Wyndham Hotels & Resorts has launched the "Wyndham Strong" program to address the needs of hotel employees. Mike Reilly, Chief People and Operations Officer for Europe, Middle East, Eurasia, and Africa at Wyndham, discussed the company's approach to HR policies in franchise hotels.

Work-life balance is a key focus in the hospitality industry, known for its long hours and irregular shifts. Wyndham recognizes the importance of HR in attracting and retaining talent. With approximately 9,100 franchised hotels worldwide, the guest experience remains consistent, whether managed or franchised.

The company provides comprehensive best practices and toolkits to define talent requirements for each department. Brand standards are set, and dedicated trainers support their implementation. Reilly's team assists in training general managers and department heads to deliver exceptional guest experiences.

While luxury hotels have dominated the Indian market, Wyndham excels in the mid-market segment. Reilly aims to change the perception that only five-star hotels offer rewarding careers. The "Wyndham Strong" program focuses on sourcing, training, rewarding, optimizing, nurturing, and growing employees.

Franchisees receive resources like workshops, online learning, and templates. Wyndham stands alongside franchisees during challenges like talent shortages and financial difficulties. People and brands are their most valuable assets, and supporting hotels with empowering tools is crucial.

Wyndham's commitment to creating a positive work environment and supporting employee growth strengthens its position in the high-growth Indian market.

In summary, Wyndham Hotels & Resorts prioritizes the well-being of its hotel employees through the "Wyndham Strong" program. HR policies play a vital role in recruiting and retaining talent, ensuring a consistent guest experience across their extensive network of franchised hotels.