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By Manu Vardhan Kannan
Published on March 11, 2025
The hospitality industry is undergoing rapid transformation, adapting to new traveler expectations, technological advancements, and sustainability efforts. The COVID-19 pandemic accelerated these changes, forcing businesses to rethink strategies, enhance hygiene protocols, and embrace digital transformation. Today, as international tourism rebounds, hotels and resorts are focusing on innovation to offer personalized and seamless guest experiences.
According to the World Travel & Tourism Council (WTTC), the travel and tourism industry contributed $7.7 billion to the global GDP in 2022, signaling a strong recovery. As the sector continues to evolve, key trends such as AI-driven personalization, eco-conscious travel, and digital transformation are shaping the future of hospitality.
Luxury in hospitality is shifting from extravagant wealth to exclusivity and personalization. Private villas, boutique hotels, and tailored concierge services are gaining popularity over large-scale luxury resorts. Sustainable luxury is also on the rise, with high-end properties incorporating eco-friendly materials and carbon-neutral operations without compromising comfort. Today’s travelers seek authenticity and sustainability alongside premium experiences.
Guests are increasingly drawn to cultural immersion and locally inspired experiences. Hotels are partnering with local farmers, artisans, and communities to offer farm-to-table dining, handcrafted decor, and ethical wildlife tourism. Sustainable tourism initiatives enhance guest engagement while supporting local economies.
The demand for contactless interactions has led to the widespread adoption of mobile check-ins, digital room keys, and cashless payments. Augmented Reality (AR) and Virtual Reality (VR) are enhancing guest engagement by offering immersive previews of hotel properties and destinations. These technologies improve convenience, safety, and overall guest satisfaction.
Modern travelers prioritize meaningful and immersive experiences. Hotels are integrating local culture through culinary workshops, guided heritage tours, and adventure tourism. Wellness retreats focusing on mindfulness, digital detoxes, and holistic health are also gaining traction, catering to travelers seeking relaxation and self-improvement.
Sustainability is becoming a core focus in the hospitality industry. Hotels are implementing energy-efficient systems, solar panels, and eco-friendly materials. Many properties are eliminating single-use plastics, adopting intelligent water conservation systems, and striving for carbon neutrality. Guests increasingly prefer eco-conscious accommodations, driving businesses to integrate sustainable practices into their operations.
With digital transactions becoming the norm, blockchain technology is enhancing security, preventing fraud, and ensuring transparent bookings. AI-powered cybersecurity solutions safeguard guest data, while decentralized identity management minimizes risks related to personal information storage. These advancements reinforce trust in digital hospitality transactions.
Artificial intelligence (AI) and machine learning are revolutionizing guest experiences. AI-powered chatbots and virtual concierges assist guests with bookings and service requests around the clock. Smart room technology enables guests to control lighting, temperature, and entertainment via voice commands or mobile apps. Personalized recommendations based on past preferences enhance guest satisfaction and create a seamless stay.
Remote work has blurred the lines between business and leisure travel, leading to the rise of hybrid hospitality. Hotels are offering high-speed internet, dedicated workspaces, and co-working hubs for digital nomads. Subscription-based stay models are gaining traction, allowing travelers to access hotel networks for long-term flexible stays. This trend is reshaping hospitality offerings by combining business and leisure amenities.
Hotels are adopting AI-driven pricing strategies that dynamically adjust room rates based on demand, seasonality, and competitor pricing. Predictive analytics helps optimize room occupancy by analyzing historical data and booking patterns. These innovations enhance revenue management and operational efficiency.
Robotics and automation are improving efficiency across the hospitality sector. AI-powered robots assist with check-ins, luggage handling, and in-room service. Automated housekeeping systems, including robotic vacuum cleaners and smart inventory management, optimize hotel operations. Restaurants are also integrating robotic chefs and self-service kiosks to enhance service efficiency while reducing costs.The hospitality industry's future lies in adapting to evolving traveler expectations, technological advancements, and sustainability efforts. AI-driven personalization, contactless services, and immersive experiences are redefining guest interactions. Businesses that integrate innovation with a guest-centric approach will stay ahead in this competitive landscape, ensuring seamless, engaging, and responsible travel experiences.
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By Hari Haran
Published on December 30, 2025
Elanpro, India’s leading commercial refrigeration company, hosted Saksham 2025, a first-of-its-kind knowledge-led seminar in Bengaluru aimed at promoting safer, more sustainable, and compliant practices across the hospitality sector. The one-day initiative drew over 100 participants and brought together chefs, hotel engineers, food business operators, consultants, and industry stakeholders on a single platform.
The seminar was inaugurated in the presence of Mr. Pawan Agarwal, Former CEO, FSSAI; Mr. Sathyananda B, President – Supply Chain, Cafe Coffee Day; Mr. Subramanya Holla, President, Bruhat Bengaluru Hotel Association; representatives from M.S. Ramaiah College; and Mr. Ranjan Jain, Managing Director, Elanpro. The initiative was organised in collaboration with the Hospitality Consultants Forum (HCF).
Designed as a practical learning programme, Saksham focused on equipping hospitality professionals with actionable insights to improve food safety standards, operational efficiency, and service quality. Through expert-led sessions and interactive panel discussions conducted both in person and online, participants explored real-world challenges faced in commercial kitchens and hospitality operations.
The seminar revolved around three key pillars: Safety and Hygiene, Compliance and Audit Readiness, and Sustainability. Sessions covered essential topics such as food safety fundamentals, commercial kitchen fire suppression systems, reusable drinking water solutions, grease interception and capacity planning, wastewater management, and sustainable food processing practices. Discussions also highlighted the financial and operational risks of non-compliance and the critical role refrigeration plays in maintaining food integrity.
The sessions were led by industry and domain experts including Mr. Pawan Agarwal (Former CEO, FSSAI), Mr. Sanjay Jain (Elanpro), Ms. Chitra Muthiah (DNV), Ms. Anusha Adappa (Resguardo Industries), and Ms. Chayaa Nanjappa (Nectar Fresh Foods). The programme concluded with a panel discussion focused on strengthening accountability and responsible practices across the hospitality ecosystem.
Bengaluru’s rapidly expanding hospitality landscape, with over 12,000 restaurants, a strong cloud kitchen network, and one of India’s highest online food-ordering volumes, provided the ideal setting for such an industry-focused dialogue. The city’s growing F&B startup ecosystem and expanding workforce further underline the need for informed and disciplined operational practices.
Speaking about the initiative, Mr. Ranjan Jain, MD, Elanpro, said,“Bengaluru is growing so quickly as a food and hospitality hub that conversations like Saksham feel more important than ever. When industry leaders, operators and solution providers come together, it creates opportunities to understand what is working on the ground and where gaps still exist.
Culture doesn’t change in a day. It strengthens when people learn from each other and consistently reinforce responsible practices. When responsibility flows peer to peer, not just top down, it becomes embedded in daily operations. Saksham is simply the beginning of that shift.”
Addressing the importance of compliance, Mr. Pawan Agarwal, Former CEO, FSSAI, said,“Compliance has always been one of the sector’s biggest challenges, especially as food businesses expand. Platforms like Saksham allow FBOs to understand not just the ‘rules’ but the ‘reasons’ behind them. This is where behaviour shifts begin. Initiatives like this can significantly strengthen India’s food safety culture and help establishments move from basic requirements to responsible daily practice.”
Hospitality Consultants Forum (HCF), an association of hospitality consultants engaged in designing globally compliant and sustainable F&B kitchens, played a key role in shaping the initiative. Speaking at the seminar, Mr. Sravan Kumar, Founding President, HCF, said, “Hospitality is a people-first industry, and our goal is to create spaces where teams can learn from one another and drive meaningful change. With Saksham, we wanted to build a bridge between knowledge and practice, where experience meets innovation and the sector moves forward together.”
Through Saksham, Elanpro reaffirmed its commitment to strengthening hospitality standards and supporting long-term operational improvement. The initiative aligns with the company’s broader mission to enable eco-smart, energy-efficient, and compliant food businesses through stronger SOPs and workforce capability building. Elanpro continues to champion responsible refrigeration and skill development across India, contributing to a safer, more resilient, and future-ready hospitality ecosystem.
By Author
As the year-end approaches, ibis and ibis Styles India are reflecting on a period of strong progress and growing confidence in the hospitality sector. Sharing his perspective, Mr. Tejus Jose, Director of Operations at ibis & ibis Styles India, highlighted how the industry navigated challenges while continuing to build momentum.
“The year 2025 was marked by strong positive momentum in the hospitality sector, despite geopolitical uncertainties, driven largely by the steady growth of corporate travel. Both domestic and international business travellers contributed to improved occupancy levels and stronger weekday demand, reinforcing India’s standing as a preferred destination for business and business-related travel. The corporate travel landscape continues to shift towards high quality midscale Hotels with an emphasis on convenience, connectivity and consistency, areas where ibis Hotels are well positioned.”
For ibis, the year was also one of focused expansion and operational progress. The brand strengthened its footprint in Mumbai with the opening of a new property, taking its total presence in the city to five hotels. Alongside expansion, sustainability emerged as a key highlight across the portfolio.
“For ibis, 2025 represented a year of meaningful expansion and purposeful progress. We strengthened our presence in Mumbai with the opening of a new hotel, bringing our total portfolio in the city to five properties. The year also marked an important sustainability milestone, with our entire India portfolio achieving the coveted Green Key certification. This accomplishment underscores our commitment to responsible hospitality, operational efficiency and reducing our environmental footprint across all locations. We now also have smart TVs at all our hotels across the portfolio allowing our guests to use OTT on-the-go, allowing guests to watch content of their choice.”
Looking ahead, ibis and ibis Styles India remain optimistic about the business travel outlook and the evolving expectations of corporate and leisure travellers alike. “As we look ahead to 2026, we anticipate continued momentum in business travel, supported by resilient domestic corporate demand and improving international connectivity. With a sustained focus on value-driven hospitality, operational excellence and sustainable practices, ibis remains dedicated to meeting the evolving needs of India’s travellers while deepening partnerships across the corporate and travel ecosystem.”
With its focus on consistency, connectivity, and responsible growth, ibis continues to position itself strongly within India’s midscale hospitality segment as demand for efficient and value-led stays continues to rise.
As the year comes to an end, Hyatt Place Butwal is reflecting on an encouraging beginning and the evolving landscape of the hospitality industry. In just a short span since opening, the hotel has witnessed a strong and positive response from guests, signalling growing interest in destinations that offer more than just a stay.
Sharing his thoughts, Mr. Tushar Nagar, General Manager, Hyatt Place Butwal, highlighted the enthusiasm shown by guests and the destination’s unique positioning. “As we wrap up 2025 on a high note, we at Hyatt Place Butwal - The Place Between, are overwhelmed by the phenomenal response we've received in just two months since opening. Guests have shown immense love for our location, where nature, spiritual trails, and adventure come together. Butwal, with its proximity to sacred sites, natural beauty, and emerging leisure offerings, is perfectly placed to cater to evolving travel preferences. Being just a short and seamless journey from India, Hyatt Place Butwal is eager to welcome Indian travellers looking for a refreshing getaway. We look forward to becoming a preferred stop for Indian guests seeking both comfort and meaningful experiences.”
Located at the crossroads of natural landscapes and spiritual routes, Butwal is increasingly emerging as a destination that appeals to travellers looking for calm, connection, and exploration. Hyatt Place Butwal’s early success reflects this shift in travel choices, where guests value comfort alongside experiences rooted in the destination.
With its focus on thoughtful hospitality and a location that resonates with changing traveller expectations, Hyatt Place Butwal is positioning itself as a welcoming option for Indian guests and regional travellers alike, as interest in short-haul, experience-led travel continues to grow.
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