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By Author
Published on January 3, 2024
ITC, a name synonymous with diverse business ventures, is set to elevate its presence in the food-tech industry by expanding its cloud kitchen business. This innovative move comes as the conglomerate identifies food-tech as a key growth vector. Currently operating in Bengaluru and Chennai, ITC's cloud kitchens have become a preferred choice for North Indian daily and gourmet cuisines, as well as bakery products.
The company's foray into the cloud kitchen landscape is marked by three distinct brands: ITC Aashirvaad Soul Creations for daily comfort food, ITC Master Chef Creations for gourmet delights, and ITC Sunfeast Baked Creations for bakery treats. With 19 cloud kitchens in Bengaluru and four in Chennai, ITC has already achieved the milestone of breaking even in these locations.
Hemant Malik, Executive Director at ITC, shares insights into the success of the venture, citing a winning formula that includes established brands, cuisine expertise from ITC Hotels' chefs, and the backing of the packaged foods business. "The tech-learning needed for the business comes from our focus on digitalization," adds Malik.
The business model involves the establishment of a central kitchen and satellite kitchens in cities where ITC operates. This strategic layout aligns with the preferences of food delivery giants like Swiggy and Zomato, who prefer kitchens every 2.5-3 km. ITC aims to replicate its success in Bengaluru by becoming a market leader in the premium space in other cities.
"We are already the market leader in Bengaluru in the premium space within two years of operation and will now scale up in other cities," says Malik. The cloud kitchen central kitchen in Bengaluru has the capability to service both Chennai and Hyderabad, showcasing ITC's commitment to operational efficiency.
Going beyond its current offerings, ITC plans to diversify its cloud kitchen menu by evaluating the addition of breakfast and oriental cuisines. Malik emphasises the company's strategy to introduce new cuisines and meals alongside expanding its presence in metro cities.
Noteworthy is the fact that ITC's cloud kitchens boast an average order value of Rs 900, double that of the industry average. The key differentiators from ITC Hotels' kitchens include a 5% Goods and Services Tax (GST) compared to 18% for hotel restaurants, and a focus on quick service.
In an investor presentation, ITC highlighted the institutional synergies between its cloud kitchen business and other segments, such as packaging solutions, digital-first approaches, and culinary expertise. With over one million orders already delivered, ITC aims to capitalise on the 10% market share occupied by cloud kitchens in the food delivery platform landscape.
However, the presentation also acknowledged challenges, particularly the scalability issues associated with North Indian cuisine due to its dependency on chef skills and the lack of standardisation. Nevertheless, ITC's strategic approach and commitment to innovation position it as a formidable player in the evolving landscape of the food-tech industry.
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By Manu Vardhan Kannan
Published on May 14, 2026
ITC Candyman has expanded its confectionery portfolio with the launch of Candyman Fruitee Fun Soft Chews, supported by a new digital campaign that revives the brand’s popular ‘Kuch Bhi Karega for Candyman!’ proposition.
The campaign highlights the brand’s move beyond traditional hard candies by introducing a softer, easy-to-chew format designed to offer a more playful and engaging confectionery experience for young consumers.
Conceptualised by Ulka, the digital video campaign follows a fun and imaginative storyline featuring a truck loaded with Candyman treats that is stopped by kangaroo “toll keepers” asking for Candyman in exchange for passage. The film unfolds through a series of playful twists and imaginative moments, eventually showcasing the appeal of Candyman Fruitee Fun Soft Chews.
The campaign concludes with the brand sign-off: “Candyman Fruitee Fun - Chewy, Juicy, Fruity Fun. Kuch Bhi Karega for Candyman.”
Speaking about the campaign, Subash Balar, Vice President and Business Head – Chocolates, Coffee and Confectionery & NCD, Foods Division, ITC Ltd said, “While the confectionery category in India continues to be largely taste-led, we are seeing a growing importance of experience, especially among younger consumers. With this new film for Candyman Fruity Fun Soft Chews, we wanted to bring alive the brand’s playful world through a narrative that is imaginative, interactive, and rooted in fun. The campaign builds on our ‘Kuch Bhi Karega for Candyman!’ proposition, using storytelling to deepen engagement and make the brand more relatable for kids.”
Rakesh Menon, Chief Creative Officer, Ulka, said, “With Fruitee Fun Soft Chews, we wanted to build a world where imagination takes over reality. The idea was to create a narrative that feels unpredictable, playful, and full of delightful twists, much like the product itself."
According to the company, Candyman Soft Chews reflects the growing shift in the confectionery segment from being purely taste-focused to becoming more experience-led. With its soft chewy texture, fruity flavours, and colourful presentation, the product aims to create a more interactive and enjoyable experience for children.
As changing consumer preferences continue to influence the confectionery market, ITC Foods said it remains focused on product and format innovation through the Candyman portfolio, combining creative storytelling with evolving consumer expectations.
Papa Johns India has announced the launch of its delivery services on leading food aggregator platforms Swiggy and Zomato, marking a major step in expanding the brand’s accessibility and customer reach across its growing store network.
The development comes after the brand’s re-entry into the Indian market in late 2025, when operations initially focused on direct-to-consumer channels through its own mobile application and in-house delivery system. The addition of aggregator platforms is expected to further strengthen the brand’s delivery ecosystem and drive wider customer engagement.
Currently, Papa Johns India operates 8 outlets in Bengaluru, all of which are available for delivery through the brand’s own app. The company also plans to open 30 additional outlets in the city during this financial year as part of its expansion strategy.
The delivery integration combines aggregator partnerships with backend systems and in-house operational processes to improve order tracking, delivery speed, and consistency in customer experience. Papa Johns India operates under Ambrosia QSR, a platform owned by Pulsar Capital.
Speaking about the expansion, Prashant Mehta, Managing Partner at Ambrosia QSR, said, “The launch of aggregator delivery is an important step in scaling Papa Johns in India. Over the past few months, our focus has been on building a strong operational foundation, including store execution, supply chain, and direct delivery capabilities. With aggregators now live, we are well-positioned to expand reach while maintaining control over quality and experience.”
Since bringing the brand back to India, Ambrosia QSR has focused on establishing flagship stores in key locations, strengthening supply chain and backend infrastructure, and scaling its direct ordering and delivery channels.
The addition of Swiggy and Zomato delivery services is expected to significantly increase customer reach, support incremental order volumes, and create a more scalable and standardised operating model for the brand.
Ambrosia QSR plans to continue expanding Papa Johns presence in India with a focus on sustainable growth, strong unit economics, and a customer-first approach.
FOO Bengaluru has introduced Mango Mood, a seasonal dessert specially crafted to celebrate the richness and freshness of mango season. Available for a limited time, the dessert brings together vibrant flavours and layered textures inspired by summer indulgence.
The dessert features a smooth mango mousse paired with mango compote and a soft sponge base, finished with a white chocolate glaze and cocoa butter coating. Served alongside filo crisp, fresh mango pieces, and a scoop of mango ice cream, Mango Mood offers a balance of creamy, fruity, and crunchy elements in every bite.
Designed to be playful yet refined, the dessert captures the essence of summer dining and adds a refreshing seasonal touch to FOO’s menu this May.
Mango Mood is available from 1st May 2026 to 31st May 2026 across select FOO outlets including Bengaluru at Brigade Road and Orion Mall – Rajajinagar.
The dessert is also available at FOO outlets in Mumbai including Bandra, Andheri, Phoenix Palladium, Thane, Town, Jio World Drive, NESCO, Powai, and Borivali. Guests in Ahmedabad can enjoy it at Palladium, while it is also available in Pune at The Kopa Mall and Hyderabad at Inorbit.
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