Mr. Rupam Dutta on Radisson's Top-Notch Guest Relations and staying updated on industry trends : A General Manager's Perspective

Admin

Published on December 8, 2023

Mr. Rupam Dutta's 29-year hospitality career, starting with his graduation from the Institute of Advanced Management, Calcutta in 1994, is marked by dedication and strategic expertise. He quickly rose to leadership roles in India, notably at Sarovar Hotels (2000-2009) in Chennai, Delhi, and Bangalore, shaping his career. In 2009, he joined Radha Hotels, leading Radha Regent's development in Bangalore and later opening Feathers - A Radha Hotel, Chennai, in 2016, where he stayed until 2022. In March 2022, Mr. Dutta became General Manager at Radisson Blu, Outer Ring Road, Bangalore, managing a luxury five-star hotel.

In an exclusive interview with Hospitality news, Mr. Rupam Dutta provided valuable insights into various aspects of hotel management. When asked about ensuring high customer service and guest satisfaction, he shared:

"I'm very happy to share that Radisson as a brand has a well-laid program, a process where our connection with the customers, with our guests, is absolutely top-notch. Our guest relation team, as well as the service managers, are constantly following those standard operating procedures. We measure how we are performing with each guest, their stay experience, and their feedback. We constantly have a process to check how each of our areas are performing, and I think that's something brilliant that Radisson does."

Further, when the conversation steered towards staying updated on industry trends and implementing innovative practices, Mr. Rupam Dutta emphasized:

"Staying updated is very important, I believe, for all hoteliers and every other professional. It's not just limited to the hotel industry. First of all, we need to understand which market we are operating in and who we are doing business with. As long as you are aware of it, you understand what's going on with the industry as such, such as the hotel industry, globally. What are the trends, what's happening? And secondly, what's happening with the customers' platform? How are they evolving, how are they performing every year? So, through various studies, newspapers, news, and of course, all your professional networking, we always keep ourselves updated on the things that are happening within the industry."

It was indeed a great conversation we had, filled with insightful perspectives and practices from a leading figure in the hotel industry. For those interested in delving deeper into this engaging discussion, the complete video is available on the Hospitality News YouTube channel.

Moreover, the full interview can also be read in the Hospitality News December magazine, available on our website.


Hyatt’s Commitment to Responsible Hospitality

Hyatt’s Commitment to Responsible Hospitality

Ruban Das

Published on January 1, 2026

In a featured interaction with Guestvento Hospitality News, Ruban Das, a seasoned hospitality leader with over two decades of experience across Hyatt, Hilton, and Accor, shared measured insights on what it truly means to build responsible, future-ready hotels. Known for blending operational discipline with a strong people-first approach, Das has played a key role in embedding sustainability into hotel operations, most notably through Hyatt’s journey toward EarthCheck Silver certification.

During the conversation, Das spoke candidly about why sustainability today must go beyond intent and messaging. With increasing scrutiny from guests, partners, and global stakeholders, accountability and data-backed performance have become essential. He highlighted how benchmarking platforms like EarthCheck bring structure, transparency, and long-term thinking to sustainability efforts.

The discussion also explored how the definition of luxury is evolving. From shifting away from imported ingredients toward mindful local sourcing, to partnering with Indian producers and artisans, Das underlined how responsible choices can strengthen both sustainability and business resilience. Community partnerships, particularly those supporting rural livelihoods and circular practices, emerged as a meaningful part of this philosophy.

Importantly, Das shed light on the complex, behind-the-scenes efforts that define responsible hospitality from waste management and water recycling to reducing single-use plastics and strengthening procurement systems.

It was a thoughtful and insightful conversation that reinforces why responsible luxury is no longer optional but essential. The complete interview can be read in the Hospitality News January magazine, available on our website and in print.


Where Food Meets Fun: Jolly Indian’s Culinary Adventure

Where Food Meets Fun: Jolly Indian’s Culinary Adventure

Manoj Padmanaban and Japtej Ahluwalia

Published on January 1, 2026

In an exclusive interview with Hospitality News, Manoj Padmanaban and Japtej Ahluwalia, the visionaries behind Jolly Indian, shared their insights on redefining Indian dining.

Manoj, renowned for his award-winning Pandan Club and pioneering zero-ABV beverage program, explains that Jolly Indian was designed as more than a restaurant. “Dining isn’t just hospitality, it’s food, entertainment, and memory-making,” he says. From a dhol-filled entrance to playful moments like a giant lassi machine and a potti-kadai-style paan counter, every detail is crafted to create joy and surprise.

Japtej, a prominent NRAI board member, adds that the concept celebrates India as a mood, not a map. Jolly Indian fills a gap between traditional eateries and ultra-premium dining in Chennai, offering playful, elevated comfort foods that resonate with today’s urban diner.

The founders emphasize the seamless blend of creativity and discipline, involving staff in storytelling and maintaining operational authenticity. Their approach ensures that the experience guests see online mirrors the vibrant atmosphere inside.

This exclusive conversation is a glimpse into the minds behind one of Chennai’s most exciting culinary ventures. It’s a fascinating discussion full of passion, innovation, and inspiration.

This was an engaging and insightful conversation, and readers can explore the complete article in the Hospitality NewsJanuary Edition, available on our website and in print.


PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

PGC Chennai: Where Lifestyle, Leisure and Family Experiences Come Together

Ms. Sonali Jain,

Published on December 1, 2025

Ponneri Gymkhana Club (PGC) has emerged as one of North Chennai’s most dynamic lifestyle and hospitality destinations. Spanning 60,000 sq. ft., it stands as the region’s largest and most integrated family club, offering a unique blend of recreation, sports, celebrations, wellness and stay experiences under one expansive space.

In an engaging conversation with Hospitality News, Ms. Sonali Jain, Managing Partner of PGC, shared the vision that guides the club’s growth. Her clarity, warmth and community-first approach define PGC’s identity. “Our goal at PGC is simple. We want every guest and every member to feel valued, cared for and connected. Hospitality should make people feel at home, and that is what we strive for,” she notes.

Her vision translates into a thoughtfully designed destination for every member of the family. The club features over 170 rooms and suites, a grand 800-seater banquet hall, a 5,000-capacity open lawn and facilities for 12 sports including badminton, squash, cricket, golf and table tennis. It also houses a pool party lawn, gym, spa, salon, private theatre, multi-cuisine restaurant, café and business lounge. Enhancing its culinary offerings, PGC now includes a dedicated Pure Vegetarian Kitchen, ensuring elevated hygiene, tradition and comfort.

PGC has become a preferred venue for weddings, corporate events, celebrations, vacations and fitness experiences. Its membership offers strong lifestyle value with complimentary stays, full facility access, priority bookings and a vibrant community environment.

Founder & Managing Director Mr. Rajeev Ajmera reinforces this purpose, “North Chennai deserved a world-class leisure and sports destination. Our objective was to build a space that families can truly call their own.” His vision continues to shape PGC as a benchmark for hospitality and community living.

Guests and prospective members are invited to explore a destination that truly feels like home, Read more details and the full article in our Hospitality News December edition, available on our website and in print.