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By Nithyakala Neelakandan
Published on May 24, 2024
India’s fastest-growing hospitality chain, Cygnett Hotels & Resorts, recently hosted its 7th annual GM Conclave in Jaipur, under the theme ‘Aggrandize Hospitality: Cygnett Horizons 2024.’ This event was a platform for discussing strategic expansion plans and key insights into the transformational changes within the hospitality industry.
Founder and Managing Director, Mr. Sarbendra Sarkar, announced Cygnett’s plan to open 15 new hotels with a total of 1200 keys over the next year. Ten of these hotels are already in the project and pre-opening stages. This expansion is a testament to the company's vision of innovation and cultural transformation. Upcoming properties include Cozzet Deera in Sonipat (41 keys), Cozzet Mahad in the Mahad Maharashtra industrial area (60 keys), and Cygnett Inn Airport in Jaipur (45 keys), all scheduled to open between June and August.
To support this growth, Cygnett plans to hire over 1,000 hospitality professionals and establish the Cygnett Learning Academy to address the talent shortage and train new aspirants. According to a recent report by HVS, Cygnett Hotel and Resort ranked second in new hotel signings in 2023.
During the conclave, Mr. Sarkar emphasized the importance of cultural transformation and innovation in driving the company’s expansion. He highlighted the rapid growth of domestic tourism and rising average daily rates (ADRs) as positive indicators for the hospitality sector. He also noted that increased government focus on infrastructure development is expected to further bolster the industry.
Sustainability was another major focus of the conclave. Cygnett’s Sustainable Plan 2025 includes initiatives such as energy-efficient technologies, water conservation, waste management, and improved transportation facilities. These efforts are aimed at aligning with global sustainability standards and reflect the company's commitment to environmentally responsible practices.
Technology also featured prominently in the discussions. Cygnett is investing heavily in digital transformation, particularly in the use of artificial intelligence (AI) to enhance guest experiences and operational efficiency. The company announced the upcoming launch of a mobile app for reservations and customer relationship management (CRM) systems to streamline guest management.
Chief Technology Officer, Mr. Shyam Bhethanabotla, explained that AI algorithms will empower staff and improve guest interactions through voice recognition and translation, offering personalized recommendations and experiences. This integration of AI is expected to transform business operations while maintaining a balance between technology and tradition.
Additionally, Cygnett announced the integration of Learning Management Systems (LMS) and Human Resource Management Systems (HRMS) to enhance employee engagement and skill development. These systems aim to ensure that Cygnett maintains a motivated and skilled workforce, capable of meeting the organization’s needs.
The conclave concluded with an award ceremony recognizing the top-performing hotels, general managers, and corporate teams for their excellence in guest experience, operational innovation, and leadership. The event celebrated the relentless pursuit of excellence across all levels of Cygnett's operations.
The 7th annual GM Conclave provided a comprehensive look at Cygnett’s ambitious plans for growth, innovation, and transformational change in the hospitality industry, setting a confident roadmap for the future.
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By Manu Vardhan Kannan
Published on June 2, 2026
InterContinental Chennai Mahabalipuram Resort, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has unveiled the final phase of its extensive transformation, introducing a refreshed beachfront experience that combines contemporary luxury with the cultural richness of Mahabalipuram.
Spread across 15 acres along the scenic East Coast Road, the reimagined resort features a range of new offerings including an ocean-facing ballroom, expansive beach lawns, luxury suites with plunge pools, new restaurants and bars, a sports pavilion, meditation gardens, and scenic walking trails.
Commenting on the milestone, Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts, said, “The reopening of InterContinental Chennai Mahabalipuram Resort marks an important milestone for our luxury portfolio in India. This multi-million-dollar transformation reflects our commitment to delivering destination-led, experience-rich stays that combine world-class hospitality with a strong sense of place. We are excited to welcome guests back to a reimagined resort that sets a new benchmark for mindful luxury on the Coromandel Coast.”
Inspired by the iconic Shore Temple and the heritage of Mahabalipuram, the resort blends local influences with contemporary design. Its 110 guestrooms and suites have been redesigned to offer elevated beachfront living, featuring spacious layouts, premium amenities, standalone bathtubs, rain showers, and views of the Bay of Bengal, landscaped gardens, and pool areas.
Among the standout accommodations are the Grand Presidential Suite, which offers expansive ocean views, a jacuzzi, and a steam room; the Presidential Suite, featuring a private pool and spa room overlooking the sea; and the Rathi Suite, complete with a plunge pool, steam room, and serene garden views.
Reflecting on the transformation, Anand Nair, General Manager, InterContinental Chennai Mahabalipuram Resort, said, “This relaunch marks a proud milestone for us, unveiling a truly transformed resort. Envisioned as a coastal icon reimagined, it brings together the richness of South Indian culture with modern luxury. Every space tells a story and each experience is thoughtfully curated to offer guests a more personal and elevated stay. Our ambition is to position the resort not merely as a place to stay, but as a destination in its own right.”
The resort has also strengthened its position as a destination for weddings, celebrations, and large-scale events. The newly introduced Vaibhava Ballroom spans over 12,000 sq. ft. and offers sea-facing views, while the adjoining Vaibhava and Beach Lawns cover over 70,000 sq. ft. Together, the venues can comfortably host more than 5,000 guests, making the property one of the region’s prominent event destinations.
Dining experiences have also been expanded with a refreshed collection of restaurants and lounges. The Melting Pot offers Indian, Western, and Pan-Asian cuisine through interactive live kitchens, while KoKoMMo Tiki Shack presents a relaxed beachfront dining experience. Tao of Peng serves authentic Hunan and Cantonese cuisine, while Viora Sky Lounge offers panoramic coastal views paired with crafted cocktails. The Gatsby Lounge adds a relaxed sports lounge concept with live match screenings, handcrafted beverages, and private gathering spaces.
Wellness remains a key focus at the resort. Guests can unwind at Amrtam Spa, enjoy the fitness centre, explore meditation gardens and nature trails, or participate in activities including beachside yoga and sunrise meditation. The property also features a sports pavilion, pickleball court, ATV trail, and dedicated recreational spaces for families and children through Planet Trekkers and the Secret Garden.
The resort further enhances guest experiences through curated cultural and heritage explorations of Mahabalipuram. Through its Concierge Gallery, guests can discover the destination’s history, art, and coastal character while engaging with thoughtfully designed local experiences.
Located just 60 minutes from Chennai International Airport and close to the UNESCO World Heritage Site of Mahabalipuram, the resort offers convenient access to one of India’s most culturally significant coastal destinations.
The transformation reflects IHG Hotels & Resorts’ continued focus on expanding its luxury and lifestyle portfolio across India while catering to the growing demand for destination-led travel experiences that combine leisure, celebrations, wellness, and business travel.
By Author
Published on May 31, 2026
Taj Exotica Resort & Spa, Goa has strengthened its sustainability efforts with the successful implementation of Piped Natural Gas (PNG) infrastructure across the resort. The move marks a significant milestone in the property's ongoing commitment to environmentally responsible operations and aligns with IHCL Goa’s sustainability and social impact framework, Paathya.
The introduction of PNG is expected to enhance energy efficiency across key operational areas, including kitchens, staff dining facilities, and utility services. As one of the cleanest-burning hydrocarbon fuels, PNG helps reduce carbon emissions while improving combustion efficiency and operational safety standards.
Beyond its environmental advantages, the transition also simplifies daily hotel operations. The adoption of a continuous piped supply removes the need for LPG cylinder handling, storage, transportation, and refill management. This not only improves operational continuity but also contributes to enhanced workplace hygiene, safety, and efficiency.
Commenting on the initiative, Ranjit Philipose, Senior Vice President – Operations, IHCL Goa, said that sustainability remains deeply embedded in the organisation’s approach to operations and growth. He noted that the implementation of PNG infrastructure at Taj Exotica Resort & Spa, Goa represents an important milestone in the Paathya journey and reflects the company’s commitment to adopting cleaner and future-ready solutions across its hotel portfolio.
He further added that responsible hospitality today extends beyond guest experiences and focuses on creating long-term positive impact through conscious decisions that benefit both the environment and local communities.
The latest initiative further reinforces IHCL Goa’s vision of integrating sustainable practices across its operations while supporting India's broader clean energy goals. Through projects aligned with the Paathya framework, the company continues to advance responsible luxury and environmentally conscious hospitality practices.
By Hariharan U
Published on May 30, 2026
Lords Hotels & Resorts has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.
Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.
Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.
According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.
Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.
Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.
Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.
The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.
With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.
has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.
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