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By Manu Vardhan Kannan
Published on March 11, 2025
The hospitality industry is undergoing rapid transformation, adapting to new traveler expectations, technological advancements, and sustainability efforts. The COVID-19 pandemic accelerated these changes, forcing businesses to rethink strategies, enhance hygiene protocols, and embrace digital transformation. Today, as international tourism rebounds, hotels and resorts are focusing on innovation to offer personalized and seamless guest experiences.
According to the World Travel & Tourism Council (WTTC), the travel and tourism industry contributed $7.7 billion to the global GDP in 2022, signaling a strong recovery. As the sector continues to evolve, key trends such as AI-driven personalization, eco-conscious travel, and digital transformation are shaping the future of hospitality.
Luxury in hospitality is shifting from extravagant wealth to exclusivity and personalization. Private villas, boutique hotels, and tailored concierge services are gaining popularity over large-scale luxury resorts. Sustainable luxury is also on the rise, with high-end properties incorporating eco-friendly materials and carbon-neutral operations without compromising comfort. Today’s travelers seek authenticity and sustainability alongside premium experiences.
Guests are increasingly drawn to cultural immersion and locally inspired experiences. Hotels are partnering with local farmers, artisans, and communities to offer farm-to-table dining, handcrafted decor, and ethical wildlife tourism. Sustainable tourism initiatives enhance guest engagement while supporting local economies.
The demand for contactless interactions has led to the widespread adoption of mobile check-ins, digital room keys, and cashless payments. Augmented Reality (AR) and Virtual Reality (VR) are enhancing guest engagement by offering immersive previews of hotel properties and destinations. These technologies improve convenience, safety, and overall guest satisfaction.
Modern travelers prioritize meaningful and immersive experiences. Hotels are integrating local culture through culinary workshops, guided heritage tours, and adventure tourism. Wellness retreats focusing on mindfulness, digital detoxes, and holistic health are also gaining traction, catering to travelers seeking relaxation and self-improvement.
Sustainability is becoming a core focus in the hospitality industry. Hotels are implementing energy-efficient systems, solar panels, and eco-friendly materials. Many properties are eliminating single-use plastics, adopting intelligent water conservation systems, and striving for carbon neutrality. Guests increasingly prefer eco-conscious accommodations, driving businesses to integrate sustainable practices into their operations.
With digital transactions becoming the norm, blockchain technology is enhancing security, preventing fraud, and ensuring transparent bookings. AI-powered cybersecurity solutions safeguard guest data, while decentralized identity management minimizes risks related to personal information storage. These advancements reinforce trust in digital hospitality transactions.
Artificial intelligence (AI) and machine learning are revolutionizing guest experiences. AI-powered chatbots and virtual concierges assist guests with bookings and service requests around the clock. Smart room technology enables guests to control lighting, temperature, and entertainment via voice commands or mobile apps. Personalized recommendations based on past preferences enhance guest satisfaction and create a seamless stay.
Remote work has blurred the lines between business and leisure travel, leading to the rise of hybrid hospitality. Hotels are offering high-speed internet, dedicated workspaces, and co-working hubs for digital nomads. Subscription-based stay models are gaining traction, allowing travelers to access hotel networks for long-term flexible stays. This trend is reshaping hospitality offerings by combining business and leisure amenities.
Hotels are adopting AI-driven pricing strategies that dynamically adjust room rates based on demand, seasonality, and competitor pricing. Predictive analytics helps optimize room occupancy by analyzing historical data and booking patterns. These innovations enhance revenue management and operational efficiency.
Robotics and automation are improving efficiency across the hospitality sector. AI-powered robots assist with check-ins, luggage handling, and in-room service. Automated housekeeping systems, including robotic vacuum cleaners and smart inventory management, optimize hotel operations. Restaurants are also integrating robotic chefs and self-service kiosks to enhance service efficiency while reducing costs.The hospitality industry's future lies in adapting to evolving traveler expectations, technological advancements, and sustainability efforts. AI-driven personalization, contactless services, and immersive experiences are redefining guest interactions. Businesses that integrate innovation with a guest-centric approach will stay ahead in this competitive landscape, ensuring seamless, engaging, and responsible travel experiences.
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Published on May 16, 2025
On2Cook, an Ahmedabad-based deep-tech startup, has won the German Innovation Award 2025, a major recognition presented by the prestigious German Design Council. The award ceremony was held at Deutsche Technikmuseum in Berlin, honouring global innovations that demonstrate real-world impact and future-forward technology.
The award places On2Cook among an elite group of global innovators and highlights India’s growing presence in the deep-tech space. Unlike traditional design awards, the German Innovation Award focuses on six strict parameters: innovation, user benefit, market readiness, economic viability, technical and design quality, and sustainability. With jury members from technology, business, design, and academia, the recognition is seen as a strong industry endorsement.
On2Cook’s patented appliance is designed for both speed and efficiency. By combining induction searing, microwave volumetric heating, and AI-powered sensor control, the appliance reduces cooking time by up to 70% and energy usage by 50%. Independent lab tests confirm that it retains nutrients better and delivers consistent flavour and texture.
Currently used in over 50 commercial kitchens across India, the US, and the Middle East, the appliance replaces multiple machines, allowing chefs to work faster and businesses to scale more efficiently.
“This recognition is a validation of not just our patents, but our mission to make sustainable, intelligent cooking the global norm,” said Sanandan Sudhir, Inventor & CEO of On2Cook. “It shows that world-class hardware innovation can be conceived and engineered in India,” he added.
The award is timely as On2Cook prepares for its Series A funding round. It boosts the startup’s credibility with investors, European distributors, and regulatory bodies, strengthening its global expansion and export plans.
For Sanandan and Jyoti Sudhir, Co-Founders of both On2Cook and InventIndia, this win is the result of years of belief in human-centred design and purpose-driven technology. From starting the venture in Ahmedabad to receiving global recognition, their journey reflects the resilience and rising potential of Indian startups to shape global industries.
The art of British tailoring took centre stage in Mumbai as master Savile Row tailor Robert Bailey hosted an exclusive trunk show at Modernist, the private members’ club at Four Seasons Hotel Mumbai.
On his second visit to India, Bailey brought over 40 years of bespoke tailoring expertise and showcased a curated collection of more than 3,000 luxury fabrics from renowned mills like Dormeuil, Scabal, Holland & Sherry, and Loro Piana. Held over three days, the event featured private, by-appointment consultations where clients received expert guidance on fit, fabric, and styling.
“It’s been a pleasure returning to Mumbai,” said Robert Bailey. “The level of appreciation for true craftsmanship here is remarkable. I’ve found the clientele to be confident, curious, and style-aware—keen to express individuality through tailoring, but also deeply respectful of tradition.”
Bailey is known for his signature approach of adapting Savile Row traditions to suit modern lifestyles, and for Mumbai’s climate, he introduced breathable fabrics, lighter canvases, and subtle adjustments in cut—while maintaining details like sculpted waists and high armholes. His clientele in the city included lawyers, entrepreneurs, and professionals who value custom tailoring with timeless appeal.
Nitesh Gandhi, General Manager at Four Seasons Hotel Mumbai, said, “It was a true pleasure to welcome Robert Bailey. At the heart of our hotel is a commitment to curating exceptional experiences. Trunk shows like these bring together artistry and elegance, offering our guests access to some of the world’s finest craftsmanship—right here in Mumbai.”
The trunk show was more than a display of tailoring excellence—it was a celebration of tradition and individual expression. Guests can look forward to future visits, as Robert Bailey plans to return to Mumbai, with appointments available through Four Seasons Hotel Mumbai.
Published on May 15, 2025
OYO, the global travel-tech firm, secured a legal victory as the Delhi High Court ruled in its favour by setting aside the arbitral award related to its long-standing dispute with Zostel Hospitality, the parent company of ZO Rooms. The court also dismissed Zostel’s execution petition, bringing closure to the years-long legal tussle.
The court upheld OYO’s stance that it did not breach any agreement arising from the acquisition discussions held with Zostel in 2015. The judgment emphasised that no part of Zostel’s business was ever transferred to OYO and reinforced the legal principle that a determinable contract cannot be specifically enforced, aligning with precedents from the Supreme Court of India.
The dispute dates back to November 2015, when OYO and Zostel signed a non-binding term sheet to explore a possible acquisition. However, the transaction fell through due to failed due diligence and lack of mutual agreement on key commercial terms.
Zostel had initiated arbitration in September 2018, which resulted in a March 2021 arbitral award, a decision OYO promptly challenged. The legal battle continued with OYO securing an earlier win when the court dismissed Zostel’s injunction application in February 2022.
The Delhi HC's latest ruling affirms that no definitive agreement was ever finalised and that essential terms remained unsettled.
OYO, responding to the outcome, reiterated its commitment to technological innovation and operational excellence, continuing its mission to deliver quality accommodation experiences for customers worldwide.
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