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By Nishang Narayan
Published on September 15, 2024
The Goods and Services Tax (GST) was introduced to unify India's tax system, but its complexity has posed significant challenges for the hospitality industry. Hoteliers across the country are grappling with a maze of multiple GST rates, leading to confusion for both businesses and customers.
Currently, hotels and restaurants face different GST rates: 5% for non-AC restaurants, 18% for those with air conditioning or liquor licenses, and up to 18% for hotels with room rates above ₹7,500. These disparities have created confusion, compliance burdens, and a negative impact on customer experiences.
Humor Highlights GST Confusion in Coimbatore
A recent discussion in Coimbatore brought these challenges to the forefront when Srinivasan, President of the Tamil Nadu Hotel Owners Association, humorously described the GST woes to Union Finance Minister Nirmala Sitharaman. He pointed out the absurdity of different GST rates: "There is no GST on a pan, but 18% on cream. Customers joke they’ll buy the ingredients separately and make dishes themselves!” He called for a uniform GST rate to simplify the process. Srinivasan also shared an amusing anecdote about MLA Vanathi Srinivasan, a regular customer at his restaurant, highlighting the confusion caused by multiple GST rates on a single bill. “She eats jalebi with 5% GST, then orders spicy coffee with 12% GST. It’s a daily struggle for us,” he remarked, drawing laughter from the crowd.
A recent discussion in Coimbatore brought these challenges to the forefront when Srinivasan, President of the Tamil Nadu Hotel Owners Association, humorously described the GST woes to Union Finance Minister Nirmala Sitharaman. He pointed out the absurdity of different GST rates: "There is no GST on a pan, but 18% on cream. Customers joke they’ll buy the ingredients separately and make dishes themselves!” He called for a uniform GST rate to simplify the process.
Srinivasan also shared an amusing anecdote about MLA Vanathi Srinivasan, a regular customer at his restaurant, highlighting the confusion caused by multiple GST rates on a single bill. “She eats jalebi with 5% GST, then orders spicy coffee with 12% GST. It’s a daily struggle for us,” he remarked, drawing laughter from the crowd.
A Call for Simplification
The humorous tone underscored a serious plea for a simplified GST regime. Srinivasan urged the government to adopt a single GST rate across all services to reduce the administrative burden on businesses and enhance transparency for customers.
He also noted the complications created by platforms like MakeMyTrip, which dictate room rates and affect the GST charged year-round. “We charge 18% GST on a ₹7,500 room rate all year, even if it’s only applicable for special events once a year,” he added, calling for a reassessment of these policies.
Impact on Customers and the Industry
The complex GST structure impacts both customers and businesses. Customers face inconsistent pricing and unexpected costs, while businesses must manage increased administrative duties and compliance costs, diverting resources from their core mission of providing excellent hospitality.
The Need for GST Reform
The hospitality sector's demand is clear: a simplified GST rate across all services. This change could ease compliance burdens, reduce costs, and improve experiences for customers. As stakeholders continue to voice their concerns, the government’s response will be critical in shaping a fairer, more transparent GST system that benefits everyone.
Hotel owners and customers alike hope for swift reforms that will address these challenges and support the growth of the hospitality industry in India.
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By Hariharan U
Published on March 11, 2026
India is facing a severe shortage of liquefied petroleum gas (LPG) following the closure of the Strait of Hormuz by Iran amid escalating tensions in West Asia. The strait is the conduit for nearly 90% of India's LPG imports and 30% of its natural gas requirements, making the conflict's ripple effects acutely felt across the country's hospitality, industrial, and household sectors.
Government Response
The Ministry of Petroleum and Natural Gas invoked the Essential Commodities Act on March 6, directing refineries to maximise LPG output and prioritising supply to domestic households. The LPG refill booking cycle was extended from 21 to 25 days. The following day, prices were revised upward non-subsidised domestic cylinders rose by ₹60, and commercial 19 kg cylinders by ₹114.5, the first such hike since April last year. A three-member committee of Oil Marketing Company executives has been constituted to review supply shortfalls for the commercial sector, including hotels and restaurants.
Hospitality Sector Under Pressure
The crisis has hit the restaurant and hotel industry hardest. Major associations including NRAI, AHAR, and regional bodies from Bengaluru, Chennai, Odisha, and Punjab have warned of widespread closures. In Mumbai, around 20% of hotels and restaurants have already shut, with associations predicting the figure could reach 50% within days. In Bengaluru, many small eateries restricted their menus to tea and coffee after commercial cylinder refills halted from March 7. Restaurateur Zorawar Kalra warned that a single day's supply disruption costs the industry and the broader economy between ₹1,200–1,300 crore, noting that 75% of the ₹6.6-lakh-crore restaurant ecosystem depends on LPG.
States Take Action
Several state governments have responded with their own measures. Gujarat has imposed a 50% cut in gas supply to industries, with a 40% reduction for fertiliser and milk processing units. Madhya Pradesh formed a three-member monitoring committee, while Kerala convened a meeting with oil company representatives and deployed district-level inspection squads to curb hoarding. Karnataka Chief Minister Siddaramaiah and Tamil Nadu Chief Minister M.K. Stalin have both written to the Centre urging immediate relief. Andhra Pradesh, whose Visakhapatnam port houses a major LPG cavern with a 60,000 metric tonne capacity, has reassured residents of adequate stocks while acknowledging a vessel delay due to Strait disruptions.
Wider Impact
Beyond restaurants, the shortage is straining paying guest accommodations in Hyderabad's IT corridors, textile processing factories in Coimbatore, and CNG-dependent autorickshaws in Kolkata. In Delhi-NCR, smaller outlets are resorting to black market cylinders, with prices surging from ₹1,200 to ₹1,400–1,500 in a single day. Panic buying and long queues at distribution centres have been reported across Bihar, Uttar Pradesh, Jharkhand, Rajasthan, and Chhattisgarh. The wedding season has compounded anxiety in Punjab and Rajasthan, where hoteliers fear significant revenue losses during one of the busiest periods of the year.
The situation remains fluid, with the government urging calm while multiple states and industry bodies push for a coordinated national response to restore supply and prevent prolonged economic disruption.
Published on January 15, 2026
India’s hospitality sector has staged a steady and confident comeback after the pandemic, powered by record domestic travel, improving occupancies, and hotel development expanding beyond metros. As a sector that contributes meaningfully to GDP, employment, and foreign exchange earnings, hospitality today sits at the intersection of tourism growth and economic expansion. Yet, despite its scale and impact, policy recognition and structural support continue to trail its contribution.
This backdrop explains why the industry approaches Union Budget 2026 with cautious optimism. Rather than reiterating the long-standing demand for industry status alone, hospitality stakeholders are increasingly seeking meaningful policy recognition that delivers measurable outcomes on the ground.
In practical terms, policy recognition is less about labels and more about access and parity. The sector continues to face high borrowing costs, shorter loan tenures, and inconsistent land-use and utility policies across states. These challenges directly affect long-term project viability, particularly for independent hotel owners and developers operating in Tier 2 and Tier 3 destinations, where growth momentum is strongest.
Echoing these concerns, Hotel Association of India (HAI) President K B Kachru has underlined that the hotel sector deserves due recognition for its contribution to GDP, job creation, and foreign exchange earnings. He has urged policymakers to prioritise sector-specific reforms that can drive sustainable growth and resilience, highlighting infrastructure status-linked benefits as a key intervention.
Budget 2026 arrives at a crucial inflection point. The recovery phase has largely stabilised, infrastructure-led growth is accelerating, and smaller cities are emerging as the next engines of hospitality expansion. This creates an opportunity for policy to convert rising travel demand into long-term investment rather than short-term capacity addition.
Employment and skilling remain areas where hospitality aligns closely with national priorities. As one of India’s largest job creators, the sector absorbs youth, women, and semi-skilled workers at scale. Budgetary support for skilling programmes, apprenticeships, and training infrastructure could strengthen workforce readiness while reinforcing hospitality’s role as both a social and economic enabler.
Equally important are ease-of-doing-business reforms. Digitised approvals, simplified licensing processes, and movement towards single-window clearances could significantly improve investor confidence by reducing delays and regulatory friction. These administrative changes often deliver deeper and more durable benefits than direct fiscal incentives, particularly for mid-scale and budget hotels that form the backbone of domestic tourism in emerging markets.
While expectations around full infrastructure status and GST rationalisation remain measured, a phased and clearly articulated policy direction in Budget 2026 could move hospitality closer to an “Industry Status Plus” framework. Such an approach would shift the sector from symbolic recognition to operational relevance, enabling growth one pragmatic step at a time.
Published on November 12, 2025
The recent security incident near the Red Fort has cast a temporary shadow over Delhi’s vibrant tourism and hospitality landscape. While an immediate dip in traveler confidence and hotel bookings is likely, the long-term impact will depend on the government’s ability to reassure the public and maintain consistent safety measures.
Authorities acted promptly following the blast, tightening security across key zones including hotels, airports, metro stations, and tourist hotspots. These visible measures aim to restore public confidence and send a clear message that visitor safety remains a top priority.
In the short term, both international and domestic tourist arrivals may see a decline. Foreign advisories and safety concerns could lead to cancellations or deferred travel plans, especially among international visitors. Travel sentiment typically stabilises once official investigations progress and security visibility increases.
India’s hospitality sector has repeatedly demonstrated resilience from recovering after the pandemic to navigating regional disruptions. Many hotel groups are expected to collaborate with tourism boards and government bodies to reassure travellers, enhance safety communication, and offer flexible booking options to maintain occupancy.
Hotels in central areas such as Paharganj, Daryaganj, Connaught Place, and near the Red Fort are likely to feel the initial impact more sharply, with cancellations and slower bookings. Some business and MICE travellers may temporarily choose nearby cities like Gurugram and Noida, which are perceived as less affected.
Luxury chains, backed by established brand trust and corporate clients, are expected to weather the slowdown better than smaller or budget hotels that rely heavily on walk-in leisure guests. To stay resilient, many hotels are likely to introduce flexible rates, enhanced security checks, and clear guest communication to reinforce trust.
A transparent investigation process, frequent public updates, and proactive safety communication will be key to rebuilding trust. Political assurance and visible enforcement efforts play a vital role in signalling stability to residents and international partners alike.
The incident poses a short-term setback for Delhi’s tourism and hotel sectors, particularly as it coincides with the peak season from October to April. However, industry experts remain confident that the disruption will be temporary. With swift government action, consistent messaging, and the industry’s strong recovery framework, Delhi is expected to regain its footing as a safe and thriving destination for both leisure and business travellers.
Image Courtesy: Reuters
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