Gaurav Chandna Appointed Director of Operations at Grand Hyatt Gurgaon

Gaurav Chandna Appointed Director of Operations at Grand Hyatt Gurgaon

By Author

Published on October 14, 2024

Grand Hyatt Gurgaon is pleased to announce the appointment of Gaurav Chandna as its new director of operations. With over 20 years of experience in leading hotel chains, Chandna brings an impressive track record in luxury hospitality, with a focus on streamlining operations to enhance guest experiences. His new role marks an exciting chapter for the hotel, promising innovative dining experiences and greater community engagement.

Chandna has honed his skills across various departments at Hyatt Regency Delhi, reflecting a strong commitment to excellence and continuous growth in the hospitality industry. In his new position, he plans to leverage his diverse experience to lead operational efficiency and foster team development. His vision extends beyond the hotel, emphasizing sustainable practices and a fresh approach to service.

As the new director of operations, Chandna is set to introduce diverse, seasonally-inspired menus that highlight both local and international flavors, complemented by engaging culinary events and workshops. His commitment to sustainability includes a focus on locally sourced ingredients and waste reduction.

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Chandna is also dedicated to nurturing talent within the hotel, implementing comprehensive training programs to ensure staff excellence. By combining guest-centric service, culinary creativity, and strategic revenue management, he aims to uphold Grand Hyatt Gurgaon’s reputation as a premier dining destination while creating a positive, growth-oriented environment for his team.

In addition to enhancing the guest experience, Chandna is poised to lead a series of exciting initiatives that will showcase Grand Hyatt Gurgaon’s expanding offerings. These include a robust awareness campaign to introduce the hotel to a broader audience, grand opening events for new facilities such as additional rooms, apartments, restaurants, and a spa, as well as strategic promotions of the hotel’s impressive banqueting venue. Through these efforts, he aims to enhance the experience for both leisure and business travelers while solidifying the hotel’s reputation as an unparalleled venue for weddings, conferences, and special events in the region.

Speaking about his appointment, Chandna stated, “Joining the Grand Hyatt Gurgaon is an exciting opportunity. I am eager to leverage my experience to elevate our guest experiences and nurture our team’s potential. My leadership philosophy is rooted in fostering an environment of open communication and mutual respect. By empowering our team to take ownership and celebrate their achievements, we create a culture where innovation thrives, and exceptional service becomes second nature.”

Effective immediately, Gaurav Chandna is well-equipped to lead the hotel’s key departments, ensuring they align with Grand Hyatt Gurgaon’s emphasis on guest satisfaction and seamless operations.


Kashif Masood Takes Charge as General Manager at Davanam Sarovar Portico Suites, Bengaluru

Kashif Masood Takes Charge as General Manager at Davanam Sarovar Portico Suites, Bengaluru

By Nishang Narayan

Published on July 19, 2025

Davanam Sarovar Portico Suites, Bengaluru, has appointed Mr. Kashif Masood as its new General Manager, bringing onboard a seasoned professional with more than two decades of experience in hospitality operations and leadership.

Mr. Masood’s career spans across top hotel brands including Jaypee Hotels, Taj Hotels, ITC Hotels, and Radisson Hotel Group, along with international exposure from his stint in East Africa. A valued member of the Sarovar Group for over six years, he previously led operations at Radisson Blu Outer Ring Road, managed by Sarovar, before stepping into this larger leadership role in Bengaluru.

A graduate of the Institute of Hotel Management & Catering Technology, Mr. Masood is celebrated for his hands-on leadership style, team-building skills, and a strong guest-first philosophy. His core strengths lie in hotel operations and food & beverage management, with a proven track record in aligning teams towards shared goals and elevating guest satisfaction.

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Speaking on his new role, Mr. Masood said,
"Taking on the role of General Manager at Davanam Sarovar Portico Suites is a privilege and a responsibility I value deeply. My focus will be on building a culture of accountability and genuine hospitality, strengthening the hotel’s market presence, and creating long-term value through thoughtful leadership."

As General Manager, he will be responsible for overseeing the hotel’s strategic direction, driving business growth, and ensuring operational excellence across departments. His leadership will also be key in mentoring the internal teams and nurturing relationships with guests and stakeholders alike.

Outside the boardroom, Mr. Masood enjoys traveling, reading, and swimming—interests that reflect his curiosity, focus, and discipline, which also shine through in his professional journey.

HospitalityNews extends its best wishes to Mr. Kashif Masood as he begins this exciting new chapter with Davanam Sarovar Portico Suites.


Kajal Chandan Launches Newzy Room LLP to Give Hospitality a Voice of Its Own

Kajal Chandan Launches Newzy Room LLP to Give Hospitality a Voice of Its Own

By Nishang Narayan

Published on July 18, 2025

The hospitality industry just got its own dedicated voice. Kajal Chandan, a seasoned hospitality professional, has co-founded Newzy Room LLP—a specialized communications studio based in Andheri, Mumbai. With this launch, Kajal aims to bridge the gap between operational know-how and brand storytelling, bringing insider-driven communication strategies to the forefront.

Kajal brings with her over 15 years of experience, having worked with renowned hospitality brands such as IHCL’s Ginger Hotels, Mira Hospitality, Pride Hotels & Resorts, Lords Hotels, Sayaji Hotels, and Kamats Legacy. Her deep-rooted industry understanding positions Newzy Room to offer finely-tuned strategies that resonate with both media and guests.

Newzy Room will offer a bouquet of services including traditional PR (print & digital), influencer engagement, FAM trips, advertorials, industry awards, celebrity interactions, and creative brand storytelling—crafted specifically for the hospitality ecosystem.

"We are dedicated to hospitality—because that's where we come from, and that's what we understand best," shares Kajal. "Our aim is to give the hospitality industry the kind of focused visibility and voice it truly deserves."

At a time when meaningful narratives and brand identity are key to differentiation, Newzy Room arrives with the right mix of media insight and sector expertise—ready to redefine how hotels and hospitality brands communicate their stories.


Kajal Chandan Launches Newzy Room LLP to Give Hospitality a Voice of Its Own

Kajal Chandan Launches Newzy Room LLP to Give Hospitality a Voice of Its Own

By Nishang Narayan

Published on July 18, 2025

The hospitality industry just got its own dedicated voice. Kajal Chandan, a seasoned hospitality professional, has co-founded Newzy Room LLP, a specialized communications studio based in Andheri, Mumbai. With this launch, Kajal aims to bridge the gap between operational know-how and brand storytelling, bringing insider-driven communication strategies to the forefront.

Kajal brings with her over 15 years of experience, having worked with renowned hospitality brands such as IHCL’s Ginger Hotels, Mira Hospitality, Pride Hotels & Resorts, Lords Hotels, Sayaji Hotels, and Kamats Legacy. Her deep-rooted industry understanding positions Newzy Room to offer finely-tuned strategies that resonate with both media and guests.

Newzy Room will offer a bouquet of services including traditional PR (print & digital), influencer engagement, FAM trips, advertorials, industry awards, celebrity interactions, and creative brand storytelling—crafted specifically for the hospitality ecosystem.

"We are dedicated to hospitality—because that's where we come from, and that's what we understand best," shares Kajal. "Our aim is to give the hospitality industry the kind of focused visibility and voice it truly deserves."

At a time when meaningful narratives and brand identity are key to differentiation, Newzy Room arrives with the right mix of media insight and sector expertise, ready to redefine how hotels and hospitality brands communicate their stories.

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