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By Nishang Narayan
Published on May 31, 2024
The Four Seasons Resort Mauritius at Anahita has welcomed a new leader, Martin Dell, as its General Manager. Bringing over 21 years of diverse international hospitality experience, Dell is set to enhance the resort's distinguished reputation. Originally from the Czech Republic, Dell began his impressive career path at the renowned Grandhotel Pupp in his home country after completing a bachelor's degree in business and hotel management from the William Blue Hospitality School in Australia.
Dell's career spans several continents, with significant positions in major cities including Sydney, Hong Kong, Singapore, Jordan, Doha, and Maui. He joined Four Seasons at the Regent Singapore, initially as Director of Food and Beverage, and quickly ascended to Hotel Manager by 2014. His journey with Four Seasons took him back to the Czech Republic in 2020, where he became the first Czech General Manager at Four Seasons Hotel Prague.
During his tenure in Singapore, Dell led the Manhattan bar to achieve the #1 spot in Asia’s 50 Best Bars in 2017 and #3 in the World's 50 Best Bars in 2018, a testament to his leadership in the food and beverage sector. His time at Four Seasons Hotel Prague was marked by the retention of its Forbes 5-star status for five consecutive years and exceptional staff and guest satisfaction scores.
As he takes the helm at Four Seasons Resort Mauritius at Anahita, Dell is excited about the new challenges and opportunities. “It’s a privilege to join the vibrant team here in Mauritius. I look forward to bringing my experiences to the table and continuing to elevate the exceptional service standards synonymous with the Four Seasons brand,” said Dell.
The Four Seasons Resort Mauritius at Anahita is celebrated for its luxurious accommodations and world-class service, set against the backdrop of stunning natural beauty. Under Dell’s leadership, the resort is poised to continue its tradition of excellence and innovation in hospitality.
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By Manu Vardhan Kannan
Published on October 3, 2025
ITC Narmada, a luxury collection hotel in Ahmedabad, has announced the appointment of Hemant Kumar Sharma as the property’s new Head of Finance. Sharma, a cost and management accountant with over 16 years of experience, has held leadership positions across India’s largest conglomerates in hospitality, manufacturing, and financial services.
In his new role at ITC Narmada, Sharma will lead the finance function, ensuring robust governance, efficient financial operations, and compliance with regulatory frameworks. He will also oversee financial planning and analysis, with a focus on enhancing value creation and supporting ITC Narmada’s long-term growth strategy in Ahmedabad’s competitive and diverse market.
Previously, Sharma served as Head of Finance at ITC Hotels Limited, managing internal audits, statutory audits, budgeting, forecasting, and monthly financial statements across multiple functions. He has also worked with Oberoi Hotels & Resorts (EIH Limited), where he managed financial planning, corporate reporting, internal controls, and strategic cost management at both property and group levels.
Commenting on his appointment, Sharma said, “I am delighted to join ITC Narmada at such an exciting stage in its journey. The property has set new benchmarks in luxury and sustainable hospitality in Ahmedabad and Gujarat, and I look forward to contributing to its continued success by strengthening financial stewardship, driving operational efficiencies, and supporting its growth vision.”
Sharma holds a CMA qualification from the Institute of Cost Accountants of India (ICMAI), a Master of Commerce from IGNOU, and a Postgraduate Diploma in Business Administration (Finance) from SCDL Pune. His expertise includes SAP implementation, IFRS integration, and the development of internal controls and standard operating procedures, making him well-equipped to guide ITC Narmada’s finance strategy in alignment with the brand’s premium hospitality standards.
By Hariharan U
RateGain Travel Technologies Limited (RateGain) has announced the appointment of Amarpreet Singh as its new Chief Customer Officer.
In this role, Singh will lead RateGain’s global customer organisation, working to enhance the client experience by leveraging AI-driven solutions to transform the customer journey, automate support, reduce churn, and create new growth opportunities. He will also focus on building a tech-augmented delivery model designed to ensure seamless implementation, faster onboarding, comprehensive global support, and continuous value realization across RateGain’s platforms.
Partnering closely with Sales, Product, and Engineering teams, Singh will spearhead initiatives to design smarter processes that deliver quicker results and long-term customer loyalty.
With over two decades of experience, Singh has previously held senior leadership roles at Cvent, WNS, and Gwynniebee, where he led global teams and championed technology-driven success. At Cvent, he managed worldwide support, services, and implementation, achieving significant gains in customer satisfaction (CSAT) and Net Promoter Score (NPS).
Commenting on the appointment, Bhanu Chopra, Founder and Managing Director of RateGain, said, “Amarpreet brings deep operational expertise, a strategic mindset, and a passion for delivering value to customers at scale. His leadership will be instrumental as we continue to strengthen our customer organization and leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide.”
This appointment underscores RateGain’s commitment to customer-centric innovation and its focus on harnessing AI to build stronger, more resilient partnerships in the global travel and hospitality technology ecosystem.
Holiday Inn Gurugram Sector 90 has strengthened its leadership team with the appointment of two seasoned hospitality professionals – Krishan Kumar as Food & Beverage Manager and Shyam Sunder as Front Office Manager.
Krishan Kumar brings over 15 years of experience in Food & Beverage operations, having worked with prestigious hospitality brands including JW Marriott, The Lalit, Four Points by Sheraton, Sarovar Hotels, and the Radisson Group. His expertise spans both Indian and international markets, including Africa. He has played an important role in several pre-opening hotel projects such as JW Marriott Chandigarh, Sheraton Kochi, and Radisson Red Chandigarh Mohali.
A Hotel Management graduate from Mullana University, Ambala, Krishan also holds a Level 2 certification from the Wine & Spirits Education Trust (WSET), London. Known for his focus on service quality, team development, cost management, and guest engagement, he is now set to lead the hotel’s Food & Beverage operations.
Joining him is Shyam Sunder, who brings over a decade of expertise in Front Office operations, guest relations, and team leadership. His career includes roles at JW Marriott Aerocity New Delhi, Radisson Blu (Delhi Airport and Faridabad), Renaissance Ahmedabad, and Vivanta by Taj, New Delhi Dwarka. He was also part of the pre-opening team at Taj Bangalore.
A graduate from IHM, Shyam is recognised for his skills in budget forecasting, loyalty program management, guest satisfaction, and cross-functional coordination. He has successfully led teams across departments including the gym, spa, and business centres, consistently driving operational excellence.
Welcoming them to the leadership team, Mr. Nitinn Sharma, General Manager, Holiday Inn Gurugram Sector 90, said, “We are delighted to welcome Mr. Krishan Kumar and Mr. Shyam Sunder to the leadership team. Krishan’s deep experience in Food & Beverage operations and pre-opening success, combined with Shyam’s exceptional leadership in Front Office and guest services, strengthens our commitment to excellence. Their expertise, professionalism, and passion for hospitality will undoubtedly help us reach new heights as we continue to grow and enhance the guest experience.”
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