Meet the Man Behind India's Largest Backpacker Hostel Chain - Pranav Dangi, CEO & Founder, The Hosteller

Meet the Man Behind India's Largest Backpacker Hostel Chain - Pranav Dangi, CEO & Founder, The Hosteller

Nithyakala Neelakandan

Published on August 2, 2024

In this exclusive interview, HospitalityNews had a conversation with Pranav Dangi, CEO & Founder, The Hosteller where he shares his insights on the brand’s expansion, key strategies, Glu, and more.

The Hosteller isn't just a place to stay, it’s a springboard for epic adventures and unforgettable memories. They’re India’s largest backpacker hostel chain, founded in 2014 with a simple mission: create amazing, affordable, and accessible hostels for young travelers (and the young at heart!).

No matter which Hosteller you choose, you’ll find consistent quality and top-notch hospitality. From comfy beds and clean spaces to secure lockers, and, of course, free Wi-Fi to stay connected. Need to mix business with pleasure? The Hosteller caters to digital nomads with work-friendly spaces perfect for getting things done. 

What inspired you to expand The Hosteller into Gujarat, Maharashtra, and South India in 2024?

Our expansion into Gujarat, Maharashtra, and South India is driven by the unique cultural richness and diverse landscapes of these regions. Gujarat’s heritage, Maharashtra’s vibrant cities and scenic coasts, and South India's tranquil backwaters and historic temples make them ideal for immersive travel experiences. 

The growing demand for affordable, quality accommodation and our commitment to the community further motivate this move. We aim to offer unique, culturally immersive stays that resonate with modern travelers, enhancing their journey with unforgettable experiences.

image

Can you tell us about BAM Hotels and what makes them different from traditional luxury hotels?

BAM Hotels is an innovative venture by The Hosteller, designed to expand our hospitality offerings to a broader audience. We are set to launch 12 properties in 2024, BAM Hotels will be India’s first fully smart, digital, contactless, and tech-based hotels. BAM hotels will cater to travelers aged 30 and above, providing a sophisticated and comfortable stay while retaining the community-centric ethos of The Hosteller.

What sets Bam Hotels apart from traditional luxury hotels are several key elements:

Tech-First Innovations: Bam Hotels feature zero touchpoint check-in/out and digital room controls, ensuring a seamless and contactless experience for guests.

Minimalistic Luxury: The design ethos blends luxury with simplicity, offering a refined and elegant environment that appeals to the sophisticated tastes of modern travelers.

image

Futuristic Approach: Bam Hotels adopt a forward-thinking mindset, continuously innovating to disrupt traditional hospitality norms. This includes smart technology integration and a focus on providing a seamless digital experience.

Community Living: Bam Hotels emphasize community living, encouraging guest interactions and connections. This community focus enhances the social atmosphere and provides a vibrant, engaging experience for guests.

Customized Experiences: Bam Hotels target tech-savvy professionals, family vacationers, luxury seekers, digital nomads, and experience enthusiasts, ensuring that each demographic’s specific needs and preferences are met.

How does The Hosteller’s motto “Travel smart, live smarter” reflect in your hostels and services?

The Hosteller’s motto, “Travel Smart, Live Smarter,” is embodied through our innovative technological initiatives. From smart rooms powered by Alexa to our comprehensive Glu app, we enhance guest freedom and convenience. 

Our mobile-responsive design ensures a seamless interface across devices, and we've introduced a contactless check-in/out process. The Glu app allows guests to manage their stay digitally—order food, book activities, check events, and raise housekeeping requests, all at the click of a button. Our focus on community-building activities and personalized experiences aligns with our mission to revolutionize travel, making it smarter and more connected. These initiatives demonstrate our commitment to exceeding the expectations of modern travelers.

image

How do you ensure all your hostels provide a consistent and high-quality experience for travelers?

We ensure a consistent and high-quality experience through several key strategies:

Guest Feedback: Our proprietary Online Reputation Management (ORM) tool enables our Customer Experience team to quickly assess and address guest feedback, ensuring continuous improvement and maintaining high ratings.

Technological Integration: Smart technology initiatives like Alexa-powered rooms and the Glu app enhance convenience and overall guest experience.

Community Focus: We emphasize community-building activities and personalized experiences, ensuring guests enjoy their stay and create memorable connections.

Standardized Procedures: Rigorous SOPs for cleanliness, safety, and service ensure all hostels meet our high standards.

image

Staff Training: Continuous training programs for our staff ensure exceptional service and hospitality.

Quality Audits: Regular quality audits and inspections maintain our standards across all locations.

Safety & Security for Guests: Enabling all the hostels with centralized CCTV monitoring system. Liaising with local authorities, onboarding emergency contacts such as doctor on call, fire/ambulance, etc. Mandatorily employing min. 1 female employee at each property

By implementing these strategies, we ensure every guest enjoys a consistent, high-quality experience at all our hostels.

How does The Hosteller’s proprietary tech platform facilitate community-driven experiences and foster connections among travelers, and what impact has this had on guest satisfaction?

The Hosteller’s proprietary tech platform, Glu, is a comprehensive web-based concierge service that revolutionizes how travelers experience their stay. Glu offers features like contactless check-in, instant in-stay feedback, and a variety of request options (housekeeping, maintenance, bookings). It also provides seamless access to services such as add-ons, rentals, transfers, events, activities, and food orders.

image

Glu enhances community-driven experiences by enabling guests to explore and join events and activities, fostering connections with fellow travelers. This platform ensures guests have all the necessary information and services at their fingertips, promoting a hassle-free and personalized stay.

Our focus on creating engaging and interactive experiences has significantly boosted guest satisfaction. By leveraging technology to provide convenience, customization, and community, we have maintained high ratings and increased trust among our guests, reflected in positive feedback and repeat visits.

What are your plans for The Hosteller and Bam Hotels, especially regarding global expansion?

We plan to operate 100 properties by Mar 2025 under The Hosteller brand and approximately 8-10 properties under the Bam hotel brand by the same period. The Hosteller aims to go international and expand into neighboring countries from the 2nd half of 2025. We plan to have a presence in Nepal, Sri Lanka, Thailand & Vietnam to start with internationally. 

image

How has raised over $1 million in funding helped The Hosteller grow, and what are your future funding plans?

With the USD 1 million raised, the company grew from 22 properties to 48 properties in a span of 18 months. This funding not only helped us expand geographically but also helped the company build a solid foundation for future expansion with fresh fund infusion planned in another 1 quarter. At this moment, the company is in talks with multiple VCs and private equity firms to raise its Series A round. 

What leadership initiatives have you used to build a young, dynamic team at The Hosteller?

We work in a very interesting industry, i.e., the travel & hospitality industry however in a fast paced environment like any other startup. To keep a young & dynamic team motivated and hungry for growth, we, as a company, work on multiple initiatives such as expectation setting, defining crisp and clear KRAs for each individual, knowledge transfer & training sessions, product development in various teams for faster and methodological work environment, empowering the culture of free communication & idea sharing and finally recognizing the contributions on an individual level and rewarding such contributions. 

Can you share a memorable story from your travels that influenced The Hosteller’s philosophy?

One memory that I remember from one of the many travels is from Geneva, Switzerland. I was backpacking in Europe and hadn't booked a hostel for my stay there. It was late at night (post 10 pm) and the hotels were very expensive to stay in. 

image

Being a backpacker, I had to improvise and find a place to stay somewhere. Luckily, I found a couple online who were about to launch their new brand of hostels in the city and had posted for a requirement of a volunteer to help them with certain initiatives. I found them online, dropped them an email the same day and they replied. In a 30 minute quick conversation on email, they hired me for a week of volunteering and even came to pick me up from where I was at 2 am midnight. This was one of the touch and go stories of my travels. 

This interview is published exclusively on hospitalitynews.in and is not available on any other platform. Unauthorized distribution, reproduction, or sharing of this content without prior permission from HospitalityNews.in is strictly prohibited.

Most Read In News

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality, the name behind renowned brands like ...
Indulge in Layers of Bliss This International Tiramisu Day!

Indulge in Layers of Bliss This International Tiramisu Day!

Tiramisu lovers, rejoice! International Tiramisu Day is here...
Sunita Williams and Butch Wilmore Return to Earth After Extended Space Mission

Sunita Williams and Butch Wilmore Return to Earth After Exte...

NASA astronauts Sunita Williams and Butch Wilmore have safel...
Kaustubh Sur Appointed as General Manager of Le Royal Meridien Chennai

Kaustubh Sur Appointed as General Manager of Le Royal Meridi...

Le Royal Meridien Chennai welcomes Kaustubh Sur as its new G...

Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

Elevating Hospitality: Abhilash Kumar on Rosetta’s Journey to Excellence

Abhilash Kumar

Published on March 1, 2025

The hospitality industry is evolving, and at the forefront of this transformation is Abhilash Kumar, Corporate Head of Sales & Marketing at Rosetta Hospitality. In an exclusive interview with Hospitality News, he takes us through the brand’s expansion strategy, commitment to guest satisfaction, and future developments, setting new benchmarks in affordable luxury.

Rosetta Hospitality has steadily expanded its footprint, with Elements by Rosetta – Varca, Goa serving as a key milestone in its journey. “This move has driven significant growth by boosting our visibility across multiple markets, including Mumbai, Bengaluru, Delhi, and even international audiences,” says Abhilash. He emphasizes how Goa’s global appeal has helped strengthen Rosetta’s presence in the luxury hospitality space.

What sets Elements by Rosetta Goa apart? According to Abhilash, it’s a seamless fusion of comfort, exclusivity, and an immersive guest experience. From spacious rooms with pool access to Ouzo Delmar, their iconic beachfront restaurant, the property redefines affordable luxury with a focus on authentic Goan flavors and premium service.

The conversation also delves into Rosetta’s approach to pricing and guest satisfaction. “Optimizing room rates during high-demand periods while maintaining our high standards ensures that our guests feel they are receiving exceptional value,” he explains.

As corporate travel grows, MICE tourism plays a pivotal role in Rosetta’s strategy. With versatile event spaces, including a Grand Ballroom, boardrooms, and picturesque outdoor venues, the property caters to both corporate and celebratory events.

Looking ahead to 2025, Rosetta is set to unveil Phase 2 of Elements by Rosetta Goa, featuring 68 luxurious suites, a grand banquet hall, a swimming pool, and expanded dining options. Additionally, the brand is exploring South Indian leisure destinations to expand its reach and deliver unique travel experiences.

It was truly an insightful conversation with Abhilash Kumar, offering a glimpse into Rosetta Hospitality’s vision for the future. To read the full exclusive interview, check out the Hospitality News March Magazine on our website. Don't miss the chance to grab a physical copy and immerse yourself in more such industry-defining conversations!

Most Read In News

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality, the name behind renowned brands like ...
Indulge in Layers of Bliss This International Tiramisu Day!

Indulge in Layers of Bliss This International Tiramisu Day!

Tiramisu lovers, rejoice! International Tiramisu Day is here...
Sunita Williams and Butch Wilmore Return to Earth After Extended Space Mission

Sunita Williams and Butch Wilmore Return to Earth After Exte...

NASA astronauts Sunita Williams and Butch Wilmore have safel...
Kaustubh Sur Appointed as General Manager of Le Royal Meridien Chennai

Kaustubh Sur Appointed as General Manager of Le Royal Meridi...

Le Royal Meridien Chennai welcomes Kaustubh Sur as its new G...

BOYA: Redefining Luxury Dining with Bhawya Sahu

BOYA: Redefining Luxury Dining with Bhawya Sahu

Bhawya Sahu

Published on February 28, 2025

Luxury dining is more than just exquisite food—it’s an experience, a blend of ambiance, service, and culinary artistry. We spoke to Bhawya Sahu, the young entrepreneur redefining the fine dining scene with BOYA, his standout restaurant in Delhi’s Malcha Marg. Partnering with the celebrated Chef Augusto Cabrera, Bhawya has brought a Japanese-Peruvian fusion to the capital, crafting a menu that is as bold as it is refined.

In our conversation, Bhawya shared how his global experiences in Europe and the U.S. shaped his approach to hospitality. From the use of seasonal ingredients to curating a guest experience that mirrors international luxury standards, BOYA stands apart as a world-class dining destination. Bhawya also emphasized how service is at the heart of luxury, detailing how BOYA’s team is trained to provide a seamless, personalized experience that rivals the world’s finest restaurants.

image

Beyond food, Bhawya’s deep-rooted understanding of fashion and craftsmanship—influenced by his family’s background in the fashion industry—plays a role in BOYA’s aesthetic appeal. Every detail, from the interior design to the plating, is meticulously curated to exude elegance.

We also dived into his vision for BOYA’s international expansion, the evolving landscape of fine dining in India, and why sourcing high-quality imported ingredients is a non-negotiable for him. For aspiring restaurateurs, Bhawya offers a simple yet powerful mantra: Stay true to your vision, focus on guest experience, and never compromise on quality.

Want the full story? DM us to grab the March issue of Hospitality News Magazine or visit our E-Magazine for the complete interview!

Most Read In News

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality, the name behind renowned brands like ...
Indulge in Layers of Bliss This International Tiramisu Day!

Indulge in Layers of Bliss This International Tiramisu Day!

Tiramisu lovers, rejoice! International Tiramisu Day is here...
Sunita Williams and Butch Wilmore Return to Earth After Extended Space Mission

Sunita Williams and Butch Wilmore Return to Earth After Exte...

NASA astronauts Sunita Williams and Butch Wilmore have safel...
Kaustubh Sur Appointed as General Manager of Le Royal Meridien Chennai

Kaustubh Sur Appointed as General Manager of Le Royal Meridi...

Le Royal Meridien Chennai welcomes Kaustubh Sur as its new G...

What’s on the Menu for Pricol Gourmet’s Future? Siddharth Malhotra Breaks It Down

What’s on the Menu for Pricol Gourmet’s Future? Siddharth Malhotra Breaks It Down

Siddharth Malhotra

Published on February 28, 2025

When it comes to premium and casual dining, Pricol Gourmet Pvt Ltd is making waves across India, with a presence in Chennai, Delhi, Pune, Kochi, and Coimbatore. Siddharth Malhotra, the company’s Director of Operations, has played a crucial role in its remarkable growth—an 81.52% increase in revenue and a 115.51% jump in profitability within just a year. But what’s fueling this success?

image

In a candid conversation, Siddharth reveals that Pricol Gourmet’s philosophy is about curating experiences, not just restaurants. The company’s diverse portfolio—from Savyarasa and Rasanai for South Indian flavors to Soy Soi, The New Punjab Club, Delish, Austin, and Origin—ensures that each brand offers something distinct. Their commitment to quality, innovation, and exceptional service is what sets them apart in India’s evolving dining scene.

Technology is another game-changer. AI-driven supply chains, contactless dining, and personalized digital experiences are helping Pricol Gourmet stay ahead. But they’re not just about innovation—sustainability is a core value, with efforts focused on zero-waste kitchens, energy efficiency, and eco-friendly packaging.

image

Looking ahead, Siddharth hints at bold new concepts, including experiential dining and interactive culinary spaces, positioning Pricol Gourmet as a leader in India’s future dining trends.

Want to know more about Pricol Gourmet’s upcoming ventures and expert insights from Siddharth Malhotra? Grab the March edition of Hospitality News Magazine! DM us or visit our e-magazine for the full interview. 

Most Read In News

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality Introduces ATM Bar & Kitchen in Kolkata

Pass Code Hospitality, the name behind renowned brands like ...
Indulge in Layers of Bliss This International Tiramisu Day!

Indulge in Layers of Bliss This International Tiramisu Day!

Tiramisu lovers, rejoice! International Tiramisu Day is here...
Sunita Williams and Butch Wilmore Return to Earth After Extended Space Mission

Sunita Williams and Butch Wilmore Return to Earth After Exte...

NASA astronauts Sunita Williams and Butch Wilmore have safel...
Kaustubh Sur Appointed as General Manager of Le Royal Meridien Chennai

Kaustubh Sur Appointed as General Manager of Le Royal Meridi...

Le Royal Meridien Chennai welcomes Kaustubh Sur as its new G...