Sourcing, Training, Rewarding: Wyndham's Strategies for Success in Franchise Hotels

Sourcing, Training, Rewarding: Wyndham's Strategies for Success in Franchise Hotels

By Author

Published on June 27, 2023

Wyndham Hotels & Resorts has launched the "Wyndham Strong" program to address the needs of hotel employees. Mike Reilly, Chief People and Operations Officer for Europe, Middle East, Eurasia, and Africa at Wyndham, discussed the company's approach to HR policies in franchise hotels.

Work-life balance is a key focus in the hospitality industry, known for its long hours and irregular shifts. Wyndham recognizes the importance of HR in attracting and retaining talent. With approximately 9,100 franchised hotels worldwide, the guest experience remains consistent, whether managed or franchised.

The company provides comprehensive best practices and toolkits to define talent requirements for each department. Brand standards are set, and dedicated trainers support their implementation. Reilly's team assists in training general managers and department heads to deliver exceptional guest experiences.

While luxury hotels have dominated the Indian market, Wyndham excels in the mid-market segment. Reilly aims to change the perception that only five-star hotels offer rewarding careers. The "Wyndham Strong" program focuses on sourcing, training, rewarding, optimizing, nurturing, and growing employees.

Franchisees receive resources like workshops, online learning, and templates. Wyndham stands alongside franchisees during challenges like talent shortages and financial difficulties. People and brands are their most valuable assets, and supporting hotels with empowering tools is crucial.

Wyndham's commitment to creating a positive work environment and supporting employee growth strengthens its position in the high-growth Indian market.

In summary, Wyndham Hotels & Resorts prioritizes the well-being of its hotel employees through the "Wyndham Strong" program. HR policies play a vital role in recruiting and retaining talent, ensuring a consistent guest experience across their extensive network of franchised hotels.


City Centre-II Launches in Dwarka With Cinépolis, McDonald's, Starbucks and a Clear Vision for Neighbourhood Retail

City Centre-II Launches in Dwarka With Cinépolis, McDonald's, Starbucks and a Clear Vision for Neighbourhood Retail

By Hariharan U

Published on March 22, 2026

West Delhi's retail and entertainment landscape just got a meaningful addition. Pratham Group, a joint venture of Unity Group, HL Group, and RP Group, has officially launched City Centre-II in Sector 12, Dwarka, inaugurating the project with a special screening of Dhurandhar: The Revenge. It's a fitting opener for a destination that has entertainment at its core.

Designed as a neighbourhood-centric development, City Centre-II has been built around the everyday needs and lifestyle aspirations of Dwarka's growing residential community. The focus isn't on scale for its own sake but on relevance, proximity, and the kind of consistent daily engagement that makes a retail destination genuinely useful rather than just occasionally visited.

The centrepiece of the launch is Dwarka's first Cinépolis multiplex, featuring five state-of-the-art auditoriums with a combined seating capacity of over 750. For a micro-market that has long lacked organised entertainment infrastructure, this is a significant addition that positions City Centre-II as the primary leisure destination for the catchment.

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The F&B mix reinforces that community-first intent. McDonald's, Starbucks, Café Delhi Heights, The Sanook Kitchen, Brick and Brew, Berco's, Scoop Wonder, and Tealive are all part of the lineup. McDonald's and Third Wave Coffee have already commenced operations, with the remaining outlets set to open in phases over the coming months.

Harsh Vardhan Bansal, Co-Founder of Unity Group and Vegas Mall, explained the thinking behind the project. "Neighbourhood retail today is no longer about scale; it's about relevance, accessibility, and everyday engagement. With City Centre-II, our focus is to create a destination that seamlessly integrates into the lifestyle of Dwarka's residents. The introduction of organised entertainment through Cinépolis India, along with a thoughtfully curated F&B mix, reflects a clear shift towards experience-led consumption within local catchments. We believe the future of retail lies in such hyperlocal ecosystems that combine convenience with quality, creating spaces that people don't just visit occasionally, but engage with consistently."

For Dwarka's residents, City Centre-II fills a gap that has been felt for a while. A proper multiplex, recognisable food brands, and a thoughtfully put-together destination within the neighbourhood is exactly the kind of infrastructure a growing residential micro-market needs.


Novotel Mumbai Juhu Beach Unveils GDV 2.0 at Gadda Da Vida

Novotel Mumbai Juhu Beach Unveils GDV 2.0 at Gadda Da Vida

By Manu Vardhan Kannan

Published on March 22, 2026

Novotel Mumbai Juhu Beach has introduced GDV 2.0 at its popular beachfront venue, Gadda Da Vida, bringing in a refreshed menu and a renewed dining experience. Set along Juhu Beach, the space now offers a stronger coastal focus, blending seafood-led dishes with thoughtfully paired cocktails, all against the backdrop of the Arabian Sea.

GDV 2.0 goes beyond a simple menu update. It brings a more refined approach to both food and drinks, while keeping the lively and social vibe that Gadda Da Vida is known for. The setting, especially during sunset, continues to draw guests looking for a relaxed yet vibrant sundowner experience.

The menu now highlights a range of seafood dishes, including Lobster Tail with Mustard Butter, Seared Salmon with Lemon Butter, Caribbean Blackened Snapper with Plantain Purée, and Miso Glazed Seabass. Other additions such as Charcoal-Grilled Prawns in Jerk Marinade and Fish Cafreal with Smoked Potato Mash reflect a mix of bold flavours and fresh ingredients, presented in a more elevated style.

Alongside these, the menu introduces shareable plates designed for group dining. Options like Fennel-Smoked Fried Prawns, Jerk Chicken Skewers, and Crispy Calamari Rings sit alongside vegetarian dishes such as Malvani Soy ‘Tacos’ and Truffle Mushroom Xacuti Tartlets, offering variety for different preferences.

The dining experience is rounded off with desserts that carry forward the tropical theme. Guests can choose from Tropical Fruit Pavlova, Coconut Mango Panna Cotta, and Espresso Tiramisu, adding a sweet finish to the coastal-inspired menu.

A key highlight of GDV 2.0 is its curated cocktail pairing. Signature drinks such as Angel’s Delight, Synapse Sour, Temple Smoke, Gadda's Secret and Plumnori are crafted to complement the food, with layered flavours and balanced profiles enhancing the overall experience.

With contemporary plating and an emphasis on mixology presentation, the venue also adds a visual element to dining, making it more engaging for guests. The overall setting now feels more energetic, turning a simple meal into a complete sensory experience.

With this update, Novotel Mumbai Juhu Beach continues to strengthen its position as a leading beachfront destination in the city. By bringing together well-curated cuisine, creative cocktails, and a lively atmosphere, Gadda Da Vida evolves into a space that goes beyond dining to offer a memorable sundowner experience.

Kunal Shanker, General Manager, Novotel Mumbai Juhu Beach said, “With GDV 2.0, our vision was to go beyond a menu refresh and reimagine the entire beachfront experience at Novotel Mumbai Juhu Beach. Gadda Da Vida has always been synonymous with sundowners, and this change allows us to align the culinary narrative more closely with our seaside setting. With this menu revamp, we aim to elevate the value proposition of our F&B portfolio while reinforcing our standing as one of Mumbai’s most dynamic beachfront hospitality destinations.”


Ekta Nagar Is Quietly Becoming One of India's Most Interesting Travel Destinations - Here's Why

Ekta Nagar Is Quietly Becoming One of India's Most Interesting Travel Destinations - Here's Why

By Hariharan U

Published on March 21, 2026

Most people know Ekta Nagar as the home of the Statue of Unity, the world's tallest statue. But the destination is becoming considerably more than that single landmark, and travellers who make the trip are discovering a place that genuinely rewards spending more than an afternoon there.

Since their launch during Rashtriya Ekta Diwas, IHCL's Vivanta and Ginger properties in Ekta Nagar have been welcoming a growing number of travellers drawn by the region's unique combination of cultural significance, natural beauty, and modern hospitality. Located just three kilometres from the Statue of Unity, both properties are well-positioned as bases for exploring everything the destination has to offer.

The experiences around Ekta Nagar are more varied than most first-time visitors expect. The Narmada Aarti at the Narmada Ghats is a genuinely moving experience, the kind that stays with you in the way that the best travel moments do. Aarogya Van offers a wellness-focused nature experience, while the Miyawaki Forest brings a different kind of green immersion to the destination. The Maze Garden and Glow Garden add leisure and visual appeal to a destination that already has plenty of substance.

At Vivanta Ekta Nagar, one of the standout dining experiences is the Ekta Thali, a thoughtfully curated spread that celebrates India's culinary diversity by bringing together flavours from across the country in a single meal. It's the kind of offering that reflects the broader spirit of the destination itself: unity through variety.

Vivanta Ekta Nagar brings 127 rooms and suites to the destination alongside wellness and spa facilities, versatile dining options, and curated local excursions that help guests make the most of their time in the region.

Ginger Ekta Nagar offers 151 lean-luxe rooms with the Qmin restaurant serving a mix of global and local cuisine, fitness facilities, and modern meeting spaces for those combining leisure with work.

Together, the two properties give travellers flexible options depending on what kind of stay they're looking for, whether that's a more indulgent, experience-rich visit through Vivanta or a practical, well-designed stay through Ginger.

Ekta Nagar is still building its tourism story, but the foundations are strong. Cultural depth, natural attractions, good hospitality, and a location anchored by one of the world's most visited landmarks make it a destination that deserves more attention than it currently receives. For travellers looking for something beyond the obvious on their next Indian trip, this is one worth putting on the list

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