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Published on August 2, 2024
In this exclusive interview, HospitalityNews had a conversation with Pranav Dangi, CEO & Founder, The Hosteller where he shares his insights on the brand’s expansion, key strategies, Glu, and more.
The Hosteller isn't just a place to stay, it’s a springboard for epic adventures and unforgettable memories. They’re India’s largest backpacker hostel chain, founded in 2014 with a simple mission: create amazing, affordable, and accessible hostels for young travelers (and the young at heart!).
No matter which Hosteller you choose, you’ll find consistent quality and top-notch hospitality. From comfy beds and clean spaces to secure lockers, and, of course, free Wi-Fi to stay connected. Need to mix business with pleasure? The Hosteller caters to digital nomads with work-friendly spaces perfect for getting things done.
What inspired you to expand The Hosteller into Gujarat, Maharashtra, and South India in 2024?
Our expansion into Gujarat, Maharashtra, and South India is driven by the unique cultural richness and diverse landscapes of these regions. Gujarat’s heritage, Maharashtra’s vibrant cities and scenic coasts, and South India's tranquil backwaters and historic temples make them ideal for immersive travel experiences.
The growing demand for affordable, quality accommodation and our commitment to the community further motivate this move. We aim to offer unique, culturally immersive stays that resonate with modern travelers, enhancing their journey with unforgettable experiences.
Can you tell us about BAM Hotels and what makes them different from traditional luxury hotels?
BAM Hotels is an innovative venture by The Hosteller, designed to expand our hospitality offerings to a broader audience. We are set to launch 12 properties in 2024, BAM Hotels will be India’s first fully smart, digital, contactless, and tech-based hotels. BAM hotels will cater to travelers aged 30 and above, providing a sophisticated and comfortable stay while retaining the community-centric ethos of The Hosteller.
What sets Bam Hotels apart from traditional luxury hotels are several key elements:
Tech-First Innovations: Bam Hotels feature zero touchpoint check-in/out and digital room controls, ensuring a seamless and contactless experience for guests.
Minimalistic Luxury: The design ethos blends luxury with simplicity, offering a refined and elegant environment that appeals to the sophisticated tastes of modern travelers.
Futuristic Approach: Bam Hotels adopt a forward-thinking mindset, continuously innovating to disrupt traditional hospitality norms. This includes smart technology integration and a focus on providing a seamless digital experience.
Community Living: Bam Hotels emphasize community living, encouraging guest interactions and connections. This community focus enhances the social atmosphere and provides a vibrant, engaging experience for guests.
Customized Experiences: Bam Hotels target tech-savvy professionals, family vacationers, luxury seekers, digital nomads, and experience enthusiasts, ensuring that each demographic’s specific needs and preferences are met.
How does The Hosteller’s motto “Travel smart, live smarter” reflect in your hostels and services?
The Hosteller’s motto, “Travel Smart, Live Smarter,” is embodied through our innovative technological initiatives. From smart rooms powered by Alexa to our comprehensive Glu app, we enhance guest freedom and convenience.
Our mobile-responsive design ensures a seamless interface across devices, and we've introduced a contactless check-in/out process. The Glu app allows guests to manage their stay digitally—order food, book activities, check events, and raise housekeeping requests, all at the click of a button. Our focus on community-building activities and personalized experiences aligns with our mission to revolutionize travel, making it smarter and more connected. These initiatives demonstrate our commitment to exceeding the expectations of modern travelers.
How do you ensure all your hostels provide a consistent and high-quality experience for travelers?
We ensure a consistent and high-quality experience through several key strategies:
Guest Feedback: Our proprietary Online Reputation Management (ORM) tool enables our Customer Experience team to quickly assess and address guest feedback, ensuring continuous improvement and maintaining high ratings.
Technological Integration: Smart technology initiatives like Alexa-powered rooms and the Glu app enhance convenience and overall guest experience.
Community Focus: We emphasize community-building activities and personalized experiences, ensuring guests enjoy their stay and create memorable connections.
Standardized Procedures: Rigorous SOPs for cleanliness, safety, and service ensure all hostels meet our high standards.
Staff Training: Continuous training programs for our staff ensure exceptional service and hospitality.
Quality Audits: Regular quality audits and inspections maintain our standards across all locations.
Safety & Security for Guests: Enabling all the hostels with centralized CCTV monitoring system. Liaising with local authorities, onboarding emergency contacts such as doctor on call, fire/ambulance, etc. Mandatorily employing min. 1 female employee at each property
By implementing these strategies, we ensure every guest enjoys a consistent, high-quality experience at all our hostels.
How does The Hosteller’s proprietary tech platform facilitate community-driven experiences and foster connections among travelers, and what impact has this had on guest satisfaction?
The Hosteller’s proprietary tech platform, Glu, is a comprehensive web-based concierge service that revolutionizes how travelers experience their stay. Glu offers features like contactless check-in, instant in-stay feedback, and a variety of request options (housekeeping, maintenance, bookings). It also provides seamless access to services such as add-ons, rentals, transfers, events, activities, and food orders.
Glu enhances community-driven experiences by enabling guests to explore and join events and activities, fostering connections with fellow travelers. This platform ensures guests have all the necessary information and services at their fingertips, promoting a hassle-free and personalized stay.
Our focus on creating engaging and interactive experiences has significantly boosted guest satisfaction. By leveraging technology to provide convenience, customization, and community, we have maintained high ratings and increased trust among our guests, reflected in positive feedback and repeat visits.
What are your plans for The Hosteller and Bam Hotels, especially regarding global expansion?
We plan to operate 100 properties by Mar 2025 under The Hosteller brand and approximately 8-10 properties under the Bam hotel brand by the same period. The Hosteller aims to go international and expand into neighboring countries from the 2nd half of 2025. We plan to have a presence in Nepal, Sri Lanka, Thailand & Vietnam to start with internationally.
How has raised over $1 million in funding helped The Hosteller grow, and what are your future funding plans?
With the USD 1 million raised, the company grew from 22 properties to 48 properties in a span of 18 months. This funding not only helped us expand geographically but also helped the company build a solid foundation for future expansion with fresh fund infusion planned in another 1 quarter. At this moment, the company is in talks with multiple VCs and private equity firms to raise its Series A round.
What leadership initiatives have you used to build a young, dynamic team at The Hosteller?
We work in a very interesting industry, i.e., the travel & hospitality industry however in a fast paced environment like any other startup. To keep a young & dynamic team motivated and hungry for growth, we, as a company, work on multiple initiatives such as expectation setting, defining crisp and clear KRAs for each individual, knowledge transfer & training sessions, product development in various teams for faster and methodological work environment, empowering the culture of free communication & idea sharing and finally recognizing the contributions on an individual level and rewarding such contributions.
Can you share a memorable story from your travels that influenced The Hosteller’s philosophy?
One memory that I remember from one of the many travels is from Geneva, Switzerland. I was backpacking in Europe and hadn't booked a hostel for my stay there. It was late at night (post 10 pm) and the hotels were very expensive to stay in.
Being a backpacker, I had to improvise and find a place to stay somewhere. Luckily, I found a couple online who were about to launch their new brand of hostels in the city and had posted for a requirement of a volunteer to help them with certain initiatives. I found them online, dropped them an email the same day and they replied. In a 30 minute quick conversation on email, they hired me for a week of volunteering and even came to pick me up from where I was at 2 am midnight. This was one of the touch and go stories of my travels.
This interview is published exclusively on hospitalitynews.in and is not available on any other platform. Unauthorized distribution, reproduction, or sharing of this content without prior permission from HospitalityNews.in is strictly prohibited.
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Published on December 3, 2024
Ruban Das, the General Manager of Hyatt Regency Chennai, has spent over two decades navigating the dynamic world of hospitality. In a special feature for Hospitality News, Ruban opens up about his inspiring career, from his beginnings as a corporate management trainee to leading one of Chennai's most prestigious hotels. His journey, filled with pivotal moments, award-winning leadership, and innovative strategies, is one that resonates with aspiring professionals and industry stalwarts alike.
In this exclusive interview, Ruban shares his experiences, highlighting the rewarding moments of his tenure at Hyatt Regency Chennai. From fostering a motivated team to receiving heartfelt guest feedback, he reflects on the true essence of hospitality. When asked about balancing operational excellence with creating memorable guest experiences, Ruban explains the importance of empowering his team, integrating technology, and personalizing guest interactions.
Ruban also reveals some innovative practices implemented at Hyatt Regency Chennai, such as a “Surprise & Delight” program and sustainable initiatives like an in-house water bottling plant and waste reduction efforts. These measures not only enhance guest satisfaction but also underscore the hotel’s commitment to sustainability and community engagement.
The conversation takes an exciting turn as Ruban discusses how Hyatt Regency Chennai embraces local culture and cuisine, from authentic dining experiences at Spice Haat to collaborating with local artisans and celebrating traditional Indian festivals. This focus on cultural immersion offers guests a deeper connection to Chennai’s heritage.
Looking to the future, Ruban outlines ambitious goals for the hotel, including leveraging emerging technologies, enhancing personalized guest experiences, and strengthening ties with the local community. His vision for Hyatt Regency Chennai as a hub that harmonizes local culture with global luxury is both inspiring and forward-thinking.
In conclusion, Ruban’s insights reveal a leader deeply committed to creating meaningful experiences for both guests and employees. It was a privilege to delve into his thoughts and strategies in this engaging conversation.
For the full interview and exclusive insights, grab a copy of the Hospitality News December Magazine or visit our website today!
In an exclusive interview with Hospitality News, Shoby T. Paul, CEO of Halo Airways, opens up about his journey, his vision for private aviation in India, and how his company is setting new benchmarks in luxury travel. Based in Kochi, Halo Airways has flourished under his leadership, becoming a prominent player in the private aviation sector. With an elite clientele that includes corporate leaders, Bollywood celebrities, and political figures, the company is synonymous with safety, luxury, and excellence.
As Cochin International Airport prepares to unveil its new business jet terminal, Shoby views this as a pivotal moment for Kerala’s aviation landscape. He delves into how the terminal will revolutionize private travel, complementing the seamless, personalized experiences that Halo Airways is celebrated for.
When asked about the pandemic’s impact, Shoby reflected on the challenges and opportunities it brought. Halo Airways adapted quickly, shifting focus to private jets to meet the soaring demand for safe and exclusive travel. This adaptability, he says, has become a cornerstone of their success.
A hallmark of Halo Airways is its ability to create tailored travel experiences. Whether it’s ensuring client confidentiality, offering custom inflight meals, or expediting security clearance, every detail is designed to reflect the individuality of their high-profile clientele. Shoby emphasizes that delivering an exceptional experience goes beyond luxury—it’s about anticipating needs and making each journey truly memorable.
Shoby also discusses the exciting future of private aviation, from the potential of electric aircraft to digital innovations that enhance booking and personalization. He shares his passion for connecting people and his commitment to fostering creativity and collaboration within his team.
Concluding with anecdotes about handling challenges with foresight and precision, Shoby highlights the meticulous planning that ensures every flight is flawless.
It was a fascinating conversation that offered a rare glimpse into the visionary mind behind Halo Airways. To read the complete interview and explore more about Shoby T. Paul’s inspiring journey, check out the Hospitality News December Magazine on our website or DM us to get the physical copies.
In an exclusive interview with HospitalityNews, Deep Preet Bindra, General Manager of The Westin Hyderabad Mindspace, opens up about his journey, the evolving landscape of business and leisure travel, and his strategic vision for the property.
Bindra’s rich career spans over two decades, with significant experience at some of the most prestigious properties in India. His leadership has made a mark at renowned establishments such as The Oberoi, JW Marriott, and Courtyard by Marriott, and now, as the General Manager of The Westin Hyderabad Mindspace, he continues to influence the direction of the hospitality sector in Hyderabad.
In our conversation, Bindra offers a detailed look into his vision for the hotel, positioning it as the go-to destination for both business and leisure travelers. By blending Westin’s global standards with the vibrancy of Hyderabad’s cultural heritage, he aims to create an unparalleled guest experience. From personalized in-room amenities to curated culinary experiences that highlight Hyderabad’s flavors, every detail is thoughtfully crafted to elevate the stay of every guest.
As the city experiences rapid transformations in travel trends, Bindra observes the growing shift towards bleisure travel, where business travelers seamlessly combine work and leisure. To cater to this demand, The Westin Hyderabad Mindspace has developed tailored packages that incorporate city tours, wellness retreats, and local culinary experiences.
Culinary innovations are another key area of focus. The hotel’s award-winning restaurants, including the internationally-inspired Seasonal Tastes, authentic Prego, and the Mediterranean delights at Casbah, continue to redefine dining in Hyderabad. Bindra discusses the team’s commitment to creating memorable culinary experiences by merging local and global flavors with sustainable practices.
Sustainability is at the heart of the hotel’s operations, with initiatives ranging from composting organic waste to offering electric vehicle transportation options. These green efforts are part of a broader commitment to environmental stewardship, ensuring that luxury doesn’t come at the cost of the planet.
Looking ahead, Bindra hints at several exciting developments, including advanced automation for guest services and personalized offerings that will redefine luxury hospitality at The Westin Hyderabad Mindspace.
This insightful conversation with Deep Preet Bindra sheds light on the forward-thinking strategies that are set to shape the future of hospitality at The Westin Hyderabad Mindspace. Be sure to check out the full interview and discover more exciting plans in the December edition of HospitalityNews, available both digitally on our website and in print.
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