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By Author
Published on March 8, 2024
Swiggy, the popular food delivery platform, has joined hands with the Indian Railway Catering and Tourism Corp (IRCTC) to offer pre-ordered meals to train travelers, following a trend set by its competitor Zomato. The collaboration aims to cater to passengers' culinary needs, starting with four major railway stations in India: Bengaluru, Bhubaneswar, Vijayawada, and Visakhapatnam, with plans for expansion to 59 more cities nationwide.
Recognizing the challenge faced by travelers on long journeys due to limited food options, Swiggy's initiative seeks to enhance the travel experience by delivering quality meals directly to passengers' seats. Through Swiggy's vast network of restaurant partners, passengers can now enjoy a diverse selection of warm meals during their train journeys.
Rohit Kapoor, CEO of Food Marketplace at Swiggy, sees this partnership as an opportunity to enrich consumer experiences with a variety of food choices. While considering the integration with Swiggy Instamart, the company's quick commerce service, Kapoor expressed interest but noted that it's still under consideration.
Passengers interested in availing themselves of Swiggy's food delivery service can do so conveniently through the IRCTC app by entering their PNR and selecting their preferred station for meal delivery. Swiggy's extensive restaurant network ensures a wide range of options for passengers, promising a delightful culinary experience onboard.
Looking ahead, Swiggy is optimistic about the initiative's success and aims to expand the service to more stations and routes in the future. This collaboration marks a significant step in enhancing the comfort and convenience of train travel for millions of passengers across India.
With Swiggy's commitment to convenience and IRCTC's dedication to passenger satisfaction, ordering meals on trains is set to become a seamless and enjoyable experience, adding vibrancy to the journey for travelers nationwide.
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By Manu Vardhan Kannan
Published on August 18, 2025
Apeejay Surrendra Park Hotels Limited (ASPHL) announced its financial results for Q1 FY26, recording a net profit of Rs 13 crore. Revenue from operations stood at Rs 154 crore, a 14% increase year-on-year, while operating EBITDA grew 16% YoY to Rs 45 crore. The company maintained an industry-leading occupancy of 92%, reaffirming its leadership in the hospitality sector.
ASPHL’s growth is fueled by expansion into Tier 2 and Tier 3 markets. The company recently signed an MoU to acquire and manage four leisure properties in Goa, Manali, Shimla, and Dharamshala, adding 138 rooms under its brand. These steps align with ASPHL’s strategy to broaden its presence in high-potential tourism destinations and double its key count to 5,750 over the next five years.
Flurys, ASPHL’s iconic bakery and confectionery brand, now operates 102 outlets nationwide, reflecting the company’s focus on expanding its market presence while integrating modern amenities with rich cultural heritage.
Commenting on the performance, Vijay Dewan, Managing Director, Apeejay Surrendra Park Hotels, said,
"We have delivered an extraordinary and best-ever Q1, setting a strong momentum for the year ahead. With topline growth of 14% and EBITDA growth of 16%, we recorded India’s highest occupancy of 92% and maintained leadership in RevPAR in the upper-upscale segment. ARR improved by 13% and RevPAR increased by 12%. With nearly 600 new rooms added, including a 41% rise in our asset-light model, and nationwide Flurys rollout, we are poised to scale faster, enhance margins, and deliver exceptional shareholder value."
ASPHL’s strong performance in Q1 FY26 underscores its strategic focus on market expansion, operational excellence, and premium guest experiences.
Published on August 10, 2025
Marriott International, Inc. has declared a quarterly cash dividend of 67 cents per share on its common stock, reaffirming its commitment to delivering shareholder value. The dividend will be paid on September 30, 2025, to shareholders who are on record as of August 21, 2025.
Alongside the dividend announcement, the hospitality giant also revealed an expansion of its share repurchase program. The board of directors has authorized the repurchase of an additional 25 million shares of its Class A common stock. This comes in addition to the approximately 7.4 million shares that were still available under previous authorizations as of July 30, 2025.
Marriott has already bought back 6.4 million shares this year, amounting to $1.7 billion. These moves reflect the company’s continued confidence in its financial stability and long-term performance, aiming to strengthen shareholder value through strategic capital allocation.
Published on August 4, 2025
In what was intended to be a smooth digital transformation, postal services across the Chennai Circle continue to remain disrupted even days after a scheduled upgrade to India Post's new IT 2.0 system. The software transition—part of a broader effort to modernize the nation’s postal network—was implemented on August 2nd and 4th across Chennai North and South divisions. However, officials have now confirmed that technical issues still persist, leaving customers and businesses grappling with delayed or inaccessible services.
Key services such as Speed Post, registered mail, parcel bookings, and money orders have either been significantly slowed or paused altogether in many branches. Despite expectations that systems would normalize post-upgrade, the rollout of the Advanced Postal Technology (APT) system has proven more complex than anticipated.
“We are still working on stabilizing the system. There have been unforeseen glitches post-upgrade, and our teams are actively resolving them,” said a senior postal official who requested anonymity.
The disruption has raised concerns across industries—including the hospitality sector—where timely document dispatch, license renewals, vendor payments, and customer correspondence are crucial to daily operations.
Experts and industry stakeholders are now calling on India Post to introduce alternative operational strategies or backup mechanisms during such large-scale transitions.
“In a digital age where seamless service is non-negotiable, a complete blackout due to a software update is avoidable. A fallback process, whether manual or cloud-based, should be in place to ensure continuity,” said a Chennai-based hospitality consultant.
The hospitality industry relies heavily on postal services for legal documentation, international communication, and procurement logistics. The ongoing delays have caused bottlenecks not just in operations but also in customer experience delivery.
As authorities continue to work toward a resolution, the broader question remains: Should India’s essential public infrastructure be this vulnerable to a single system upgrade? The answer may lie in future-proofing core services with hybrid digital models that include disaster recovery plans and parallel systems.
Hospitalitynews.in will continue to track updates as the situation evolves.
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