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Published on December 8, 2023
Mr. Rupam Dutta's 29-year hospitality career, starting with his graduation from the Institute of Advanced Management, Calcutta in 1994, is marked by dedication and strategic expertise. He quickly rose to leadership roles in India, notably at Sarovar Hotels (2000-2009) in Chennai, Delhi, and Bangalore, shaping his career. In 2009, he joined Radha Hotels, leading Radha Regent's development in Bangalore and later opening Feathers - A Radha Hotel, Chennai, in 2016, where he stayed until 2022. In March 2022, Mr. Dutta became General Manager at Radisson Blu, Outer Ring Road, Bangalore, managing a luxury five-star hotel.
In an exclusive interview with Hospitality news, Mr. Rupam Dutta provided valuable insights into various aspects of hotel management. When asked about ensuring high customer service and guest satisfaction, he shared:
"I'm very happy to share that Radisson as a brand has a well-laid program, a process where our connection with the customers, with our guests, is absolutely top-notch. Our guest relation team, as well as the service managers, are constantly following those standard operating procedures. We measure how we are performing with each guest, their stay experience, and their feedback. We constantly have a process to check how each of our areas are performing, and I think that's something brilliant that Radisson does."
Further, when the conversation steered towards staying updated on industry trends and implementing innovative practices, Mr. Rupam Dutta emphasized:
"Staying updated is very important, I believe, for all hoteliers and every other professional. It's not just limited to the hotel industry. First of all, we need to understand which market we are operating in and who we are doing business with. As long as you are aware of it, you understand what's going on with the industry as such, such as the hotel industry, globally. What are the trends, what's happening? And secondly, what's happening with the customers' platform? How are they evolving, how are they performing every year? So, through various studies, newspapers, news, and of course, all your professional networking, we always keep ourselves updated on the things that are happening within the industry."
It was indeed a great conversation we had, filled with insightful perspectives and practices from a leading figure in the hotel industry. For those interested in delving deeper into this engaging discussion, the complete video is available on the Hospitality News YouTube channel.
Moreover, the full interview can also be read in the Hospitality News December magazine, available on our website.
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Published on January 2, 2025
In a highly anticipated exclusive interview, Manoj Mathew, the Senior Vice President of Operations at Tamara Leisure Experiences, sat down with us to discuss his remarkable career and his strategic vision for the future of the hospitality industry. With over 40 years of experience, Mr. Mathew has witnessed firsthand the transformation of the industry, and his thoughts on sustainability, innovation, and operational excellence are shaping the way forward for hospitality businesses across India.
Having started his career with the Taj Group of Hotels, Mr. Mathew’s journey has been one of constant adaptation and growth. He recalled the dramatic changes the industry has undergone, especially after the pandemic, and how these shifts have informed his leadership style and operational strategies. "Sustainability has become a central value," he shared, emphasizing the importance of eco-friendly practices that resonate with today’s more conscious travelers. At Tamara Leisure Experiences, sustainability isn't just a buzzword; it’s woven into every aspect of their operations, from energy-efficient technologies to organic gardens that provide both luxury and a guilt-free experience for guests.
But it’s not all about the environment. Mr. Mathew also spoke passionately about the people who drive success in hospitality - employees. His leadership style emphasizes trust, empowerment, and a deep commitment to staff well-being. “Great guest experiences start with a strong support system for our employees,” he stated, a philosophy that has guided his decision-making and leadership for years.
One of the most exciting aspects of his conversation was the role of technology in enhancing operational efficiency and guest personalization. “Balancing operational efficiency with exceptional service is about blending both seamlessly,” he explained, showcasing how innovations like AI-driven insights and contactless technology are not only streamlining processes but also enriching the guest experience.
Mr. Mathew’s perspective on the future of hospitality is equally compelling. With a focus on sustainable practices, personalized guest experiences, and a forward-thinking approach to technology, he believes the industry is entering a new era - one where companies must integrate innovation with the timeless art of hospitality.
It was a truly insightful conversation, and we are excited to share more from this exclusive interview in the January issue of Hospitalitynews India Magazine. For the complete story, make sure to check out the magazine on our website or grab a physical copy today.
In an exclusive conversation, Aditya Ishan Varshnei, Co-Founder and CEO of Latambarcem Brewers, shared his remarkable journey and the bold vision that drives the company’s groundbreaking work in the Indian beverage industry. Through an insightful feature article, he opened up about the inspiration behind Latambarcem Brewers and its two flagship brands - Maka di and Borecha.
As the craft brewing market in India grows, Latambarcem Brewers stands at the forefront, redefining both quality and culture. Aditya, alongside his brother Anish, embarked on this mission with a simple yet profound idea: blending tradition with innovation to craft beverages that truly resonate with the Indian palate while having a global appeal. Their story began with a shared passion for creating beverages that honor India’s heritage and connect people over refreshing drinks.
The two brands, Maka di and Borecha, represent this dual approach—Maka di being a premium craft beer that showcases Goa’s vibrant culture, and Borecha, a health-focused kombucha that’s reshaping wellness trends. But there’s more to the story - Aditya elaborated on the steps Latambarcem Brewers is taking to expand into international markets and revolutionize the craft beverage space.
Their business model also emphasizes sustainability, with significant job generation in rural Goa, helping to empower local communities. As the company grows, it continues to bridge the gap between global beverage trends and local consumer needs, ensuring every product offers both quality and a sense of belonging.
In our conversation with Aditya, we explored the exciting plans for the future, including their upcoming production facility and the recent $1.5 million funding that will power their expansion.
This feature offers an exclusive look into the vision that’s propelling Latambarcem Brewers to new heights. Don’t miss out on this in-depth discussion that sheds light on a brand redefining the future of beverages in India.
It was a great conversation, and you can read the complete interview in the January issue of Hospitality News India Magazine. Available in our website and make sure to grab your physical copies to get more insights in the world of hospitality!
Samarth Sidhana is a passionate entrepreneur managing multiple roles, including Director of Underdoggs, Co-Owner of Sidana Exports, and Director of Sere Resort in Goa. His educational background in Business Administration and International Management has equipped him with the knowledge to successfully lead ventures in hospitality, with Underdoggs being his standout achievement.
Underdoggs, the dynamic sports bar concept created by Sidhana, has quickly become a favorite destination for sports enthusiasts and socialites alike. Known for its lively atmosphere, large TVs showcasing live sports, and innovative food and drink menu, Underdoggs has built a loyal fan base across cities like Bengaluru, Delhi, and Chandigarh. Sidhana’s vision is to expand the brand significantly, with a goal to grow by 200% and open 30 new outlets by 2025.
In this interview, Sidhana discusses what drives Underdoggs’ rapid expansion, both domestically and internationally. The brand’s aggressive growth strategy is fueled by the increasing demand for elevated sports bar experiences, as customers seek more than just a place to watch sports—they want a community hub that offers food, drinks, and entertainment. With an eye on expanding into global markets like Dubai and London, Sidhana is confident that Underdoggs can make a significant mark in the competitive F&B industry.
When asked about how Underdoggs balances its high-energy sports bar vibe with a premium dining experience, Sidhana explains that the brand has mastered the art of offering both. While the atmosphere is charged with excitement through live sports and dynamic ambiance, the food and beverage menu is curated with gourmet options and craft beverages, ensuring that it appeals to diverse audiences.
Sidhana also addresses the rapid changes in the F&B industry, including the rise of craft drinks, healthier menu options, and demand for unique, immersive dining experiences. By adapting to these trends, Underdoggs remains ahead of the curve, ensuring that every guest’s expectations are met while maintaining its distinctive energy and brand appeal.
In addition to expanding its reach, Underdoggs is committed to creating a positive impact on local communities. With plans to create 2,700 new jobs through expansion, Sidhana emphasizes the importance of supporting local economies through job creation and by sourcing from regional suppliers. By fostering a culture of community and connection, Underdoggs is focused on building lasting relationships with its customers.
As the sports entertainment scene grows in India, Sidhana is committed to keeping Underdoggs at the forefront by offering unique events, interactive experiences, and maintaining a high-energy atmosphere that keeps fans engaged. Looking ahead to 2025 and beyond, Sidhana envisions Underdoggs becoming not just a sports bar but a global destination for sports fans and entertainment seekers alike.
Underdoggs’ future looks bright as it continues to evolve, expand, and adapt to the needs of today’s entertainment landscape. Whether in India or abroad, the brand’s commitment to innovation, community, and exceptional experiences will ensure its place as a leader in the hospitality industry.
For more insights into Samarth Sidhana’s vision for Underdoggs and the future of sports hospitality, read the full interview in January Edition of Hospitality News India Magazine - Its All yours now!
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