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By Nithyakala Neelakandan
Published on May 24, 2024
India’s fastest-growing hospitality chain, Cygnett Hotels & Resorts, recently hosted its 7th annual GM Conclave in Jaipur, under the theme ‘Aggrandize Hospitality: Cygnett Horizons 2024.’ This event was a platform for discussing strategic expansion plans and key insights into the transformational changes within the hospitality industry.
Founder and Managing Director, Mr. Sarbendra Sarkar, announced Cygnett’s plan to open 15 new hotels with a total of 1200 keys over the next year. Ten of these hotels are already in the project and pre-opening stages. This expansion is a testament to the company's vision of innovation and cultural transformation. Upcoming properties include Cozzet Deera in Sonipat (41 keys), Cozzet Mahad in the Mahad Maharashtra industrial area (60 keys), and Cygnett Inn Airport in Jaipur (45 keys), all scheduled to open between June and August.
To support this growth, Cygnett plans to hire over 1,000 hospitality professionals and establish the Cygnett Learning Academy to address the talent shortage and train new aspirants. According to a recent report by HVS, Cygnett Hotel and Resort ranked second in new hotel signings in 2023.
During the conclave, Mr. Sarkar emphasized the importance of cultural transformation and innovation in driving the company’s expansion. He highlighted the rapid growth of domestic tourism and rising average daily rates (ADRs) as positive indicators for the hospitality sector. He also noted that increased government focus on infrastructure development is expected to further bolster the industry.
Sustainability was another major focus of the conclave. Cygnett’s Sustainable Plan 2025 includes initiatives such as energy-efficient technologies, water conservation, waste management, and improved transportation facilities. These efforts are aimed at aligning with global sustainability standards and reflect the company's commitment to environmentally responsible practices.
Technology also featured prominently in the discussions. Cygnett is investing heavily in digital transformation, particularly in the use of artificial intelligence (AI) to enhance guest experiences and operational efficiency. The company announced the upcoming launch of a mobile app for reservations and customer relationship management (CRM) systems to streamline guest management.
Chief Technology Officer, Mr. Shyam Bhethanabotla, explained that AI algorithms will empower staff and improve guest interactions through voice recognition and translation, offering personalized recommendations and experiences. This integration of AI is expected to transform business operations while maintaining a balance between technology and tradition.
Additionally, Cygnett announced the integration of Learning Management Systems (LMS) and Human Resource Management Systems (HRMS) to enhance employee engagement and skill development. These systems aim to ensure that Cygnett maintains a motivated and skilled workforce, capable of meeting the organization’s needs.
The conclave concluded with an award ceremony recognizing the top-performing hotels, general managers, and corporate teams for their excellence in guest experience, operational innovation, and leadership. The event celebrated the relentless pursuit of excellence across all levels of Cygnett's operations.
The 7th annual GM Conclave provided a comprehensive look at Cygnett’s ambitious plans for growth, innovation, and transformational change in the hospitality industry, setting a confident roadmap for the future.
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By Nishang Narayan
Published on February 22, 2025
Indian Hotels Company (IHCL), India’s largest hospitality company, has announced the opening of Taj Mussoorie Foothills, Dehradun. Speaking about the launch, Puneet Chhatwal, Managing Director & CEO, IHCL, said, "We are delighted to expand Taj’s presence in Uttarakhand with the opening of Taj Mussoorie Foothills in the capital city of Dehradun. IHCL will have a multi-brand presence in the city, and with the recently opened Delhi-Dehradun Expressway enhancing connectivity, Dehradun has evolved into a commercially significant hub. Its proximity to Mussoorie, Rishikesh, and Haridwar makes it an attractive destination for leisure, adventure, and spiritual tourism."
Located in the tranquil foothills of the Himalayas, Taj Mussoorie Foothills is a luxurious retreat that blends contemporary elegance with nature’s beauty. The 115-key hotel, including 16 exquisitely designed suites, provides a serene escape with breathtaking views.
The hotel features an array of dining options, including Vista, an all-day dining restaurant offering global and Indian flavors, House of Nomad, a sophisticated gastro pub, Tropics, a poolside dining venue, and Emperor Lounge, a space for high tea and handcrafted beverages.
With four versatile banqueting spaces ranging from 1,200 sq. ft. to 8,000 sq. ft., along with well-equipped meeting rooms, the property is an ideal venue for weddings, conferences, and social gatherings.
Guests can rejuvenate at the J Wellness Spa, which offers signature therapies. Additional facilities include dedicated pet-friendly amenities, a kids’ activity zone, a walking track with accessibility features, and EV charging stations. The hotel also offers exclusive curated experiences, such as the Malsi Nature Forest Walk, a trek to Shikhar Falls, and a wildlife safari at Rajaji National Park.
Naveen Tomar, General Manager, Taj Mussoorie Foothills, Dehradun, shared his excitement about the launch, stating, "Taj Mussoorie Foothills is designed to offer guests an immersive experience in the lap of nature. From curated experiences to bespoke services, we look forward to creating unforgettable stays for our guests."
Often called the ‘Doon Valley’, Dehradun is known for its scenic beauty and pleasant climate. While it serves as a gateway to Mussoorie, the city itself boasts attractions such as Robber’s Cave and Sahastradhara.
With this latest addition, IHCL now has 17 hotels in Uttarakhand, including 7 under development.
The Indian Hotels Company Limited (IHCL) brings together a portfolio of world-class brands, including Taj, SeleQtions, Vivanta, Ginger, and Tree of Life. The company, founded by Jamsetji Tata, opened its first hotel, The Taj Mahal Palace, Bombay, in 1903. Today, IHCL operates 362 hotels, with 125 under development, spanning 14 countries and over 150 locations worldwide.
By Manu Vardhan Kannan
Suba Group of Hotels has expanded its presence in Mumbai with the launch of Click Hotel MIDC, a modern 3-star property located in Andheri’s thriving business district. This marks Click Hotels’ fourth property in Mumbai and its 29th across India. Situated in the heart of Andheri MIDC, the hotel is strategically positioned near over 1,000 Micro, Small, and Medium Enterprises (MSMEs) and Small and Medium Enterprises (SMEs), making it an ideal choice for corporate and leisure travelers. It also enjoys proximity to key attractions like Mahakali Caves, Bombay Exhibition Centre, Juhu Joggers Park, ISKCON Temple, Powai Lake, and BKC, with Mumbai’s domestic and international airports just 10 minutes away.
“We are excited to introduce Click Hotel MIDC in Mumbai, catering to the growing demand for smart, efficient, and budget-friendly accommodations,” said Mansur Mehta, Chairman and Managing Director, Suba Group of Hotels. “Our focus remains on delivering comfortable and affordable stays without compromising quality, and we look forward to expanding further across India.”
The hotel features 45 well-designed rooms, including 36 fully furnished standard rooms and 9 innovative pod rooms, ensuring a comfortable stay with modern amenities. Guests can enjoy dining at Cinnamon, the in-house multi-cuisine restaurant known for its inviting ambiance and diverse menu. For corporate events and social gatherings, the hotel offers versatile event spaces, including the Senate Banquet and conference facilities designed for meetings, seminars, and celebrations.
“Mumbai continues to be a crucial market for us, and Click Hotel MIDC is a significant addition to our expanding portfolio,” said Mubeen Mehta, CEO, Suba Group of Hotels. “With this launch, we reinforce our commitment to offering smart and affordable hospitality solutions.”
Guests at Click Hotel MIDC can avail themselves of key amenities such as Wi-Fi, laundry services, car parking, and 24/7 guest assistance, ensuring a seamless stay experience. The property’s strategic location, contemporary design, and well-equipped event spaces make it an excellent choice for both business and leisure travelers.
“Click Hotel MIDC is thoughtfully designed to provide a high-quality stay at an affordable price. Our prime location near the airport and major business hubs makes it a convenient option for travelers,” said Chandrakant Shetty, Chief Operating Officer, Suba Group of Hotels.
With this new addition, Suba Group strengthens its presence in India’s hospitality landscape. The group currently operates 125+ hotels across 70 destinations, spanning upscale, midscale, and economy segments. Committed to providing exceptional guest experiences, Suba Group continues its expansion, redefining budget-friendly hospitality.
Published on February 21, 2025
Pullman Hotels & Resorts has officially launched Pullman Chennai Anna Salai, marking its debut in South India. This new addition to the global hospitality brand offers a seamless blend of business, leisure, and cultural experiences in Chennai’s prime business district, Anna Salai.
A Landmark in Premium Hospitality
Strategically located in the heart of the city, the 232-room Pullman Chennai Anna Salai provides easy access to corporate hubs, government offices, and major consulates. With state-of-the-art amenities, the hotel aims to redefine hospitality for modern business and leisure travelers.
"India remains a key market for Accor, and the launch of Pullman Chennai Anna Salai underscores our commitment to pioneering premium hospitality experiences," said Garth Simmons, Chief Operating Officer, Premium, Midscale & Economy Division, Accor Asia. "Pullman’s dynamic design, immersive social spaces, and forward-thinking approach make it an ideal destination for contemporary travelers seeking both purpose and connection."
Event Spaces & Modern Amenities
The hotel spans 5,000 square metres and features 1,700 square metres of versatile event and banquet spaces, equipped with cutting-edge technology. Designed for conferences, corporate events, and grand social gatherings, Pullman Chennai Anna Salai ensures an unmatched experience with seamless connectivity and a premium service ethos.
Sustainability & Innovation
Pullman Chennai Anna Salai has earned the prestigious Gold-level sustainability certification under the Leadership in Energy and Environmental Design (LEED) program. The hotel’s eco-conscious design and energy-efficient operations align with Accor’s vision for sustainable hospitality.
"We are proud to launch the first Pullman in South India, a landmark for the Ceebros Group," said C Subba Reddy, Managing Director of Ceebros Group. "Our vision was to craft a space where modern sophistication meets the vibrant spirit of Chennai, seamlessly blending business, leisure, and culture."
A New Era for Chennai’s Luxury Hospitality
As Pullman Chennai Anna Salai opens its doors, it establishes itself as a premier destination for global professionals and local residents. With its commitment to luxury, innovation, and sustainability, the hotel is poised to set new benchmarks in the region’s hospitality landscape.
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