You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
Published on June 3, 2024
In this Exclusive Interview with Dr. Rathnaraj Livingston, we delve into his strategic initiatives at HostBooks, his approach to global business development, and his vision for the future of financial solutions.
Dr. Rathnaraj Livingston's professional career spans various leadership roles across diverse industries. He served as the Chief Business Officer and Director of Global Business at HostBooks, Inc., where he led strategic business initiatives. Prior to this, he held the position of Global Business Head & Senior Director at the same company, contributing significantly to its global expansion. Dr. Livingston holds a Doctorate in Management Studies from the Indian Institution of Business Management & Studies.
Before joining HostBooks, Dr. Livingston worked as the Sales Director at Rain Instant Pay and as the Associate Vice President South Asia at Hotelogix. He also served as the Vice President Sales at Winsar Infosoft Private Limited (WINHMS) and as the VP Sales and Marketing at Interlace India Private Limited. Throughout his career, Dr. Livingston has demonstrated a strong commitment to driving business growth and fostering strategic partnerships.
Can you share some key initiatives you've implemented as Chief Business Officer - HORECA and Director of Global Business at HostBooks that have contributed to the company's growth and success in the Indian financial business?
As the Chief Business Officer - HORECA and Director of Global Business at HostBooks, I have led key initiatives that prioritize the integration of advanced AI-driven analytics to improve financial reporting and decision-making capabilities significantly. This strategic focus has not only streamlined operations but has also enhanced our performance and adaptability in the rapidly evolving Indian financial landscape. Additionally, we have leveraged scalable cloud infrastructures to support a diverse range of customer needs, ensuring robust, secure, and efficient service delivery, which has been crucial for our growth in the financial sector.
How do you approach developing and implementing worldwide business strategies to increase market share, revenue growth, and profitability for HostBooks on a global scale?
In developing and implementing worldwide business strategies for HostBooks, we conduct a meticulous analysis of market trends and customer needs, coupled with an adaptive approach to product development. This strategic method has been instrumental in increasing our market share, boosting revenue growth, and enhancing profitability on a global scale. By focusing on creating flexible, innovative solutions that adapt seamlessly to various market dynamics, we position ourselves as a versatile and reliable partner in the global market.
What methods do you employ to identify and capitalize on new markets, and how do you customize market entrance tactics for different regions and industries?
To identify and capitalize on new markets, we utilize a comprehensive, data-driven approach encompassing detailed market research and competitive analysis. This information guides our customization of market entry tactics, which often involve forming strategic partnerships and adopting innovative distribution methods tailored to meet the specific needs of different regions and industries effectively.
Could you share some examples of successful strategic partnerships or distribution methods you've established to expand HostBooks' global presence?
One key example of our successful strategic partnerships is our collaboration with the hospitality industry to integrate our Business management solutions into their operations. This partnership has enhanced operational processes for our clients and expanded our global presence and market penetration. These strategic alliances are essential in improving our service offerings and facilitating significant growth and expansion into new markets.
Among our valued clients are Royal Orchid, Deltin Hotel, Clarks Hotel, Sagar Ratna, and The Leela.
How do you collaborate with cross-functional teams to ensure the smooth implementation of foreign business activities across diverse cultural dynamics, such as sales, marketing, operations, and product development?
Ensuring the smooth implementation of our international business activities involves close collaboration with cross-functional teams. We emphasize alignment with local cultures and business practices through regular training and strategic planning sessions. This approach helps us effectively navigate the varied dynamics of international markets and ensures that our team members are well-prepared to manage and execute projects across different cultural backgrounds.
With your extensive experience in various industries and regions, what insights do you bring regarding the unique challenges and opportunities in the BFSI, hospitality, healthcare, and government sectors?
With over 20 years of experience across various sectors including BFSI, hospitality, healthcare, and government, I bring a deep understanding of the unique challenges and opportunities present in these industries. This extensive industry exposure is invaluable in developing customized solutions that address specific sector challenges and enhance operational efficiencies.
In what ways do you leverage technology sales, marketing, and cloud solutions to drive business growth and meet the evolving needs of HostBooks' international clientele?
We leverage cutting-edge technology in sales, marketing, and cloud solutions to ensure that our offerings are not only at the forefront of technological advancements but also intuitive and user-friendly. This strategic use of technology helps meet the evolving needs of our international clientele, driving business growth and ensuring our solutions are both effective and accessible.
Looking ahead, what are your priorities and vision for maximising HostBooks' global presence and delivering outstanding value to customers internationally?
Looking ahead, my priorities involve further enhancing the technological capabilities and market adaptability of HostBooks. Our vision includes expanding our global footprint and continuing to deliver exceptional value to our customers through innovative solutions, responsive customer service, and a commitment to ongoing improvement and excellence in the financial sector. This forward-looking approach is designed to ensure sustained growth and success in the global marketplace.
This Interview is Published Exclusively on hospitalitynews.in.
GRB Dairy Foods Showcases Science Behind Pure Ghee
GRB Dairy Foods has launched a new campaign that gives consu...
Banaraswala Opens Two New QSR Outlets in Rohini, Bringing Au...
Banaraswala – Ghat Se Ghar Tak has expanded its presence int...
Welcomhotel The Savoy Mussoorie Appoints Surender Singh as F...
Welcomhotel by ITC Hotels, The Savoy, Mussoorie has announce...
DoubleTree by Hilton Bengaluru Airport Appoints Anuj Chaudhr...
DoubleTree by Hilton Bengaluru Airport has appointed Anuj Ch...
Published on September 1, 2026
What does it take to create a hospitality experience that guests remember long after they leave? Is luxury defined by the setting, the service, or by the ability to make every guest feel genuinely understood? For Dushyant Singh, Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort, the answer lies somewhere deeper, in the art of thoughtful hospitality.
With more than two decades of experience with Marriott International, Dushyant brings a leadership perspective shaped by diverse cultures, markets, hotel operations and multiple successful openings. In an exclusive conversation with Hospitalitynews, he takes us behind the philosophy guiding Mulberry Shades and shares how the resort is evolving as a wellness and lifestyle destination.
From leadership and financial performance to personalised service, Dushyant explores the delicate balance between commercial discipline and creating experiences that build loyalty. His insights reveal why engaged teams, empowered associates and genuine human connections remain central to delivering meaningful hospitality.
The conversation then moves into one of the most significant shifts in luxury travel - the growing demand for wellness and experiential stays. Dushyant discusses how Mulberry Shades, located at the foothills of Nandi Hills, is responding through wellness retreats, culinary experiences, outdoor activities and personalised itineraries designed to help guests reconnect with themselves, nature and loved ones.
But the future of hospitality is not only about wellness. Technology is rapidly transforming the guest journey, raising an important question: Can hotels embrace automation and digital convenience without losing the human warmth that defines hospitality? Dushyant offers his perspective on how technology can support teams while keeping genuine interaction at the centre.
He also shares his vision for Mulberry Shades and the opportunities ahead - from corporate well-being programmes and bespoke celebrations to fitness, mindful activities and nature-based experiences.
Our conversation with Dushyant Singh offers a thoughtful look at how luxury hospitality is evolving and what it takes to remain relevant in a changing travel landscape. It was a great conversation exploring leadership, innovation, wellness and the future of guest experiences.
Discover the complete interview with Dushyant Singh in the September issue of Hospitalitynews, available on our website, and explore the physical edition for the full story and more insights from the world of hospitality.
India’s hospitality landscape is entering a phase of transformation, where evolving traveller expectations, technology, emerging destinations and operational resilience are reshaping the way brands approach growth. At the forefront of this conversation is Mohammed Parvez, CEO of Essentia Hotels & Resorts, whose leadership reflects a strong focus on quality, innovation and meaningful guest experiences.
In an exclusive interview with Hospitality News, Parvez shared his perspective on how his understanding of hospitality has evolved from operational excellence to creating memorable experiences and meaningful connections. “My understanding of the hospitality industry has grown from focusing mainly on service delivery and operational excellence to recognising its bigger purpose of creating memorable experiences and meaningful connections,” he says.
Looking at the wider industry, Parvez believes India’s hospitality sector is positioned for sustained growth, supported by rising domestic travel, improved infrastructure, increasing disposable incomes and growing demand for experiential stays. His insights also highlight how emerging destinations are creating opportunities beyond traditional tourism hubs.
But how are hospitality brands responding to the rapidly changing expectations of today’s travellers? At Essentia Hotels & Resorts, Parvez explains that the focus extends beyond accommodation, with business travellers seeking seamless, technology-driven solutions and leisure guests looking for authentic experiences, wellness and connections with local culture.
The conversation also explores some of the industry's pressing challenges. From rising fuel costs and market uncertainties to talent retention and changing guest expectations, Parvez discusses the importance of operational efficiency, smart cost management, sustainable practices and agility in building long-term resilience.
Technology emerges as another important part of this transformation. While digital tools are increasingly helping hotels streamline operations and personalise guest engagement, Parvez emphasises that technology must remain an enabler rather than a replacement for human connection.
And as Essentia Hotels & Resorts continues to grow, what does leadership mean in an increasingly competitive market? For Parvez, the answer comes down to three principles: people, purpose and sustainable value creation. Keeping guests at the centre while empowering teams, encouraging innovation and maintaining operational excellence remains central to his vision.
It was a great conversation with Mohammed Parvez, offering valuable perspectives on leadership, technology, growth and the evolving meaning of hospitality. Discover the complete interview with Mohammed Parvez in the September edition of Hospitality News, available on our website, and get your physical copy to explore the complete collection of stories shaping hospitality and beyond.
What truly makes a guest feel at home in an increasingly competitive hospitality landscape? Is it personalised service, operational excellence, flexibility, or the ability to understand what a traveller needs before they ask? For Wajeed Bagwan, General Manager of Marriott Executive Apartments Bengaluru, the answer lies in bringing these elements together while never losing sight of the people at the heart of hospitality.
With more than three decades of experience across India and the Middle East, Wajeed has built his career around hotel operations, F&B, pre-openings and leadership. His professional journey includes some of the industry's leading names, including Taj, Oberoi, The Leela and Radisson Hotel Group, along with the successful opening, rebranding and refurbishment of five award-winning hotels in Dubai.
In an exclusive conversation with Hospitalitynews, Wajeed takes us beyond the day-to-day functioning of a hotel to explore the thinking behind successful hospitality businesses. He shares insights into leadership, operational agility and the challenge of balancing business performance with consistently high guest satisfaction.
The conversation also explores one of the industry's evolving travel segments: bleisure. With travellers increasingly combining business with leisure, Wajeed discusses how Marriott Executive Apartments Bengaluru is responding through spacious accommodation, flexibility, wellness facilities and personalised services.
Food, too, remains an important part of the conversation. Wajeed shares his perspective on how regional influences, global flavours and thoughtfully curated dining experiences can transform a stay into a memorable journey.
As the industry looks increasingly towards responsible growth, sustainability takes its place among the priorities shaping modern hotel operations. Wajeed discusses the property's approach to energy efficiency, water conservation, waste reduction and sustainable sourcing, while highlighting the importance of involving both associates and guests.
Our conversation with Wajeed Bagwan offers a compelling look at the priorities shaping hospitality today — from people and performance to changing traveller expectations and responsible operations. It was a great conversation filled with practical insights from an experienced hospitality leader.
Discover the complete interview with Wajeed Bagwan in the September issue of Hospitalitynews, available on our website. You can also explore the physical copy of the magazine for this and other conversations shaping the hospitality industry.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.