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By Shreenidhi Jagannathan
Published on January 6, 2025
In the ever-evolving world of travel, the rise of short-term rental platforms like Airbnb has reshaped the hospitality landscape. These platforms have tapped into the aspirations of modern travelers seeking authentic, flexible, and often cost-effective accommodations. As they grow in popularity, traditional hotels face an imperative: adapt or risk irrelevance. The challenge is not merely about survival but about reimagining what hotels can offer in this competitive environment.
While the allure of short-term rentals lies in their promise of living like a local, traditional hotels possess inherent strengths that, when harnessed creatively, can redefine the guest experience. The key lies not in mimicking the short-term rental model but in amplifying what makes hotels unique and indispensable.
At the heart of the hospitality industry is the art of service—a human connection that no algorithm can replicate. Hotels have long been sanctuaries of comfort, offering guests not just a place to sleep but a curated experience designed to anticipate their needs. From a warm welcome at check-in to bespoke concierge services, the potential for personalization is boundless.
Imagine a hotel stay where technology works seamlessly to enhance—not replace—human interaction. Pre-arrival communication could gather insights about a guest’s preferences, enabling hoteliers to craft tailored experiences. A guest might arrive to find their favorite coffee blend waiting in the room or discover a list of local recommendations that align with their interests. These seemingly small touches can create an emotional resonance, transforming a stay into a cherished memory.
One of the primary reasons travelers gravitate toward short-term rentals is their connection to local culture. Hotels, too, can champion this cause by embedding themselves in the fabric of their communities. Collaborating with local artisans, hosting pop-up markets, or offering neighborhood tours led by in-house guides are just a few ways hotels can deliver an authentic slice of the locale.
The design of hotel spaces can also play a role. Moving away from cookie-cutter aesthetics to interiors that reflect local heritage and craftsmanship can make a hotel feel less like a global chain and more like an extension of the destination. By positioning themselves as gateways to cultural immersion, hotels can offer guests an experience that feels both personal and profound.
Short-term rentals thrive on flexibility, giving travelers the freedom to customize their stays. Hotels, traditionally bound by more rigid structures, must embrace this ethos without compromising their operational efficiency. Offering extended check-in and check-out hours, customizable room layouts, and even co-working spaces for the growing number of digital nomads can position hotels as adaptive and modern.
Moreover, loyalty programs can evolve to reward not just frequent stays but diverse interactions with the brand—whether it’s dining at the hotel restaurant, attending a wellness retreat, or engaging with the hotel’s social media community.
As a passionate observer of the hospitality industry, I believe this is not merely a challenge but a golden opportunity. Short-term rentals have disrupted the industry, yes, but they have also illuminated what travelers value most. Hotels, with their established infrastructure and wealth of expertise, are uniquely positioned to not just meet these expectations but exceed them.
The future of hospitality will be defined by those who embrace innovation while staying true to the essence of their craft. A world-class hotel is more than just a room; it is a stage for unforgettable moments, a haven of trust and safety, and a beacon of excellence in service. By doubling down on these qualities, hotels can carve out a distinct space that no algorithm-driven platform can replicate.
The race is not to the swift but to the creative, the adaptable, and the visionary. The question is not whether hotels can compete with short-term rentals but how they will evolve to lead the industry once again. It is a challenge worth embracing—for the sake of the industry, its professionals, and, most importantly, its guests.
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By Manu Vardhan Kannan
Published on November 13, 2026
The Food Safety and Standards Authority of India (FSSAI) has introduced a new labelling requirement for milk and milk products across the country. From July 1, 2028, all milk products, including composite milk products, will have to carry a standardised blue-and-white droplet logo to make them easier for consumers to identify.
The new logo features a white droplet against a blue square background. It will serve as a common identification mark across milk and milk product packaging, helping consumers recognise these products more easily while shopping.
According to FSSAI officials, the logo aims to help consumers quickly identify products belonging to this category at the point of purchase. It is also expected to improve awareness of the regulatory identity of milk and milk products, make relevant information on product labels easier to recognise and bring greater consistency to labelling practices.
The requirement has been introduced through the Food Safety and Standards (Labelling and Display) Second Amendment Regulations, 2026, which were published in the Gazette on November 9, 2026. The amendment updates the existing Food Safety and Standards (Labelling and Display) Regulations, 2020, and will come into effect from July 1, 2028.
With this change, milk and milk product manufacturers will need to include the prescribed logo on their packaging within the given timeline. The move is aimed at creating a uniform identification system for dairy products and making product information clearer for consumers across the country.
By Hariharan U
A souvenir picked up during an overseas holiday is often meant to bring home a little piece of the destination. It could be an exotic plant from a Bangkok nursery, a regional food speciality, a decorative seashell or a handcrafted item made from natural materials. However, what appears to be an ordinary holiday purchase could become a customs issue when the traveller arrives in India.
The issue came into focus after Kolkata Customs intercepted a passenger arriving from Bangkok on October 24, 2026, and seized 220 live plants weighing approximately 17 kg. The consignment, comprising 150 guava plants, 20 jamun plants and 50 Caladium plants, was reportedly carried in a trolley bag without the mandatory import permit and phytosanitary certificate. Following examination, the Plant Quarantine Authority ordered the consignment to be deported or destroyed in accordance with the applicable regulations.
The incident raises an important question for international travellers: just because an item can be purchased legally in another country, does it mean it can be brought into India?
Plants, seeds, saplings, bulbs, cuttings and other plant materials are among the items that can attract scrutiny at Indian airports. Under the Plant Quarantine (Regulation of Import into India) Order, 2003, the import of regulated plant materials is subject to prescribed conditions. Depending on the product and its origin, travellers may require an import permit, a phytosanitary certificate and inspection by the competent authority.
Food products also deserve attention. Fresh fruits and vegetables, meat, dairy products and other animal-origin materials may be subject to separate import and quarantine requirements. However, not every packaged food product is prohibited, and admissibility depends on the nature, origin and applicable regulations.
Wildlife-derived souvenirs present another concern. Items made from ivory, protected animal parts, certain corals or products derived from endangered species may fall under India's wildlife protection laws and international trade restrictions. The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) regulates international trade in listed animal and plant species, including their parts and derivatives. Purchasing such an item from a commercial shop overseas does not automatically make its import legal.
The issue extends beyond individual travellers. Hotels, resorts, restaurants, travel operators and destination retailers are also connected to the movement of goods across international borders.
Luxury resorts, for instance, may use imported ornamental plants and specialised landscaping materials to create distinctive guest experiences. Restaurants depend on imported speciality ingredients, while hotels increasingly cater to international guests with specific food preferences and requests.
These activities require responsible sourcing and compliance with applicable import regulations. Tour operators and travel companies can also play a role by informing guests about restrictions on souvenirs, food products and natural materials before they return home.
For hospitality businesses, awareness of these requirements is particularly relevant when arranging international deliveries, sourcing imported products or assisting guests with special requests. A seemingly minor oversight in procurement or transportation can have regulatory and operational consequences.
India's Customs Baggage Rules, 2026, which came into effect on February 2, 2026, provide the framework for passenger baggage allowances and declarations. Eligible arriving passengers, including Indian residents and tourists of Indian origin, have a general duty-free allowance of up to ₹75,000 when arriving through modes other than land, subject to the prescribed conditions and exclusions. The allowance for foreign tourists is ₹25,000.
However, the duty-free allowance should not be confused with permission to import restricted or prohibited goods. Items such as plants, wildlife products and other regulated materials remain subject to their respective laws, regardless of their purchase value.
Passengers arriving in India can choose between two customs clearance channels. The Green Channel is intended for those without dutiable or prohibited/restricted goods, while the Red Channel is for passengers carrying goods requiring declaration. Travellers carrying dutiable or restricted items must follow the applicable declaration and clearance procedures. Using the Green Channel despite carrying such goods can result in confiscation, penalties or prosecution, depending on the circumstances.
International travellers should verify the admissibility of their purchases before leaving the destination country rather than waiting until they reach an Indian airport. This is particularly important for live plants, seeds, fresh produce, animal-origin products, wildlife-derived souvenirs and other natural materials.
Passengers should retain purchase receipts, product descriptions and relevant certificates or permits wherever applicable. When the status of an item is unclear, checking with Indian Customs or the relevant Plant Quarantine or wildlife authority is a safer approach than assuming that personal use or gift-giving provides an exemption.
The Kolkata seizure is a reminder that international travel comes with responsibilities that extend beyond immigration formalities and baggage allowances. As travel becomes more accessible and travellers increasingly seek distinctive local products and experiences, understanding what can legally cross borders becomes equally important.
A souvenir is meant to preserve a memory of a journey, not create an unexpected problem at the airport. Sometimes, the most responsible travel decision is knowing what to leave behind.
India's aviation sector is facing fresh challenges as airlines have reduced their scheduled flights by around 6% during October and November compared to the same period last year. The decline comes during the busy Diwali travel season, as rising operating costs, expensive airfares and operational difficulties put pressure on airlines. According to aviation analytics firm Cirium, this is the first year-on-year capacity decline since 2020, when airlines cut nearly 45% of their services following the collapse in travel demand during the pandemic.
Several factors have contributed to the reduction in flight schedules. Rising aviation turbine fuel (ATF) prices remain one of the biggest concerns for airlines, as fuel accounts for a major share of their operating expenses. IndiGo's fuel bill reportedly increased by 67% during the relevant quarter. At the same time, the weakening rupee has added to expenses linked to aircraft leases, maintenance, spare parts and fuel, most of which are paid for in US dollars.
Airspace restrictions around West Asia have also affected flight operations. Some international flights are now taking longer routes to avoid restricted areas, increasing fuel consumption, flying hours and crew duty time. In certain cases, airlines have also had to arrange technical stops, adding further costs to their operations.
Passenger demand has also shown signs of slowing down. Domestic air passenger traffic fell 6.5% year-on-year in September, recording 118.2 lakh passengers compared to 126.4 lakh during the same month last year. With fewer passengers willing to pay higher ticket prices, airlines are reviewing their schedules and reducing flight frequencies on routes where passenger numbers and earnings do not justify continued operations.
Airfares have become another concern during the festive travel period. On some routes, one-way ticket prices reportedly reached levels comparable to the cost of a full round trip during the previous year. Higher fares are not just a result of rising operating expenses but are also affecting passenger demand. As ticket prices increase, budget-conscious travellers may postpone their plans, choose trains or buses, or cancel their trips altogether. This further affects seat occupancy and makes it difficult for airlines to operate flights profitably.
Technical and operational difficulties have added to the situation. In September, technical issues accounted for 37.8% of scheduled domestic flight cancellations, followed by operational reasons at 31.2%. The overall industry cancellation rate stood at 1.15%. Aircraft availability, engine maintenance and shortages of spare parts have also affected airline operations, while longer flight routes have made crew scheduling and aircraft planning more challenging.
The impact has varied across airlines. IndiGo recorded 91.1% on-time performance across 10 major airports in September, followed by Akasa Air at 90.8%. However, SpiceJet reported a cancellation rate of 20.29%, while its on-time performance stood at 16.6%.
To manage these challenges, airlines need to focus on controlling operating expenses, improving aircraft maintenance, securing spare parts and planning flight schedules more effectively. Better fare options, advance-booking offers and clearer ticket pricing can also help passengers plan their journeys without facing unexpected costs. Timely cancellation updates, easier refunds and rebooking facilities are equally important in improving the overall travel experience.
The Directorate General of Civil Aviation (DGCA) is already monitoring domestic airfares, particularly on busy routes and sectors with limited travel alternatives. The regulator has also asked airlines to bring fares down to reasonable levels on 10 routes following concerns over high ticket prices.
India's aviation sector now faces the challenge of balancing operating costs with passenger expectations. Rather than focusing only on increasing the number of flights, airlines need to ensure that services remain reliable, affordable and capable of handling growing travel demand. The recent reduction in schedules highlights how rising costs, airspace restrictions and technical difficulties can affect both airlines and passengers in a market that continues to hold strong growth potential.
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