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By Nithyakala Neelakandan
Published on May 24, 2024
India’s fastest-growing hospitality chain, Cygnett Hotels & Resorts, recently hosted its 7th annual GM Conclave in Jaipur, under the theme ‘Aggrandize Hospitality: Cygnett Horizons 2024.’ This event was a platform for discussing strategic expansion plans and key insights into the transformational changes within the hospitality industry.
Founder and Managing Director, Mr. Sarbendra Sarkar, announced Cygnett’s plan to open 15 new hotels with a total of 1200 keys over the next year. Ten of these hotels are already in the project and pre-opening stages. This expansion is a testament to the company's vision of innovation and cultural transformation. Upcoming properties include Cozzet Deera in Sonipat (41 keys), Cozzet Mahad in the Mahad Maharashtra industrial area (60 keys), and Cygnett Inn Airport in Jaipur (45 keys), all scheduled to open between June and August.
To support this growth, Cygnett plans to hire over 1,000 hospitality professionals and establish the Cygnett Learning Academy to address the talent shortage and train new aspirants. According to a recent report by HVS, Cygnett Hotel and Resort ranked second in new hotel signings in 2023.
During the conclave, Mr. Sarkar emphasized the importance of cultural transformation and innovation in driving the company’s expansion. He highlighted the rapid growth of domestic tourism and rising average daily rates (ADRs) as positive indicators for the hospitality sector. He also noted that increased government focus on infrastructure development is expected to further bolster the industry.
Sustainability was another major focus of the conclave. Cygnett’s Sustainable Plan 2025 includes initiatives such as energy-efficient technologies, water conservation, waste management, and improved transportation facilities. These efforts are aimed at aligning with global sustainability standards and reflect the company's commitment to environmentally responsible practices.
Technology also featured prominently in the discussions. Cygnett is investing heavily in digital transformation, particularly in the use of artificial intelligence (AI) to enhance guest experiences and operational efficiency. The company announced the upcoming launch of a mobile app for reservations and customer relationship management (CRM) systems to streamline guest management.
Chief Technology Officer, Mr. Shyam Bhethanabotla, explained that AI algorithms will empower staff and improve guest interactions through voice recognition and translation, offering personalized recommendations and experiences. This integration of AI is expected to transform business operations while maintaining a balance between technology and tradition.
Additionally, Cygnett announced the integration of Learning Management Systems (LMS) and Human Resource Management Systems (HRMS) to enhance employee engagement and skill development. These systems aim to ensure that Cygnett maintains a motivated and skilled workforce, capable of meeting the organization’s needs.
The conclave concluded with an award ceremony recognizing the top-performing hotels, general managers, and corporate teams for their excellence in guest experience, operational innovation, and leadership. The event celebrated the relentless pursuit of excellence across all levels of Cygnett's operations.
The 7th annual GM Conclave provided a comprehensive look at Cygnett’s ambitious plans for growth, innovation, and transformational change in the hospitality industry, setting a confident roadmap for the future.
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By Hariharan U
Published on April 25, 2026
WelcomHeritage Parv Vilas Resort & Spa is redefining luxury getaways in the hills with its expansive offering set amidst the scenic Kasauli Hills.
Perched in the lush Shivalik range, the resort blends natural beauty with refined hospitality, offering guests a tranquil escape marked by panoramic views, fresh mountain air, and a thoughtfully curated luxury experience. Designed as a sanctuary for relaxation, the property combines modern amenities with a serene setting that encourages guests to unwind at a leisurely pace.
Operated under the WelcomHeritage umbrella since December 2022, the resort has positioned itself as a full-scale five-star destination in Solan. With 93 well-appointed rooms, the property caters to a wide range of travellers, offering accommodation options that include deluxe rooms, suites, family-friendly cottages, and an exclusive four-bedroom luxury villa.
The resort is equipped with a comprehensive range of amenities, including a luxury spa and salon, wellness centre, and an all-weather heated indoor swimming pool, along with a dedicated children’s pool. These features ensure a seamless and comfortable experience for guests across seasons.
Beyond leisure stays, the property has also emerged as a preferred venue for destination weddings, corporate conferences, and large-scale events, supported by its expansive layout and premium infrastructure.
The design philosophy strikes a balance between modern sophistication and timeless charm, creating a space that feels both elegant and inviting. From intimate vacations to grand celebrations, the resort offers an environment that blends comfort with understated luxury.
With its scenic location, comprehensive facilities, and focus on guest experience, WelcomHeritage Parv Vilas Resort & Spa stands out as a premier mountain retreat, offering travellers a refined escape in the hills.
Indian Hotels Company Limited has announced a strategic partnership between its loyalty platform Taj InnerCircle-Neupass and Etihad Guest, expanding global benefits for travellers.
The collaboration brings together two established loyalty ecosystems, enabling members to access enhanced travel and stay privileges across participating hotels worldwide. As part of the alliance, Etihad Guest members can enjoy exclusive savings at IHCL properties and earn miles on hotel stays.
The benefits extend across IHCL’s diverse portfolio, including brands such as Taj Hotels, SeleQtions, Vivanta, Gateway, amã Stays & Trails, and Claridges Collection.
Commenting on the partnership, Praveen Chander Kumar, Executive Vice President – Commercial, IHCL, noted that as travel becomes increasingly seamless, guests are seeking familiarity and added value across destinations. He highlighted that the collaboration will allow IHCL to engage with a broader global member base while enhancing the overall loyalty experience.
From the aviation side, Etihad Airways strengthens its ecosystem by extending benefits beyond flights. Mark Potter, Managing Director, Etihad Guest, stated that the partnership enhances value for members by offering more opportunities to earn and redeem miles across a wider travel network.
The alliance reflects a growing trend in the travel and hospitality industry, where integrated loyalty ecosystems are becoming key to delivering seamless, personalised experiences. By combining hospitality and aviation rewards, the partnership aims to create a more connected journey for global travellers.
With this collaboration, IHCL and Etihad Guest are set to broaden their global reach, offering members a more rewarding and cohesive travel experience across destinations
Published on April 23, 2026
In a thoughtful CSR initiative, TSG Hotels & Resorts organized a special dinner for children at Pranab Kanya Sangha on April 20, creating an evening filled with warmth and happiness.
Guided by the vision of Managing Director Mr. G. Bhasker, the team spent quality time with the children, turning the gathering into more than just a meal. Conversations, shared laughter, and genuine interaction made the evening memorable for everyone involved.
Corporate General Manager Mr. Chiranjit Das, present at the event, reaffirmed the brand’s continued commitment to meaningful social initiatives. He expressed gratitude to the team at Pranab Kanya Sangha for the opportunity to contribute and engage with the children in such a positive setting.
The joy on the children’s faces reflected the impact of the gesture, as they enjoyed the dinner and the attention that came with it.
Through initiatives like this, TSG Hotels & Resorts continues to highlight its dedication to community care and social responsibility, going beyond hospitality to create real human connections
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