Serving Success: ITC's Cloud Kitchen Sets a New Culinary Standard

Serving Success: ITC's Cloud Kitchen Sets a New Culinary Standard

By Author

Published on January 3, 2024

ITC, a name synonymous with diverse business ventures, is set to elevate its presence in the food-tech industry by expanding its cloud kitchen business. This innovative move comes as the conglomerate identifies food-tech as a key growth vector. Currently operating in Bengaluru and Chennai, ITC's cloud kitchens have become a preferred choice for North Indian daily and gourmet cuisines, as well as bakery products.

The company's foray into the cloud kitchen landscape is marked by three distinct brands: ITC Aashirvaad Soul Creations for daily comfort food, ITC Master Chef Creations for gourmet delights, and ITC Sunfeast Baked Creations for bakery treats. With 19 cloud kitchens in Bengaluru and four in Chennai, ITC has already achieved the milestone of breaking even in these locations.

Hemant Malik, Executive Director at ITC, shares insights into the success of the venture, citing a winning formula that includes established brands, cuisine expertise from ITC Hotels' chefs, and the backing of the packaged foods business. "The tech-learning needed for the business comes from our focus on digitalization," adds Malik.

The business model involves the establishment of a central kitchen and satellite kitchens in cities where ITC operates. This strategic layout aligns with the preferences of food delivery giants like Swiggy and Zomato, who prefer kitchens every 2.5-3 km. ITC aims to replicate its success in Bengaluru by becoming a market leader in the premium space in other cities.

"We are already the market leader in Bengaluru in the premium space within two years of operation and will now scale up in other cities," says Malik. The cloud kitchen central kitchen in Bengaluru has the capability to service both Chennai and Hyderabad, showcasing ITC's commitment to operational efficiency.

Going beyond its current offerings, ITC plans to diversify its cloud kitchen menu by evaluating the addition of breakfast and oriental cuisines. Malik emphasises the company's strategy to introduce new cuisines and meals alongside expanding its presence in metro cities.

Noteworthy is the fact that ITC's cloud kitchens boast an average order value of Rs 900, double that of the industry average. The key differentiators from ITC Hotels' kitchens include a 5% Goods and Services Tax (GST) compared to 18% for hotel restaurants, and a focus on quick service.

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In an investor presentation, ITC highlighted the institutional synergies between its cloud kitchen business and other segments, such as packaging solutions, digital-first approaches, and culinary expertise. With over one million orders already delivered, ITC aims to capitalise on the 10% market share occupied by cloud kitchens in the food delivery platform landscape.

However, the presentation also acknowledged challenges, particularly the scalability issues associated with North Indian cuisine due to its dependency on chef skills and the lack of standardisation. Nevertheless, ITC's strategic approach and commitment to innovation position it as a formidable player in the evolving landscape of the food-tech industry.


Millo Expands to Nagpur with Unique Dining Concept

Millo Expands to Nagpur with Unique Dining Concept

By Manu Vardhan Kannan

Published on April 13, 2026

Millo has expanded its footprint to Nagpur, marking an important step in the brand’s journey and adding a fresh perspective to the city’s growing food and beverage culture.

After gaining popularity in Mumbai, the brand now brings its signature high-energy and design-led dining experience to Nagpur. The new space is designed to go beyond just dining, offering a setting where people can connect, relax, and spend time across different occasions.

Positioned as a social space, Millo Nagpur blends comfort with a strong visual identity. Whether it’s a quick lunch, a long conversation, or an evening out, the space is built to suit different moods. With thoughtful design, varied seating, and attention to detail, it introduces a more modern and experience-first approach to dining in the city.

At the heart of the offering is a multi-cuisine menu that brings together Mexican, Italian, and Asian influences into a vegetarian-forward concept. The idea is to keep dishes familiar yet elevate them through flavour, presentation, and balance, encouraging sharing and repeat visits.

Sharing his thoughts, Sujit Mehta, the founder said, “Nagpur felt like a natural next step for Millo. It’s a city that is evolving quickly, with a growing audience that is curious, social, and open to new experiences. With Millo, we wanted to bring something that doesn’t just serve food, but creates a space people can return to, for different moods, different moments, and different reasons.”

Adding to this, Savan Bhatewara & Sharmila Shah, co-founders further noted, “While Mumbai shaped the Millo identity, Nagpur gives us the opportunity to build deeper community engagement. The idea is to stay consistent in what we stand for, while still adapting to how people in each city like to dine, gather, and spend their time.”

More than its menu or interiors, what sets Millo Nagpur apart is its focus on changing how people engage with dining. It is positioned not just as a special-occasion spot, but as an elevated everyday space where guests can drop in casually and stay longer.

With this launch, Millo adds a new layer to Nagpur’s hospitality scene, reflecting a wider shift towards global flavours, thoughtful design, and experience-led dining.


Rooftop Innings at Pangeo Brings Cricket Fever to Bengaluru’s Skyline

Rooftop Innings at Pangeo Brings Cricket Fever to Bengaluru’s Skyline

By Hariharan U

Published on April 11, 2026

Pangeo has introduced Rooftop Innings, a high-energy cricket screening experience that transforms match days into vibrant social gatherings in the heart of the city.

Set against a lively rooftop backdrop, the experience brings together the thrill of live cricket with an elevated nightlife setting, creating an atmosphere that keeps the energy going from the first ball to the final over. Designed for corporate outings, team evenings, and casual catch-ups, Rooftop Innings seamlessly blends sport with celebration.

The experience is complemented by a thoughtfully curated menu featuring indulgent sharing platters and bold, flavour-forward offerings. Guests can enjoy handcrafted dumpling baskets, sushi platters with balanced umami profiles, and expansive vegetarian and non-vegetarian selections including paneer tikka assortments and tandoori seafood platters.

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Adding to the excitement are crowd favourites such as peri peri tandoori drums, smoky ghost wings, and sriracha wings, each crafted to match the intensity of the game. Special platter combinations paired with beverages further enhance the group dining experience, making it ideal for extended match nights and lively conversations.

More than just a screening, Rooftop Innings at Pangeo positions itself as a destination where cricket feels larger than life, gatherings feel elevated, and every match becomes a shared celebration.

Fact Sheet:
Where: Pangeo
Date: Starting April 2026
Time: 12:00 PM – 12:30 AM


Loya at Taj Mahal Palace Mumbai Unveils ‘Mittha’ – A Summer Dessert Celebration

Loya at Taj Mahal Palace Mumbai Unveils ‘Mittha’ – A Summer Dessert Celebration

By Hariharan U

Published on April 11, 2026

Loya at Taj Mahal Palace introduces ‘Mittha’, a thoughtfully curated dessert menu that brings together nostalgia, tradition, and seasonal indulgence.

Rooted in the culinary traditions of northern India, the menu celebrates sweets that go beyond taste, drawing from generational recipes and memories of shared moments. At Loya, desserts are not just an end to a meal but a continuation of storytelling through flavour.

The ‘Mittha’ selection blends comforting classics with contemporary interpretations. Highlights include Badana Pearls, where rabri and saffron foam meet pistachios and almonds, and Doodh Jalebi, featuring crisp jalebis paired with pista, chuara, and aromatic kesar milk.

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Adding a playful summer twist, the Kulfi Pop assortment reimagines traditional kulfi into bite-sized indulgences. Guests can explore flavours like rose petal, saffron-cardamom, royal paan leaf, and malai, offering a refreshing take perfect for the season. The Falooda, layered with almond kulfi and rose rabri, adds a cooling, indulgent note to the experience.

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Among the standout creations is Gud–Ke–Maan, inspired by a cherished family recipe of badam kheer, bringing a deeply personal touch to the menu. Meanwhile, Loya Khel introduces a contemporary finish with a light chikoo mousse paired with biscuit cake and coconut elements.

With ‘Mittha’, Loya creates a dessert experience that feels both familiar and new, inviting guests to rediscover Indian sweets through a refined, seasonal lens.

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