Mr. Rupam Dutta on Radisson's Top-Notch Guest Relations and staying updated on industry trends : A General Manager's Perspective

Admin

Published on December 8, 2023

Mr. Rupam Dutta's 29-year hospitality career, starting with his graduation from the Institute of Advanced Management, Calcutta in 1994, is marked by dedication and strategic expertise. He quickly rose to leadership roles in India, notably at Sarovar Hotels (2000-2009) in Chennai, Delhi, and Bangalore, shaping his career. In 2009, he joined Radha Hotels, leading Radha Regent's development in Bangalore and later opening Feathers - A Radha Hotel, Chennai, in 2016, where he stayed until 2022. In March 2022, Mr. Dutta became General Manager at Radisson Blu, Outer Ring Road, Bangalore, managing a luxury five-star hotel.

In an exclusive interview with Hospitality news, Mr. Rupam Dutta provided valuable insights into various aspects of hotel management. When asked about ensuring high customer service and guest satisfaction, he shared:

"I'm very happy to share that Radisson as a brand has a well-laid program, a process where our connection with the customers, with our guests, is absolutely top-notch. Our guest relation team, as well as the service managers, are constantly following those standard operating procedures. We measure how we are performing with each guest, their stay experience, and their feedback. We constantly have a process to check how each of our areas are performing, and I think that's something brilliant that Radisson does."

Further, when the conversation steered towards staying updated on industry trends and implementing innovative practices, Mr. Rupam Dutta emphasized:

"Staying updated is very important, I believe, for all hoteliers and every other professional. It's not just limited to the hotel industry. First of all, we need to understand which market we are operating in and who we are doing business with. As long as you are aware of it, you understand what's going on with the industry as such, such as the hotel industry, globally. What are the trends, what's happening? And secondly, what's happening with the customers' platform? How are they evolving, how are they performing every year? So, through various studies, newspapers, news, and of course, all your professional networking, we always keep ourselves updated on the things that are happening within the industry."

It was indeed a great conversation we had, filled with insightful perspectives and practices from a leading figure in the hotel industry. For those interested in delving deeper into this engaging discussion, the complete video is available on the Hospitality News YouTube channel.

Moreover, the full interview can also be read in the Hospitality News December magazine, available on our website.


The Kitchen of Tomorrow: Sanandan Sudhir’s Take on Culinary Innovation

The Kitchen of Tomorrow: Sanandan Sudhir’s Take on Culinary Innovation

Nishang Narayan

Published on November 4, 2024

As the culinary world embraces innovation, Sanandan Sudhir emerges as a pioneering force with his groundbreaking invention, On2Cook. Hailing from Jalandhar, Punjab, Sanandan’s journey reflects a unique blend of passion and expertise. Armed with an engineering degree from the National Institute of Technology in Jamshedpur and a postgraduate degree in Industrial and Product Design from the National Institute of Design, he has cultivated a remarkable career over two decades.

Sanandan's experience at GE Healthcare in Bangalore, where he made significant contributions to industrial design and innovation, laid the groundwork for his entrepreneurial venture, InventIndia Innovations. Today, he is transforming the cooking landscape by leveraging technology to create seamless and enjoyable cooking experiences.

In our conversation, Sanandan shares the fascinating journey behind On2Cook, touted as the world's fastest cooking device. He discusses the challenges he faced during its development, the revolutionary impact it has on traditional cooking methods, and how it enhances efficiency in both professional and home kitchens. With On2Cook reducing cooking time by 70% and saving 40% energy, Sanandan explains how it caters to modern lifestyles while preserving essential nutrients in food.

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Sanandan delves into the integration of AI in On2Cook, discussing its ability to automate recipe guidance and streamline kitchen operations. He emphasizes the importance of innovation in the HORECA sector, where On2Cook's unique features can significantly reduce labor costs and improve service times.

Furthermore, he highlights the significance of securing global patent protection for On2Cook, which has enabled the brand to confidently enter international markets. Sanandan shares his vision for the future of cooking technology, hinting at exciting developments in automation and portable cooking solutions.

Join us as Sanandan Sudhir provides valuable insights into the future of culinary innovation and how On2Cook is poised to revolutionize cooking as we know it. You can check out the complete interview in the November issue of Hospitality News, available on our website.


Navigating Luxury: An Interview with Gaurav Sinha of JW Marriott Bengaluru

Navigating Luxury: An Interview with Gaurav Sinha of JW Marriott Bengaluru

Nishang Narayan

Published on November 4, 2024

In the heart of Bengaluru's vibrant hospitality scene, Gaurav Sinha stands out as a seasoned professional dedicated to enhancing the guest experience at JW Marriott Bengaluru. With over two decades of experience in the industry, Gaurav has honed his skills across renowned establishments like Taj and The Leela, where he developed a profound understanding of luxury service standards.

In an exclusive interview, Gaurav shares his journey through the evolving landscape of luxury hospitality. He highlights the importance of adaptability and innovation in a competitive market, particularly in a city that is constantly evolving. Gaurav emphasizes JW Marriott's commitment to sustainability, detailing initiatives that blend luxury with environmental responsibility, which is increasingly important to today’s travelers.

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Gaurav also discusses the significance of personalized service, explaining how technology is enhancing guest interactions without compromising the warmth and intimacy that define luxury hospitality. His insights reflect a broader trend within the industry, where the focus is shifting towards creating unique, memorable experiences that resonate with guests on a personal level.

As he reflects on the hotel's journey over the past decade, Gaurav recounts notable moments that exemplify JW Marriott's commitment to excellence and community engagement. He shares stories of how the hotel has adapted to meet changing guest expectations, fostering a culture that prioritizes both luxury and genuine connection.

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Join us as Gaurav Sinha delves into his vision for the future of hospitality and what it takes to maintain the high standards synonymous with the JW Marriott brand. This interview promises to be an enlightening exploration of the art of luxury service, perfect for anyone passionate about the hospitality industry. You can check out the complete interview in the November issue of Hospitality News, available on our website.


Elevating Hospitality Standards: Insights from Vikas Sood of The Leela Gandhinagar

Elevating Hospitality Standards: Insights from Vikas Sood of The Leela Gandhinagar

Nishang Narayan

Published on November 4, 2024

In an exclusive interview, Vikas Sood, the General Manager of The Leela Gandhinagar and the Mahatma Mandir Convention & Exhibition Centre, shared valuable insights into the hospitality landscape. With nearly two decades of experience with renowned brands like Taj, Hyatt, Accor, and Marriott, Sood's expertise has been instrumental in establishing The Leela Gandhinagar as a premier destination for luxury and MICE events.

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When we inquired about his approach to ensuring high hotel customer service and guest satisfaction, he emphasized, “Our vision at The Leela Gandhinagar and Mahatma Mandir Convention and Exhibition Centre has always been to offer an unmatched blend of luxury, world-class hospitality, and state-of-the-art facilities. By combining the elegance and opulence of The Leela with the scale and versatility of Mahatma Mandir, we’ve created a unique destination that caters to both discerning luxury travelers and large-scale MICE events. A key part of our success has been our unwavering commitment to service excellence, ensuring that every guest experience is distinguished by warmth, personalization, and attention to detail."

We also asked Sood how he stays updated on industry trends and implements innovative practices in the hotel. He remarked, “The hospitality industry has changed a lot in the past few years. Technology is playing the key role of an enabler and it will continue to have an increasingly important role in the industry in the coming years. At The Leela Gandhinagar, we closely monitor industry shifts and customer preferences, allowing us to anticipate changes and adapt accordingly. We have implemented cutting-edge technology, ensuring we meet the evolving needs of our guests. Our focus on sustainability, unique cultural experiences, and strategic collaborations has helped us maintain our position as a leader.”

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The conversation with Sood highlighted his commitment to excellence and innovation within the hospitality sector. For those interested in delving deeper into his insights, you can check out the complete interview in the November issue of Hospitality News, available on our website.