Serving Success: ITC's Cloud Kitchen Sets a New Culinary Standard

Serving Success: ITC's Cloud Kitchen Sets a New Culinary Standard

By Author

Published on January 3, 2024

ITC, a name synonymous with diverse business ventures, is set to elevate its presence in the food-tech industry by expanding its cloud kitchen business. This innovative move comes as the conglomerate identifies food-tech as a key growth vector. Currently operating in Bengaluru and Chennai, ITC's cloud kitchens have become a preferred choice for North Indian daily and gourmet cuisines, as well as bakery products.

The company's foray into the cloud kitchen landscape is marked by three distinct brands: ITC Aashirvaad Soul Creations for daily comfort food, ITC Master Chef Creations for gourmet delights, and ITC Sunfeast Baked Creations for bakery treats. With 19 cloud kitchens in Bengaluru and four in Chennai, ITC has already achieved the milestone of breaking even in these locations.

Hemant Malik, Executive Director at ITC, shares insights into the success of the venture, citing a winning formula that includes established brands, cuisine expertise from ITC Hotels' chefs, and the backing of the packaged foods business. "The tech-learning needed for the business comes from our focus on digitalization," adds Malik.

The business model involves the establishment of a central kitchen and satellite kitchens in cities where ITC operates. This strategic layout aligns with the preferences of food delivery giants like Swiggy and Zomato, who prefer kitchens every 2.5-3 km. ITC aims to replicate its success in Bengaluru by becoming a market leader in the premium space in other cities.

"We are already the market leader in Bengaluru in the premium space within two years of operation and will now scale up in other cities," says Malik. The cloud kitchen central kitchen in Bengaluru has the capability to service both Chennai and Hyderabad, showcasing ITC's commitment to operational efficiency.

Going beyond its current offerings, ITC plans to diversify its cloud kitchen menu by evaluating the addition of breakfast and oriental cuisines. Malik emphasises the company's strategy to introduce new cuisines and meals alongside expanding its presence in metro cities.

Noteworthy is the fact that ITC's cloud kitchens boast an average order value of Rs 900, double that of the industry average. The key differentiators from ITC Hotels' kitchens include a 5% Goods and Services Tax (GST) compared to 18% for hotel restaurants, and a focus on quick service.

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In an investor presentation, ITC highlighted the institutional synergies between its cloud kitchen business and other segments, such as packaging solutions, digital-first approaches, and culinary expertise. With over one million orders already delivered, ITC aims to capitalise on the 10% market share occupied by cloud kitchens in the food delivery platform landscape.

However, the presentation also acknowledged challenges, particularly the scalability issues associated with North Indian cuisine due to its dependency on chef skills and the lack of standardisation. Nevertheless, ITC's strategic approach and commitment to innovation position it as a formidable player in the evolving landscape of the food-tech industry.


Experience a Carnival-Themed Brunch at The Square, Novotel Mumbai Juhu Beach

Experience a Carnival-Themed Brunch at The Square, Novotel Mumbai Juhu Beach

By Manu Vardhan Kannan

Published on February 22, 2025

A Vibrant Carnival-Themed Brunch by the Beach

Every weekend, The Square at Novotel Mumbai Juhu Beach transforms into a lively carnival-inspired destination, offering an exciting and festive ambiance. Set against the picturesque Juhu Beach, the venue is decorated with vibrant colors, balloons, and cheerful props, creating a joyful experience for all guests.

An Elaborate Buffet with Live Food Counters

Guests can enjoy a lavish buffet featuring a mix of regional and international cuisines, multiple live food stations, a dessert counter, and unlimited beverages. The brunch also includes access to the swimming pool and a dedicated kids’ zone, ensuring fun for all age groups.

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Delectable Indian & International Delicacies

The diverse menu includes:

  • Indian Favorites: Pani Puri, Chole Tikki, Dum Biryani, Pulao, Pav Bhaji, and more

  • International Cuisine: Italian, Middle Eastern, and continental dishes

  • Live Counters:

    • Chaat Counter: Pani Puri, Dahi Puri

    • Tandoori Grill: A selection of grilled meats and vegetables

    • Pasta Counter: Custom-made pasta with preferred sauces and toppings

    • Indian Street Food: Vada Pav, Dosas, and more

  • Dietary Options: Vegan, gluten-free, and health-conscious dishes

A Sweet Carnival Treat

The dessert section features:

  • Indian classics like Gulab Jamun, Jalebi, Rasgulla, Kheer, and Carrot Halwa

  • Fusion sweets inspired by carnival-style treats

Unlimited Beverages for All Tastes

  • Alcoholic Options: Cocktails, mocktails, wine, and beer

  • Non-Alcoholic Beverages: Fresh juices, smoothies, iced teas, and signature mocktails

The Perfect Weekend Getaway

With a fun-filled atmosphere, delicious food, unlimited drinks, and live entertainment, this Carnival-Themed Brunch is the ideal weekend outing for families, friends, and colleagues.

Event Details

 When: Every Saturday & Sunday
 Time: 12:30 PM – 4:00 PM
 Location: The Square, Novotel Mumbai Juhu Beach, Balraj Sahani Marg, Juhu, Mumbai, Maharashtra 400049


India Cuts Bourbon Whisky Tariffs Amid Trump’s Criticism

India Cuts Bourbon Whisky Tariffs Amid Trump’s Criticism

By Nishang Narayan

Published on February 22, 2025

India has slashed tariffs on bourbon whisky imports from 150% to 100%, a move that will benefit American liquor brands like Jim Beam. The tariff revision, which was notified on February 13 but gained media attention later, comes amid intensifying criticism from former U.S. President Donald Trump regarding India's trade policies.

Trump, who recently met Indian Prime Minister Narendra Modi at the White House, has repeatedly called out India’s high import duties as unfair to American businesses. He also announced a reciprocal tariff policy targeting countries imposing heavy levies on U.S. exports.

The new structure imposes a basic customs duty of 50% with an additional 50% levy, bringing the total duty to 100% for bourbon whisky. Other imported liquor products remain unchanged at 150% tariffs.

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Experts believe the decision reflects India's willingness to adjust trade policies for strategic partners. Pratik Jain, partner at PwC India, noted that the move could signal India’s openness to tariff revisions for key allies.

India’s $35 billion spirits market is home to major global players like Diageo and Pernod Ricard, who have long criticized the country’s high import tariffs. Vinod Giri, Director General of the Brewers Association of India, stated that while bourbon whisky holds symbolic trade value, the decision is likely aimed at easing tensions with the U.S. and preventing retaliatory trade measures.

As India seeks deeper integration into the global economy, the reduction in bourbon whisky tariffs may be the first step in broader trade realignments.


Chinese Wok Unveils CGI Video Campaign to Mark Its Entry into Kolkata

Chinese Wok Unveils CGI Video Campaign to Mark Its Entry into Kolkata

By Manu Vardhan Kannan

Published on February 21, 2025

Chinese Wok, India’s largest Chinese restaurant chain, has launched a CGI video campaign to mark its grand entry into Kolkata. This visually engaging campaign reinforces the brand’s nationwide presence, youthful identity, and leadership in the Desi-Chinese dining segment.

The campaign showcases a dramatic "noodle storm" sweeping across India, illuminating the map and symbolizing Chinese Wok’s impressive growth. Currently operating in over 220 locations across 35+ cities, the brand continues to expand while staying committed to bold flavors, quality, and affordability.

Blending advanced CGI with compelling storytelling, the campaign reflects Chinese Wok’s modern and energetic essence. The "noodle storm" serves as a metaphor for its rapid expansion, resonating with its vibrant and youthful audience.

Aayush Madhusudan Agrawal, Founder and Director of Lenexis Foodworks, shared his excitement: “At Chinese Wok, innovation and tradition go hand in hand to create a unique dining experience. Our journey isn’t just about growth; it’s about redefining how Desi-Chinese cuisine is savored across India. The ‘noodle storm’ visually represents our passion, swift expansion, and deep connection with food lovers nationwide. Entering Kolkata, a city renowned for its love of Chinese cuisine, is an exciting milestone for us. We can’t wait to share our signature dishes with an audience that truly appreciates diverse flavors.”

As Chinese Wok continues to revolutionize the Desi-Chinese dining experience, this campaign marks an exciting chapter in its expansion journey.

Visit the official instagram page of Chinese Wok to witness the new CGI Video campaign.

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