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Published on December 8, 2023
Mr. Rupam Dutta's 29-year hospitality career, starting with his graduation from the Institute of Advanced Management, Calcutta in 1994, is marked by dedication and strategic expertise. He quickly rose to leadership roles in India, notably at Sarovar Hotels (2000-2009) in Chennai, Delhi, and Bangalore, shaping his career. In 2009, he joined Radha Hotels, leading Radha Regent's development in Bangalore and later opening Feathers - A Radha Hotel, Chennai, in 2016, where he stayed until 2022. In March 2022, Mr. Dutta became General Manager at Radisson Blu, Outer Ring Road, Bangalore, managing a luxury five-star hotel.
In an exclusive interview with Hospitality news, Mr. Rupam Dutta provided valuable insights into various aspects of hotel management. When asked about ensuring high customer service and guest satisfaction, he shared:
"I'm very happy to share that Radisson as a brand has a well-laid program, a process where our connection with the customers, with our guests, is absolutely top-notch. Our guest relation team, as well as the service managers, are constantly following those standard operating procedures. We measure how we are performing with each guest, their stay experience, and their feedback. We constantly have a process to check how each of our areas are performing, and I think that's something brilliant that Radisson does."
Further, when the conversation steered towards staying updated on industry trends and implementing innovative practices, Mr. Rupam Dutta emphasized:
"Staying updated is very important, I believe, for all hoteliers and every other professional. It's not just limited to the hotel industry. First of all, we need to understand which market we are operating in and who we are doing business with. As long as you are aware of it, you understand what's going on with the industry as such, such as the hotel industry, globally. What are the trends, what's happening? And secondly, what's happening with the customers' platform? How are they evolving, how are they performing every year? So, through various studies, newspapers, news, and of course, all your professional networking, we always keep ourselves updated on the things that are happening within the industry."
It was indeed a great conversation we had, filled with insightful perspectives and practices from a leading figure in the hotel industry. For those interested in delving deeper into this engaging discussion, the complete video is available on the Hospitality News YouTube channel.
Moreover, the full interview can also be read in the Hospitality News December magazine, available on our website.
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Published on November 1, 2025
In the high-octane world of gastronomy, few stories blend humility and achievement quite like that of Chef Jerson Fernandes. In an exclusive conversation with Hospitality News, the Guinness World Record holder and Director of Culinary Operations (Corporate Food) at Sodexo India opens up about a journey defined not by fame, but by fortitude.
Today, as one of India’s most respected culinary leaders, his story isn’t just about mastering recipes, it’s about mastering resilience. Before the accolades and White House invitations, there was a young man in a modest kitchen, learning the true value of hard work. Chef Jerson began his journey as a dishwasher, a role that taught him humility, patience, and the discipline that would one day define his leadership.
For most chefs, the dream of cooking for international delegates belongs to fantasy. For Chef Jerson, it became history, twice. Being the only Indian chef to cook for White House delegates on two separate occasions placed Indian flavours at the heart of global diplomacy. His achievements include being named Best Executive Chef of India across seven platforms and winning the Hotelier India Award twice, an unmatched feat in the industry.
Beyond accolades, his philosophy remains deeply human. He believes authenticity is India’s greatest luxury—whether in a simple Goan curry or a contemporary tasting menu. His culinary repertoire has touched the lives of global icons across business, cinema, and sports, yet his focus remains unchanged: connection through food.
As a mentor, leader, and advocate for inclusion, Chef Jerson has trained special needs children, collaborated with the armed forces, and transformed kitchens into spaces of learning. With over 4 million monthly digital impressions, he continues to inspire and educate a generation of young chefs.
It was a privilege speaking with Chef Jerson Fernandes, whose journey proves that true success is born from humility and heart.
Read the complete interview in the November issue of Hospitality News on our website, or get your physical copy to explore his full story.
In an era when luxury is often measured by grandeur, Vikram Cotah, CEO of GRT Hotels & Resorts, is crafting a new narrative, one where luxury feels human, purposeful, and rooted in culture. In an exclusive conversation with Hospitality News, he delves into how GRT Hotels has evolved into a symbol of Soulful Hospitality, blending design, sustainability, and local storytelling to create experiences that truly connect people with people.
Under his leadership, GRT has not only expanded its footprint across South India but also redefined what modern Indian hospitality can be conscious, inclusive, and deeply experiential. In this featured interview, Vikram shares insights on how the brand’s journey began, the inspiration behind The Great Butterfly Effect, and how initiatives like The Great Being and Great Divine Darshan are shaping wellness and spiritual tourism for the next generation of travelers.
From sustainable operations to promoting women in leadership, and from reimagining the Indian wedding experience with Great Ceremonies to integrating AI for hyper-personalized service, every aspect of GRT’s evolution reflects a balance between innovation and emotion. Vikram’s reflections go beyond business; they reveal a philosophy that hospitality, at its core, is an act of care and connection.
What stands out most in our exchange is his conviction that India’s future in tourism lies in authenticity, in celebrating regional identities while delivering global excellence. It’s a vision that feels both ambitious and deeply grounded.
It was a truly inspiring conversation with Vikram Cotah, whose leadership continues to redefine the essence of modern hospitality.
Read the full interview in the November issue of HospitalityNews, available now on our website and don’t miss your chance to grab a physical copy for your collection.
Published on October 1, 2025
In an exclusive feature with October edition of Hospitalitynews magazine, Chef Altamsh Patel, Director of Culinary at Hilton Mumbai International Airport, shared insights that reveal not only his passion for gastronomy but also the philosophy that drives his success. His journey is a testament to how unexpected paths often lead to extraordinary destinations.
When asked about his defining moment, Chef Altamsh reflected on his early life where his parents wished for him to become a doctor. Yet, destiny had other plans. Drawn into hotel management and eventually the kitchen of the Taj, he discovered a true sense of belonging. “What began as honoring my parents soon grew into a lifelong love, reminding me that sometimes the unplanned path becomes the one we cherish most,” he shared.
Speaking about innovation and tradition, he noted, “At Hilton Mumbai International Airport, balancing innovation with tradition means sharing a part of our heart with every guest.” To him, food is storytelling, an art that surprises guests while honoring culture.
Chef Altamsh also underlined how food creates cherished memories. Whether in restaurants, banquets, or in-room dining, he and his team strive to ensure every plate carries love, passion, and culture, making each meal unforgettable.
On sustainability, his commitment is firm. From locally sourced ingredients to Hilton’s Travel with Purpose mission, practices like waste-to-fertilizer initiatives, cage-free eggs, and glass bottles redefine responsible luxury dining.
As a mentor, Chef Altamsh believes in nurturing creativity, humility, and resilience among young chefs, ensuring excellence remains a collective effort. Looking ahead, he expressed excitement about India’s micro-cuisines and Peruvian influences, combining authenticity with multi-sensory experiences to shape the future of luxury dining.
It was truly an inspiring and enriching conversation with Chef Altamsh Patel. For the complete feature, explore the Hospitalitynews October Magazine, available on our website (E-Magazine) and as a physical copy.
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