ITC Windsor Bengaluru Welcomes Sabrina Dey as New General Manager

ITC Windsor Bengaluru Welcomes Sabrina Dey as New General Manager

By Nithyakala Neelakandan

Published on July 3, 2024

ITC Hotels has proudly appointed Sabrina Dey as the new General Manager of the iconic ITC Windsor, a Luxury Collection Hotel in Bengaluru. This marks a significant milestone in Sabrina’s distinguished career, which spans nearly two decades in the hospitality industry.

Sabrina Dey's career began with Oberoi Hotels after graduating from the Oberoi Centre of Learning and Development (OCLD) in 2008. She excelled in various Food and Beverage roles across multiple renowned properties including The Oberoi Mumbai, Trident Nariman Point, The Oberoi Amarvilas, and The Oberoi Grand Kolkata, where she served as the Executive Assistant Manager of F&B. Her transition to general management roles saw her as the Director of Operations at JW Marriott Kolkata and later as the Hotel Manager at JW Marriott Bengaluru Prestige Golfshire Resort and Spa.

In her new role at ITC Windsor, Sabrina will oversee a wide range of responsibilities, including strategic planning, optimizing operational and financial performance, and upholding the exceptional guest service standards synonymous with the ITC Hotels brand. Her strategic expertise is expected to drive business growth, ensure adherence to quality, safety, environmental, and health protocols, and enhance customer experiences.

ITC Hotels are renowned for their culinary excellence, offering a blend of local and global flavors through authentic and signature dining experiences. Sabrina’s extensive experience in Food and Beverage will further enrich ITC Windsor’s culinary offerings. Additionally, her leadership will be instrumental in promoting ITC’s commitment to Responsible Luxury. Under her guidance, ITC Windsor will continue to lead as the first LEED Zero Carbon certified hotel, focusing on creating environmentally conscious guest experiences.

Sabrina Dey has been recognized with numerous industry accolades, including the BW Hotel Manager (East Zone), BW Hotelier F&B Manager (East Zone), and the FLO GR8 Award for Bravery for her actions during the 26/11 terror attack on The Oberoi Mumbai. These honors reflect her dedication, leadership, and resilience in the hospitality industry.

Sabrina Dey’s appointment as General Manager marks a new chapter for ITC Windsor Bengaluru. Her extensive experience, strategic vision, and commitment to excellence and sustainability are set to further elevate the hotel’s prestigious standing. Guests can look forward to enhanced luxury experiences under her capable leadership.


Kochi Marriott Hotel Appoints Yogendra Indulkar as Director of Operations

Kochi Marriott Hotel Appoints Yogendra Indulkar as Director of Operations

By Hariharan U

Published on January 13, 2026

Kochi Marriott Hotel has announced the appointment of Yogendra Indulkar as its new Director of Operations, reinforcing the hotel’s leadership team with seasoned operational expertise and a strong guest-centric approach.

With over 20 years of experience in hotel operations, Yogendra brings a well-rounded understanding of luxury and upper-upscale hospitality. His career spans senior leadership roles across renowned brands including Marriott International, Hyatt Hotels, The Leela Palaces, Hotels and Resorts, and Ecotel Hotels, where he has managed large inventory hotels and complex, multi-outlet operations.

Known for delivering consistent operational and financial performance, Yogendra combines commercial acumen with a hands-on leadership style. A graduate in Hospitality Management and Catering Operations, he is recognised for his collaborative approach, strong interpersonal skills, and focus on continuous improvement across teams and processes.

Commenting on his appointment, Yogendra Indulkar said, “I am delighted to join Kochi Marriott Hotel as Director of Operations and look forward to working with the team to strengthen operational excellence and deliver consistently elevated guest experiences.”

Welcoming him to the leadership team, Sachin Malhotra, General Manager, Kochi Marriott Hotel, stated, “Yogendra’s operational depth, financial discipline, and people-focused leadership will play a key role in strengthening our performance and market position.”

In his new role, Yogendra Indulkar will lead hotel operations with a focus on efficiency, service quality, and team engagement, further reinforcing Kochi Marriott Hotel’s commitment to exceptional hospitality for both business and leisure travellers.


Courtyard by Marriott Tirupati Appoints Samata Chand as Hotel Manager

Courtyard by Marriott Tirupati Appoints Samata Chand as Hotel Manager

By Hariharan U

Published on January 12, 2026

Courtyard by Marriott Tirupati has announced the appointment of Samata Danday Chand as its Hotel Manager, bringing on board an experienced hospitality leader as the property gears up for its much-anticipated opening. The hotel is yet to open and is expected to welcome guests by April.

With over 20 years of experience in the hospitality industry, Samata brings deep operational knowledge and a strong focus on guest satisfaction. Her leadership approach is rooted in service excellence, team empowerment, and building high-performance cultures that deliver consistent results.

She began her career with IHCL – Taj Group of Hotels, where she spent nearly a decade as Executive Housekeeper. During this phase, she successfully led several pre-opening projects and renovation initiatives, gaining strong exposure to large-scale hotel operations. She later moved into Learning & Development roles, contributing to the strengthening of talent development and training frameworks.

Samata’s career progression saw her take on senior operational roles, including Operations Manager and Director of Rooms, where she oversaw end-to-end hotel operations and played a key role in driving efficiency and service standards across departments.

Most recently, she was associated with JW Marriott Bengaluru Golfshire as Executive Assistant Manager – Rooms. In this role, she was instrumental in enhancing luxury guest experiences while maintaining operational excellence in a highly competitive environment.

Outside of her professional role, Samata is a keen traveller, an avid long-distance driver, and a dedicated yoga practitioner. She will be accompanied by her husband Kartik and their children, Akshat and Samaira, as she takes on this new assignment.

Her appointment comes at a crucial phase for Courtyard by Marriott Tirupati, as the hotel prepares for its opening and sets the foundation for strong operational performance under experienced leadership.


Grand Hyatt Mumbai Appoints Namrata Sharma as Area Director of Human Resources

Grand Hyatt Mumbai Appoints Namrata Sharma as Area Director of Human Resources

By Manu Vardhan Kannan

Published on January 12, 2026

Grand Hyatt Mumbai has announced the appointment of Namrata Sharma as Area Director of Human Resources. In her new role, Sharma will oversee the people and culture strategy for Grand Hyatt Mumbai and designated Hyatt hotels across the region, reinforcing the brand’s commitment to nurturing talent, leadership excellence, and a people-first workplace culture.

Sharma brings with her over 20 years of extensive experience across luxury hospitality and corporate organizations, with a strong focus on people strategy, leadership development, organizational culture, and HR excellence. Her professional journey spans leading hospitality brands including The Leela, Marriott, Westin, Taj Hotels, and Green Park Hotels & Resorts, along with early-career experience in the corporate sector with 24/7 Customer and Wipro.

Throughout her career in hospitality, Sharma has played a pivotal role in building high-performing teams, strengthening talent pipelines, and fostering inclusive and people-centric work environments. Her expertise in aligning business goals with human capital strategies has consistently contributed to organisational growth and service excellence.

As Area Director of Human Resources, Sharma will be responsible for talent acquisition and development, succession planning, employee engagement, performance management, and strengthening HR governance frameworks. She will also champion Hyatt’s values and service culture, ensuring consistent people practices and meaningful employee experiences across all teams.

Reflecting on her appointment, Sharma said she strongly believes that people are at the heart of every great organisation. She emphasised that leading with integrity, empathy, and purpose enables teams to thrive, innovate, and deliver exceptional guest experiences. She added that she looks forward to building on Grand Hyatt Mumbai’s legacy of excellence, world-class hospitality, and innovation, while nurturing a culture that continues to set benchmarks for guest experiences in the city and beyond.

With this appointment, Grand Hyatt Mumbai further strengthens its leadership team, reinforcing its focus on people development as a key driver of service excellence and long-term success.

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