Strategic Leadership in Action, Insights from Dr. Rathnaraj Livingston of HostBooks

Strategic Leadership in Action, Insights from Dr. Rathnaraj Livingston of HostBooks

Admin

Published on June 3, 2024

In this Exclusive Interview with Dr. Rathnaraj Livingston, we delve into his strategic initiatives at HostBooks, his approach to global business development, and his vision for the future of financial solutions.

Dr. Rathnaraj Livingston's professional career spans various leadership roles across diverse industries. He served as the Chief Business Officer and Director of Global Business at HostBooks, Inc., where he led strategic business initiatives. Prior to this, he held the position of Global Business Head & Senior Director at the same company, contributing significantly to its global expansion. Dr. Livingston holds a Doctorate in Management Studies from the Indian Institution of Business Management & Studies. 

Before joining HostBooks, Dr. Livingston worked as the Sales Director at Rain Instant Pay and as the Associate Vice President South Asia at Hotelogix. He also served as the Vice President Sales at Winsar Infosoft Private Limited (WINHMS) and as the VP Sales and Marketing at Interlace India Private Limited. Throughout his career, Dr. Livingston has demonstrated a strong commitment to driving business growth and fostering strategic partnerships.

Can you share some key initiatives you've implemented as Chief Business Officer - HORECA and Director of Global Business at HostBooks that have contributed to the company's growth and success in the Indian financial business?

As the Chief Business Officer - HORECA and Director of Global Business at HostBooks, I have led key initiatives that prioritize the integration of advanced AI-driven analytics to improve financial reporting and decision-making capabilities significantly. This strategic focus has not only streamlined operations but has also enhanced our performance and adaptability in the rapidly evolving Indian financial landscape. Additionally, we have leveraged scalable cloud infrastructures to support a diverse range of customer needs, ensuring robust, secure, and efficient service delivery, which has been crucial for our growth in the financial sector.

How do you approach developing and implementing worldwide business strategies to increase market share, revenue growth, and profitability for HostBooks on a global scale?

In developing and implementing worldwide business strategies for HostBooks, we conduct a meticulous analysis of market trends and customer needs, coupled with an adaptive approach to product development. This strategic method has been instrumental in increasing our market share, boosting revenue growth, and enhancing profitability on a global scale. By focusing on creating flexible, innovative solutions that adapt seamlessly to various market dynamics, we position ourselves as a versatile and reliable partner in the global market.

What methods do you employ to identify and capitalize on new markets, and how do you customize market entrance tactics for different regions and industries?

To identify and capitalize on new markets, we utilize a comprehensive, data-driven approach encompassing detailed market research and competitive analysis. This information guides our customization of market entry tactics, which often involve forming strategic partnerships and adopting innovative distribution methods tailored to meet the specific needs of different regions and industries effectively.

Could you share some examples of successful strategic partnerships or distribution methods you've established to expand HostBooks' global presence?

One key example of our successful strategic partnerships is our collaboration with the hospitality industry to integrate our Business management solutions into their operations. This partnership has enhanced operational processes for our clients and expanded our global presence and market penetration. These strategic alliances are essential in improving our service offerings and facilitating significant growth and expansion into new markets.

Among our valued clients are Royal Orchid, Deltin Hotel, Clarks Hotel, Sagar Ratna, and The Leela.

How do you collaborate with cross-functional teams to ensure the smooth implementation of foreign business activities across diverse cultural dynamics, such as sales, marketing, operations, and product development?

Ensuring the smooth implementation of our international business activities involves close collaboration with cross-functional teams. We emphasize alignment with local cultures and business practices through regular training and strategic planning sessions. This approach helps us effectively navigate the varied dynamics of international markets and ensures that our team members are well-prepared to manage and execute projects across different cultural backgrounds.

With your extensive experience in various industries and regions, what insights do you bring regarding the unique challenges and opportunities in the BFSI, hospitality, healthcare, and government sectors?

With over 20 years of experience across various sectors including BFSI, hospitality, healthcare, and government, I bring a deep understanding of the unique challenges and opportunities present in these industries. This extensive industry exposure is invaluable in developing customized solutions that address specific sector challenges and enhance operational efficiencies.

In what ways do you leverage technology sales, marketing, and cloud solutions to drive business growth and meet the evolving needs of HostBooks' international clientele?

We leverage cutting-edge technology in sales, marketing, and cloud solutions to ensure that our offerings are not only at the forefront of technological advancements but also intuitive and user-friendly. This strategic use of technology helps meet the evolving needs of our international clientele, driving business growth and ensuring our solutions are both effective and accessible.

Looking ahead, what are your priorities and vision for maximising HostBooks' global presence and delivering outstanding value to customers internationally?

Looking ahead, my priorities involve further enhancing the technological capabilities and market adaptability of HostBooks. Our vision includes expanding our global footprint and continuing to deliver exceptional value to our customers through innovative solutions, responsive customer service, and a commitment to ongoing improvement and excellence in the financial sector. This forward-looking approach is designed to ensure sustained growth and success in the global marketplace.

This Interview is Published Exclusively on hospitalitynews.in.


Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

Vivek Shukla

Published on September 1, 2025

In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry.

With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility.

This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”.

The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says.

Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose.

Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.


Exclusive Insights with Dr. Anshu Jalora on AI-Powered Pricing

Exclusive Insights with Dr. Anshu Jalora on AI-Powered Pricing

Dr Anshu Jalora

Published on September 1, 2025

In an era where unpredictability has become the only constant in travel and hospitality, few voices carry the weight of experience, foresight, and innovation like Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. In an exclusive conversation with Hospitalitynews, Dr. Jalora shared sharp insights on how technology, behavioral economics, and AI-driven pricing are rewriting the rules of hotel revenue management.

With over 23 years of global expertise, stints at Starbucks, Overstock.com, and PROS Revenue Management, and a patent in pricing software, Dr. Jalora is not only a leader but a pioneer. His ability to bridge the precision of academia with the dynamism of the hospitality market makes his perspectives especially compelling.

When asked about this year’s unexpected monsoon surge in travel demand, Dr. Jalora explained how AI-powered systems like ZettaRMS can detect weather shifts, booking pace, and competitor rates in real time allowing hotels not just to react, but to stay ahead of market waves. The difference, he notes, lies in “explainability,” enabling revenue managers to understand why pricing shifts occur while preserving guest trust.

What followed was a fascinating look into the speed of pricing decisions. With ZettaRMS updating rates every 15 minutes, Dr. Jalora emphasized how short-lived surges can now be monetized with precision, often lifting ADRs by 4–5% in ways static pricing could never achieve. His revelations about post-pandemic booking patterns in India last-minute clusters, OTA user behaviors, and the surprising profitability of “shoulder nights” offered a rare, data-driven lens into the evolving market.

From tackling OTA leakage with parity checks to preparing hotels for the unpredictable, Dr. Jalora stressed one recurring theme: context-specific pricing is the future. The hotels that adapt in real time will not only safeguard revenues but thrive in an increasingly volatile market.

It was a truly insightful conversation with Dr. Jalora, one that promises to reshape how we think about pricing in hospitality.

Want More? You can explore the full in-depth interview and exclusive coverage in the September edition of Hospitalitynews magazine, available both on our website and as a beautifully curated print magazine. Don’t miss your chance to engage with the future of hospitality, one conversation at a time.


Scoops of a Dream: Shaariq Akhtar on Yura’s Artisanal Journey

Scoops of a Dream: Shaariq Akhtar on Yura’s Artisanal Journey

Shaariq Akhtar

Published on September 1, 2025

At the heart of ITC Grand Chola, one of Chennai’s most iconic star hotels, a frozen dream has been delighting the city. Yura, the artisanal gelato and sorbet destination, has quickly become a favourite among dessert lovers for its blend of nostalgia, innovation, and culinary artistry. In an exclusive conversation with Hospitalitynews, Shaariq Akhtar, General Manager of ITC Grand Chola, shared insights into Yura’s journey, its inspirations, and the philosophy behind its one-of-a-kind creations.

Shaariq describes Yura as more than just gelato. For him, it is the realisation of “a beautiful dream”, a place where childhood memories and sensory indulgence meet. This philosophy is at the heart of Yura’s handcrafted flavours, whether it’s the ethereal balance of Miso Caramel, the gold-touched elegance of Idukki Vanilla, or the playful indulgence of Filter Kaapi and Rose & Paan. Each flavour tells a story, designed to surprise and comfort at the same time.

What makes Yura stand apart is its ability to balance bold creativity with the warmth of familiarity. In a country where traditional sweets are deeply loved, Yura offers reinterpretations that spark nostalgia in a new form. Whether it’s Aam Papad Gelato or French Raspberry Sorbet, the intent remains the same, to bring people closer to cherished memories, now served in scoops of artisanal perfection.

Shaariq also spoke about the painstaking process of creating new flavours, from the very first spark of inspiration to the final tasting session. Each step is guided by the idea that every scoop should stir emotions and leave behind an unforgettable experience. Sustainability too lies at the core, with Yura relying on mindful sourcing and renewable energy, ensuring that indulgence remains both luxurious and responsible.

Our conversation with Shaariq revealed that Yura is more than a frozen treat, it’s an experience of comfort, wonder, and artistry. Every scoop tells a story, waiting to be discovered.

It was truly a delightful conversation with him, and to read the complete interview, you can check out the September edition of Hospitalitynews Magazine on our website or grab your physical copy today.