Mr. Rupam Dutta on Radisson's Top-Notch Guest Relations and staying updated on industry trends : A General Manager's Perspective

Admin

Published on December 8, 2023

Mr. Rupam Dutta's 29-year hospitality career, starting with his graduation from the Institute of Advanced Management, Calcutta in 1994, is marked by dedication and strategic expertise. He quickly rose to leadership roles in India, notably at Sarovar Hotels (2000-2009) in Chennai, Delhi, and Bangalore, shaping his career. In 2009, he joined Radha Hotels, leading Radha Regent's development in Bangalore and later opening Feathers - A Radha Hotel, Chennai, in 2016, where he stayed until 2022. In March 2022, Mr. Dutta became General Manager at Radisson Blu, Outer Ring Road, Bangalore, managing a luxury five-star hotel.

In an exclusive interview with Hospitality news, Mr. Rupam Dutta provided valuable insights into various aspects of hotel management. When asked about ensuring high customer service and guest satisfaction, he shared:

"I'm very happy to share that Radisson as a brand has a well-laid program, a process where our connection with the customers, with our guests, is absolutely top-notch. Our guest relation team, as well as the service managers, are constantly following those standard operating procedures. We measure how we are performing with each guest, their stay experience, and their feedback. We constantly have a process to check how each of our areas are performing, and I think that's something brilliant that Radisson does."

Further, when the conversation steered towards staying updated on industry trends and implementing innovative practices, Mr. Rupam Dutta emphasized:

"Staying updated is very important, I believe, for all hoteliers and every other professional. It's not just limited to the hotel industry. First of all, we need to understand which market we are operating in and who we are doing business with. As long as you are aware of it, you understand what's going on with the industry as such, such as the hotel industry, globally. What are the trends, what's happening? And secondly, what's happening with the customers' platform? How are they evolving, how are they performing every year? So, through various studies, newspapers, news, and of course, all your professional networking, we always keep ourselves updated on the things that are happening within the industry."

It was indeed a great conversation we had, filled with insightful perspectives and practices from a leading figure in the hotel industry. For those interested in delving deeper into this engaging discussion, the complete video is available on the Hospitality News YouTube channel.

Moreover, the full interview can also be read in the Hospitality News December magazine, available on our website.


Why The Boulevard is the Place to Be: Mr. Pranav Poddar’s Cool Plans for Gurgaon's Food Scene

Why The Boulevard is the Place to Be: Mr. Pranav Poddar’s Cool Plans for Gurgaon's Food Scene

Nishang Narayan

Published on October 2, 2024

In Gurgaon’s dynamic dining landscape, a fresh and bold culinary destination is set to steal the spotlight—The Boulevard by Galaxy Magnum Group. This isn’t just another restaurant; it’s a visionary project led by Mr. Pranav Poddar, the Executive Director, who is determined to elevate the city’s dining scene with an innovative, multi-faceted approach.

Mr. Poddar, who brings extensive expertise from the hospitality industry, is on a mission to make The Boulevard a hub for more than just food. “Our goal with The Boulevard is to create a premium culinary destination that blends global cuisines with local flavors,” he shares. His vision revolves around turning dining into a memorable journey, where every meal is an event, every dish a celebration of creativity and culture.

The Boulevard promises to stand out, not just with its extraordinary food but with its immersive, elegant design. Floor-to-ceiling windows, vertical gardens, and curated art pieces will set the scene for a dining experience that combines sophistication with comfort. This thoughtfully designed space will elevate every meal into a special occasion.

However, what truly sets The Boulevard apart is its focus on interactive and immersive dining. “We’re introducing live cooking stations where guests can watch their meals being prepared,” Mr. Poddar reveals. The Boulevard’s open kitchen concept and chef’s table experiences will offer diners a front-row seat to culinary artistry. It’s not just about eating; it’s about witnessing the magic of food preparation and engaging with it.

To keep the experience fresh and dynamic, The Boulevard plans to host pop-up events and collaborate with renowned chefs from around the world. These exclusive events will introduce new dishes and exciting perspectives, constantly redefining what’s on the plate and offering food lovers new reasons to visit.

Beyond the food, The Boulevard champions sustainability. “We’re dedicated to integrating environmentally conscious practices into every aspect of our operations,” Mr. Poddar emphasizes. The venue will use energy-efficient technologies, including LED lighting and renewable energy sources like solar power, proving that luxury and sustainability can go hand in hand. Sustainability workshops and support for local causes further reflect The Boulevard’s commitment to making a positive impact on the community.

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Looking to the future, Mr. Poddar’s ambitions for The Boulevard are bold and far-reaching. In the short term, the goal is to create a strong market presence in Gurgaon through targeted marketing campaigns and exclusive events. “We want to build a loyal customer base and set a new standard for premium dining in the city,” he explains. Long-term plans include expanding The Boulevard’s innovative dining concept to other metropolitan cities like Delhi and Mumbai, with the vision of creating a recognized brand synonymous with excellence and innovation.

As The Boulevard gears up for its grand opening, it’s clear that this isn’t just another restaurant; it’s a landmark in the making. With its immersive design, innovative cuisine, and commitment to sustainability, The Boulevard by Galaxy Magnum Group is poised to transform Gurgaon’s dining scene and create an unforgettable experience for food enthusiasts.

Stay tuned for the grand opening of The Boulevard, where a new era of dining excellence is about to begin!


Perfection? That’s Just Our Starting Point at Pristine India: IFFCO’s Ingredients Revolution

Perfection? That’s Just Our Starting Point at Pristine India: IFFCO’s Ingredients Revolution

Nishang Narayan

Published on October 2, 2024

In the ever-evolving food industry, few names have made as significant an impact as IFFCO Group. With the launch of Pristine India, IFFCO is taking its commitment to quality and innovation to unprecedented heights. This new brand isn't just about creating flawless ingredients—it's about redefining what consumers can expect from their food products.

Pristine India represents a bold move in the FMCG sector, with a mission to set new benchmarks in purity, taste, and sustainability. Unlike traditional approaches, IFFCO focuses on mastering market demands by developing ingredients that cater to health-conscious consumers seeking premium quality. The brand has successfully launched products like trans-fat-free, RSPO-certified oil and a revolutionary chilled UHT whip topping, which is a first for India, utilizing advanced Tetra Pak technology.

At the core of Pristine India is a relentless dedication to excellence. Every product undergoes stringent quality control measures, employing cutting-edge technology to ensure it exceeds industry standards. However, IFFCO's commitment goes beyond mere product quality; it’s about social responsibility and empowering local communities throughout the production process.

Sumit Nair, General Manager of Pristine India, articulates the brand’s philosophy: “Perfection is merely the beginning.” This ethos drives the team to innovate continuously, pushing beyond existing standards to deliver exceptional products that resonate with discerning consumers. The brand’s innovative spirit has garnered a loyal following and industry recognition, underscoring its commitment to a sustainable future.

As the food landscape continues to shift, Pristine India remains committed to leading the charge, adapting to trends while setting new ones. With its focus on creating experiences that align with contemporary consumer needs, IFFCO's Pristine India is well-positioned to influence the future of food ingredients.

For those intrigued by this journey of innovation and sustainability, head over to our Hospitality News E-magazine to catch the full article. You can also enjoy the tactile experience of our physical magazine—feel the quality in your hands. Grab a single issue for just ₹200 or subscribe for a year at an amazing ₹2000, saving you 16.67%! Fresh insights delivered right to your doorstep—perfect to enjoy with your morning coffee, whether you’re in for one issue or twelve! Visit our website, click "Buy Print Magazine," fill in your details, and get it delivered straight to your door. It's that simple!


Manoj Jangid: Blending Sustainability and Luxury at Fairfield Kolkata

Manoj Jangid: Blending Sustainability and Luxury at Fairfield Kolkata

Nishang Narayan

Published on October 2, 2024

In an exclusive interview, Manoj Jangid, Hotel Manager at Fairfield by Marriott Kolkata, opens up about his transformative approach to hospitality that seamlessly blends sustainability with exceptional service. With over 20 years of experience at prestigious brands like Taj, Hyatt, Accor, and Marriott, Manoj’s journey is a testament to his commitment to excellence.

People-First Leadership
Manoj emphasizes a people-first leadership style, fostering a positive culture within his team. He aligns his management approach with Marriott’s core values—putting people first, pursuing excellence, embracing change, acting with integrity, and serving the community. His commitment to empathy and transparency empowers team members to take ownership of guest interactions, ensuring a memorable experience for every visitor.

Innovative Guest Experiences

At Fairfield Kolkata, Manoj prioritizes personalized guest experiences using advanced data analytics. Tools like Guest Voice help the hotel anticipate and meet guest needs, while sustainability initiatives, such as eco-friendly amenities and locally sourced dining options, enhance the overall experience. His focus on empowering staff to exceed guest expectations plays a vital role in creating unforgettable stays.

Strategic Management and Crisis Preparedness

Managing the hotel involves balancing multiple priorities. Manoj holds regular cross-departmental meetings to ensure alignment and foster teamwork, crucial for delivering top-tier service. His proactive approach to crisis management was highlighted during a severe weather event, where thorough preparation allowed the team to secure the property and ensure guest safety with minimal disruption.

Commitment to Sustainability

Sustainability is at the heart of Manoj’s vision for Fairfield Kolkata. The hotel embraces Marriott’s SERVE 360 initiative, implementing energy-efficient practices and promoting responsible travel. These efforts not only contribute to environmental goals but also enhance the guest experience.

Vision for the Future

Looking ahead, Manoj aims to position Fairfield by Marriott Kolkata as a leader in sustainable hospitality. By leveraging technology and adopting the latest green practices, he plans to continue personalizing guest experiences and exceeding expectations.

Found these insights interesting? Then you’ll love our HospitalityNews E-Magazine, where you can catch the full interview with Manoj Jangid and dive deeper into his thoughts on sustainability and leadership. Prefer something tangible? We offer physical copies of our magazine that you can hold and enjoy! For just ₹200, grab a single issue, or subscribe for a year at an amazing price of ₹2000—saving you 16.67%! Experience the quality of our physical magazine as it delivers the latest trends and stories in hospitality right to your doorstep. Simply visit our website, click "Buy Print Magazine," fill in your details, and get ready to explore the world of hospitality like never before. Whether you choose a single issue or twelve, we’re sure you’ll enjoy reading with a cup of coffee!