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By Nithyakala Neelakandan
Published on May 24, 2024
India’s fastest-growing hospitality chain, Cygnett Hotels & Resorts, recently hosted its 7th annual GM Conclave in Jaipur, under the theme ‘Aggrandize Hospitality: Cygnett Horizons 2024.’ This event was a platform for discussing strategic expansion plans and key insights into the transformational changes within the hospitality industry.
Founder and Managing Director, Mr. Sarbendra Sarkar, announced Cygnett’s plan to open 15 new hotels with a total of 1200 keys over the next year. Ten of these hotels are already in the project and pre-opening stages. This expansion is a testament to the company's vision of innovation and cultural transformation. Upcoming properties include Cozzet Deera in Sonipat (41 keys), Cozzet Mahad in the Mahad Maharashtra industrial area (60 keys), and Cygnett Inn Airport in Jaipur (45 keys), all scheduled to open between June and August.
To support this growth, Cygnett plans to hire over 1,000 hospitality professionals and establish the Cygnett Learning Academy to address the talent shortage and train new aspirants. According to a recent report by HVS, Cygnett Hotel and Resort ranked second in new hotel signings in 2023.
During the conclave, Mr. Sarkar emphasized the importance of cultural transformation and innovation in driving the company’s expansion. He highlighted the rapid growth of domestic tourism and rising average daily rates (ADRs) as positive indicators for the hospitality sector. He also noted that increased government focus on infrastructure development is expected to further bolster the industry.
Sustainability was another major focus of the conclave. Cygnett’s Sustainable Plan 2025 includes initiatives such as energy-efficient technologies, water conservation, waste management, and improved transportation facilities. These efforts are aimed at aligning with global sustainability standards and reflect the company's commitment to environmentally responsible practices.
Technology also featured prominently in the discussions. Cygnett is investing heavily in digital transformation, particularly in the use of artificial intelligence (AI) to enhance guest experiences and operational efficiency. The company announced the upcoming launch of a mobile app for reservations and customer relationship management (CRM) systems to streamline guest management.
Chief Technology Officer, Mr. Shyam Bhethanabotla, explained that AI algorithms will empower staff and improve guest interactions through voice recognition and translation, offering personalized recommendations and experiences. This integration of AI is expected to transform business operations while maintaining a balance between technology and tradition.
Additionally, Cygnett announced the integration of Learning Management Systems (LMS) and Human Resource Management Systems (HRMS) to enhance employee engagement and skill development. These systems aim to ensure that Cygnett maintains a motivated and skilled workforce, capable of meeting the organization’s needs.
The conclave concluded with an award ceremony recognizing the top-performing hotels, general managers, and corporate teams for their excellence in guest experience, operational innovation, and leadership. The event celebrated the relentless pursuit of excellence across all levels of Cygnett's operations.
The 7th annual GM Conclave provided a comprehensive look at Cygnett’s ambitious plans for growth, innovation, and transformational change in the hospitality industry, setting a confident roadmap for the future.
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By Nishang Narayan
Published on July 20, 2025
LaRiSa Hotels and Resorts has signed a hotel management agreement for a new resort in Palampur, Himachal Pradesh. Scheduled to open in early 2026, this will be LaRiSa’s fifth property in the state and marks a significant step in the brand’s regional growth strategy.
Developed in collaboration with Grassmere Resorts, the upcoming resort spans 2.5 acres in the scenic Kangra Valley. It will feature 20 rooms and suites, each offering private balconies with views of either Palampur city or the majestic Dhauladhar range. Room sizes will range between 400 and 850 sq. ft.
The property will be equipped with an infinity pool overlooking the Himalayas, a spa with therapy rooms and steam facilities, and curated farm-to-table culinary experiences. Landscaped gardens, a fruit and herb garden, and a peaceful fish pond will further enhance the tranquil vibe of the retreat.
“Palampur in Kangra Valley is witnessing a notable surge in tourism,” said Priya Thakur, Director, LaRiSa Hotels and Resorts. “With the signing of LaRiSa Resort, Palampur, we are strengthening our offering in Himachal Pradesh through this collaboration with the Sandhu family.”
Achint Kaur Sandhu, Partner at Grassmere Resorts, added, “With this partnership we hope to cater to travellers seeking a premium stay experience that has been lacking in this destination.”
Strategically located, the resort will offer easy access to popular attractions such as Neugal Khad, Andretta Artist Village, Saurabh Van Vihar, and Tashi Jong Monastery. It is situated 9 km from Palampur Railway Station and 45 km from Kangra Airport, ensuring good connectivity for visitors.
Wyndham Hotels & Resorts has announced the signing of a new upscale property in Ayodhya—Ramada Plaza by Wyndham Ayodhya Masodha, in partnership with M/s Anuprit Solutions Private Limited. This greenfield project, featuring 120 guest rooms, is expected to open its doors by 2028.
The upcoming hotel will offer a full suite of premium amenities including an all-day dining restaurant, expansive banquet and meeting spaces, a spa, swimming pool, and other upscale facilities to cater to both domestic and international guests. Currently in the advanced planning phase, the development signals Wyndham’s growing confidence in India’s Tier-2 markets.
Aqeel Ahmed, Director of M/s Anuprit Solutions Pvt. Ltd., stated,
“It is a privilege to bring the globally respected Ramada Plaza brand to Ayodhya in partnership with Wyndham Hotels & Resorts. With Ayodhya evolving into a major religious and cultural destination, we aim to provide world-class accommodation and service that reflects both the city's deep heritage and its modern growth story.”
Rahool Macarius, Market Managing Director – Eurasia, Wyndham Hotels & Resorts, added,
“With Ayodhya emerging as a sought-after pilgrimage and cultural hub, this new signing represents our continued investment in high-potential markets. This marks our second hotel signing in the city – a reflection of our belief in Ayodhya’s growth trajectory and our intent to deliver exceptional stays where tradition and hospitality meet.”
This project reinforces Wyndham’s commitment to strengthening its presence in India, particularly in emerging religious tourism and leisure markets. With Ayodhya experiencing a surge in infrastructural and spiritual tourism investment, the Ramada Plaza is set to elevate the hospitality experience for visitors from around the world.
By Manu Vardhan Kannan
Published on July 19, 2025
Hyatt has launched its much-anticipated Member Day offer for the Indian and Southwest Asian markets, bringing exclusive savings and added benefits to World of Hyatt loyalty program members. This special initiative reinforces Hyatt’s commitment to rewarding its loyal customers with meaningful and memorable travel experiences.
Starting July 18, 2025, and continuing through December 18, 2025, World of Hyatt members can unlock 18% off on bookings made on the 18th of each month. This offer is valid at participating Hyatt hotels across India and Southwest Asia, for stays completed within 30 days of booking.
In addition to the savings, members will also enjoy double Bonus Points and complimentary breakfast for two, making the offer even more valuable for both business and leisure travellers.
“Everything we do is rooted in caring for our members. This exclusive offer allows members to save on trips while enjoying unforgettable stays and enriching experiences at our properties across India and Southwest Asia,” said Kadmbini Mittal, RVP – Commercial, India & Southwest Asia at Hyatt Hotels Corporation.
The Member Day offer reflects Hyatt’s continued efforts to deliver flexibility, value, and personalized service to its growing community of loyalty members. To redeem the offer, members can book their stay via hyatt.com/swamembersday or through the World of Hyatt app.
New guests can also join the World of Hyatt program for free to become eligible for this exclusive benefit and start enjoying a more rewarding way to travel.
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