The Guest's Pen: Scripting the Future of Hospitality Through Feedback

By Shreenidhi Jagannathan

Published on July 13, 2024

In the dynamic world of hospitality, the heartbeat of success resonates not just in luxurious amenities or picturesque locations, but in the invaluable feedback provided by guests. Customer feedback is the compass guiding the evolution of the hotel and hospitality industry, steering it toward excellence and unparalleled service.

Feedback isn't just about pointing out flaws; it's a beacon illuminating areas of improvement and celebration. Every comment, review, or suggestion is a treasure trove of insights, influencing the very essence of a guest's experience. From the moment a guest checks in until they bid farewell, every interaction shapes their perception, and their feedback serves as a roadmap for hotels to refine their services.

In the digital age, guest reviews wield unprecedented power. Online platforms serve as megaphones, amplifying voices and shaping the choices of future travellers. A single review can influence countless decisions, making feedback an instrumental force in shaping the reputation and success of a hotel.

Moreover, feedback fosters a culture of continuous improvement. Hotels that actively seek and value customer input are better equipped to adapt, innovate, and exceed expectations. They recognize the significance of understanding evolving guest needs and preferences, ensuring a tailored and memorable experience for each visitor.

Notably, feedback doesn't just impact individual establishments; it influences industry trends and standards. Trends emerge amenities evolve, and services adapt—all in response to the collective voice of customers. As hotels strive to meet and exceed expectations, feedback becomes the cornerstone of innovation, driving the evolution of the entire hospitality landscape.

However, feedback isn't a one-way street; it requires a partnership between guests and hotels. Encouraging guests to share their experiences, both positive and constructive, creates a symbiotic relationship. Guests feel heard and valued, while hotels gain indispensable insights to enhance their offerings.

Therefore, as patrons of hospitality, your feedback matters. Whether through online reviews, suggestion boxes, or direct conversations, your input shapes the experiences of future guests and guides the continuous improvement of hotels worldwide.

Let's embrace the transformative power of feedback. Every review, every suggestion, every comment is a stepping stone toward elevating the standards of hospitality. Hotels eagerly welcome your feedback, appreciating each contribution as a catalyst for growth and enhancement.

Next time you check out of a hotel, remember your feedback is a gift—a gift that holds the potential to shape and enhance the experiences of fellow travellers. Your voice matters, and hotels are grateful for the invaluable insights you provide. Together, let's continue to craft exceptional experiences and shape the future of hospitality through the simple act of sharing our thoughts.


The Power of Consistent Marketing in Hospitality: Stay Seen, Stay Chosen

The Power of Consistent Marketing in Hospitality: Stay Seen, Stay Chosen

By Author

Published on August 25, 2025

In today’s fast-paced world, every brand dreams of sales. We picture that decisive handshake, the signed contract, the ringing of the cash register. But behind every successful sale lies a foundation that often goes unnoticed: marketing.

Sales is action. It’s lead generation, connecting with a prospect, demonstrating value, sharing proposals, and closing orders. It’s the direct path to revenue. But here’s the truth: sales doesn’t happen in a vacuum. It begins long before that phone call or meeting ever takes place—with the quiet but powerful work of marketing.

Marketing is brand building. It’s about creating visibility, positioning your brand in a crowded market, and ensuring your audience remembers you when they need you most. In a dynamic industry like hospitality, this isn’t optional—it’s survival.

Think about it: hotels, restaurants, and resorts are constantly looking for vendors, partners, and solutions. Whether it’s technology providers, F&B brands, design consultants, or training services, the hospitality sector thrives on a network of collaborations. But for a company to earn a place in that network, it has to be seen. If your brand is invisible, your sales team is starting every conversation cold.

This is where continuous marketing becomes your strongest ally. Digital promotions, month-on-month campaigns, and consistent visibility ensure your brand is never far from your audience’s mind. You don’t know when a hotelier might decide they need new kitchen equipment, a cloud-based booking platform, or luxury linens. But if you’ve been steadily present in their world, the chances are high that they’ll remember your brand when the time comes.

Marketing doesn’t just complement sales; it fuels it. It warms up your leads, makes outreach easier, and positions your company as a trusted solution provider rather than just another option. For businesses in the hospitality industry, where competition is fierce and relationships matter, this kind of brand presence is invaluable.

Because when opportunity knocks, you don’t want to introduce your brand—you want it to already feel familiar.


PGC Chennai Presents HE Awards – Honouring the Strength, Stories, and Spirit of Men in Society

By Author

Published on July 9, 2025

In a landmark moment for Ponneri and beyond, the Ponneri Gymkhana Club (PGC) made history by hosting the first-ever HE Awards, a heartfelt tribute to the spirit, resilience, and role of men in shaping our communities. The event, presented by PGC in collaboration with Hospitalitynews, was held on July 4th, 2025, and marked a powerful beginning to what promises to be a prestigious annual tradition.

The evening welcomed over 300 distinguished guests and honored 25 exemplary men from diverse backgrounds—fathers, professionals, leaders, mentors—whose contributions often go unnoticed but are deeply felt within the fabric of society.

Gracing the celebration as Chief Guest was His Highness Mohammed Asif Ali, the Prince of Arcot, whose presence added regal dignity to the occasion. Echoing the sentiment of the evening were esteemed guests Assistant Commissioner of Ponneri, Mr. Shankar, and MLA Mr. Durai Chandrasekhar, who in their powerful keynote address stated, “Honouring good men is not just about what they do, but who they choose to be every day – leaders, fathers, brothers, mentors, and pillars of society.”

The ambiance at PGC was truly celebratory, showcasing its grandeur with 178 rooms, 4 banquet halls, 2 sprawling lawns, and over 12 sports amenities—firmly positioning it as not just a club, but a premium destination for weddings, corporate gatherings, and lifestyle events.

The event was supported by TJS College of Arts & Science and Big Screen, and was expertly curated by Sonali Jain and Kashish Jain, who brought the evening to life with emotion, elegance, and purpose.

The night concluded with standing ovations, soulful music, and a clear promise—that the HE Awards, in partnership with Hospitalitynews, will return every year to shine a light on the quiet strength and positive influence of men in our society.

Because when we honour goodness, we inspire greatness—and the HE Awards are just the beginning.

About PGC Chennai:
Located just 40 minutes from Chennai, the Ponneri Gymkhana Club (PGC) is one of Tamil Nadu’s largest and most vibrant private clubs. With luxurious accommodation, top-tier sports facilities, banquet halls, and picturesque lawns, PGC is redefining what it means to blend hospitality, leisure, and community. Whether you're planning a dream wedding, corporate retreat, or simply a weekend escape, PGC offers an unmatched experience of celebration and serenity. Learn more at www.pgcchennai.com.


PGC Presents the First-Ever HE Awards in Association with Hospitalitynews – Join Us to Celebrate Unsung Heroes on July 4th!

PGC Presents the First-Ever HE Awards in Association with Hospitalitynews – Join Us to Celebrate Unsung Heroes on July 4th!

By Author

Published on July 2, 2025

This Friday, July 4th, 2025, the Ponneri Gymkhana Club (PGC), in collaboration with Hospitalitynews, is all set to host the first-ever edition of the HE Awards (Honouring Excellence Awards)—an inspiring evening dedicated to recognizing individuals who have selflessly served society.

With the theme “They Deserve Their Moment,” the event promises to be a grand tribute to Professors, Doctors, Police personnel, Government Officials, Social Workers, and many more everyday heroes whose dedication often goes unrecognized.

The event will take place at the Ponneri Gymkhana Club, with proud support from TJS College of Arts & Science and Hospitalitynews as the official media partner.

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Event Details:

  • Date: Friday, 4th July, 2025
  • Time: Starting from 3:00 PM
  • Venue: Ponneri Gymkhana Club

This is your chance to witness an evening filled with heartfelt stories, inspiring achievements, and community appreciation. Come be part of this meaningful celebration and show your support for the people who make a real difference in our lives.

For RSVP and More Information:

+91 75502 65615 / +91 93636 32829
Follow on Instagram: @ponnerigymkhanaclub

Let’s come together to celebrate those who deserve their moment in the spotlight!

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