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By Shreenidhi Jagannathan
Published on August 4, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
As we delve into the vibrant world of hospitality, one undeniable truth emerges - the voice of our customers holds unparalleled significance. Each review penned by a guest is a glimpse into their experience, a snapshot of their journey within the realms of our cherished hotels. These reviews, accompanied by ratings, wield remarkable influence over the trajectory of our establishments, playing a pivotal role in shaping our growth and reputation.
In this digital age, customer reviews have evolved into potent agents of change, capable of swaying the decisions of countless travellers. Positive reviews and high ratings act as shining beacons, guiding potential guests towards our doors. A steady stream of glowing feedback not only validates our endeavours but also propels us to greater heights, instilling confidence in prospective visitors and inspiring loyalty among our cherished patrons.
Conversely, we cannot overlook the impact of negative reviews. Each critique serves as an opportunity for introspection, urging us to recalibrate and refine our offerings. Embracing constructive criticism with humility and implementing necessary changes exhibits a commitment to guest satisfaction - an endeavour that forms the cornerstone of our industry's success.
But reviews alone cannot usher us into the future; they merely illuminate the path ahead. To stride confidently into the world of tomorrow, we must wholeheartedly embrace the wonders of technology.
In the ever-advancing realm of hospitality, technology catalyses transformation. From enhancing the guest experience to streamlining operations, technology offers boundless opportunities for our industry, particularly for hotels.
Imagine a world where guests can effortlessly check in through mobile apps, customize their room preferences, and access concierge services at the touch of a button. Picture the efficiency brought about by integrated property management systems that seamlessly manage reservations, inventories, and communication between departments. Envision the power of data analytics, enabling us to better understand guest preferences and deliver personalized experiences that leave lasting impressions.
Moreover, technology doesn't stop at guest-facing innovations. Behind the scenes, it optimizes our operations, saving time, resources, and costs. Automated housekeeping systems ensure that rooms are ready promptly, and energy-efficient solutions foster sustainability, reflecting our commitment to the environment.
In times like these, technology also plays a crucial role in ensuring guest safety and convenience. Contactless solutions, mobile payments, and digital menus have become the new norms, offering reassurance in a world shaped by the recent global challenges.
Yet, as we embark on this journey of technological evolution, let us not forget the essence of hospitality - the human touch. Technology, when wielded with finesse, complements the warm smiles and impeccable service that define our industry. It is not a replacement, but an enhancement, empowering our teams to focus on meaningful interactions with our guests.
So, dear readers, as we celebrate the power of customer reviews and the profound influence they have on our growth, let us embrace technology as our ally. Let us embrace it as the key to unlocking the full potential of hospitality in our hotels. Let us step boldly into the future, with innovation and humanity entwined, as we pave the way to new horizons in hospitality.
Here's to a future where technology and hospitality dance harmoniously, weaving unforgettable stories for our guests and creating magical moments that last a lifetime.
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By Author
Published on January 17, 2025
In the early hours of January 16, 2025, India proudly joined an exclusive club of spacefaring nations with ISRO’s successful execution of the SpaDeX docking experiment. This accomplishment, which involved the precise docking of two small satellites—SDX01 (Chaser) and SDX02 (Target)—marks India as the fourth nation in the world to achieve this complex feat, following in the footsteps of the U.S., Russia, and China.
Launched on December 30, 2024, the SpaDeX mission was designed to demonstrate critical technology needed for spacecraft rendezvous, docking, and undocking using small satellites. ISRO’s Mission Operations Complex (MOX) in Bangalore oversaw the procedure, which included moving the satellites from a 15-meter hold point to a successful docking. Following the maneuver, ISRO confirmed the successful control of the two satellites as a single entity, with power transfer and undocking tests scheduled for the coming days.
The mission also serves as a critical building block for future space endeavors, including India’s plans for lunar exploration, astronaut missions to the Moon, and the development of the Indian Space Station. Additionally, the SpaDeX experiment demonstrates the transfer of electric power between docked spacecraft, a crucial step for in-space robotics, composite spacecraft control, and payload operations. ISRO's success with SpaDeX not only strengthens India’s position in the global space community but also sets the stage for future advancements in space technology.
Hospitalitynews is proud to witness and celebrate this remarkable achievement, marking another moment of national pride and technological advancement for India. This historic success enhances India's growing reputation in space exploration, and it is an inspiring achievement that paves the way for even greater milestones in the future.
Photo and video Credit: X/@ISRO
Published on January 16, 2025
As the calendar turns to a new year, the hospitality industry gears up for one of its most anticipated events: the launch of Leamanah Awards Season 6. Scheduled for Saturday, January 18th, 2025, at the illustrious Planet Hollywood Thane City, this glamorous evening promises inspiration, celebration, and an unforgettable experience.
Mumbai will play host to “Let the Leaders Talk,” an exhilarating collaboration between Leamanah Awards and Planet Hollywood Thane City. Here’s what makes this event a standout:
The Grand Launch: Witness the prestigious commencement of Leamanah Awards Season 6 Launch, an accolade that honors excellence in the Indian hospitality sector.
A Star-Studded Evening: The event will feature an impressive lineup of industry leaders, including:
Akash Bhatia, Chief Executive Officer, Eco Hotels
Vipul Mohan, Brand Ambassador of LeAmanah
Varun Sahani, Sr. Vice President Operations, The Orchid Hotel
Perkin Rocha, Business Consultant of LeAmanah
Bhagwan Balani, General Manager, ITC Maratha Hotel
Tanuj Arora, General Manager, Planet Hollywood Thane City
An Inspiring Agenda: The evening will include a ceremonial lamp lighting, insightful sessions led by distinguished leaders, and a felicitation ceremony for esteemed guests and contributors.
Networking Night: Conclude the evening by connecting with Mumbai’s most inspiring leaders and professionals in hospitality.
The visionary behind the Leamanah Awards, Anu Singh Bagal, has carved a niche in the hospitality and business consulting sectors. As the Founder and Managing Director of Leamanah By AB Consulting, she has consistently championed innovation, leadership, and excellence. Anu’s tireless efforts have propelled the Leamanah Awards to become a benchmark for recognizing outstanding achievements in Indian hospitality.
Her unwavering commitment to fostering talent and celebrating leadership is evident in the meticulous planning and execution of events like these. With Season 6, she aims to inspire even greater heights of achievement, spotlighting individuals and organizations that exemplify excellence in their fields.
Date: Saturday, January 18th, 2025
Time: 7:00 PM
Venue: Planet Hollywood Thane City, Ghodbunder Rd, Hiranandani Estate, Thane West, Maharashtra
Powered by: Ram Rattan Group
Media Partner: Hospitalitynews India
Lamp Lighting Ceremony: A symbolic start to the evening’s celebrations.
Event Introduction: By Anu Singh Bagal, setting the tone for the night.
Welcome Address: Speeches by TJ and Vipul Mohan.
Leader’s Talk: Two engaging sessions featuring industry stalwarts.
Felicitation Ceremony: Honoring the evening’s distinguished guests and contributors.
Media Interactions: Exclusive bytes for the press.
Networking Night: An opportunity to forge connections and share insights with the industry’s best.
Leamanah Awards Season 6 promises to be a night of glamour, inspiration, and celebration. With the spotlight on the leaders who shape the hospitality landscape, this event will undoubtedly set the stage for the year ahead. Don’t miss the chance to be part of this momentous occasion and witness Mumbai’s finest come together under one roof.
Stay tuned for exclusive coverage and highlights, brought to you by Hospitalitynews India.
Published on November 27, 2024
In a landmark move to redefine restaurant empowerment, Swiggy, India's leading on-demand convenience platform, has unveiled three transformative initiatives: Kitchen Equipment Procurement Support, Hygiene Audit, and Professional Photoshoot Services. These strategic offerings underscore Swiggy’s commitment to bolstering the food services ecosystem by addressing pivotal operational and growth challenges faced by restaurant partners.
Efficient operations begin with the right tools. Swiggy’s Kitchen Equipment Procurement Support connects small to mid-sized restaurant partners with reliable suppliers through the Swiggy Owner app. This initiative ensures access to high-quality equipment at fair pricing, helping restaurants optimize kitchen setups and elevate operational standards. By simplifying procurement, Swiggy aims to empower businesses to focus on what truly matters — delivering culinary excellence.
Adding another layer to its ‘Swiggy Seal’ hygiene program, Swiggy’s newly launched Hygiene Audit offers restaurant partners comprehensive insights into food quality and hygiene practices. Through collaborations with FSSAI-accredited agencies, audits are now accessible at discounted rates. This initiative evaluates critical areas such as facility design, operations, maintenance, sanitation, and training.
Moreover, educational webinars and expert guidance are available to support restaurants in maintaining impeccable hygiene standards. Swiggy’s holistic approach ensures that customers trust not just the taste but also the safety of their meals.
Understanding the power of visual appeal in online food ordering, Swiggy has introduced Professional Photoshoot Services. By offering high-quality imagery at pass-through rates via its app, Swiggy enables restaurants to showcase their dishes in the best light. The result? A potential 5x increase in orders, as studies show the direct correlation between visually appealing dishes and customer engagement.
During the pilot phase, hundreds of restaurants embraced this service, transforming their online presence and building stronger connections with customers.
These initiatives reflect Swiggy’s unwavering dedication to the growth and success of its restaurant partners. Speaking on the launch, Deepak Maloo, Head of Customer Experience & Restaurant Experience at Swiggy Food, shared, “Swiggy is committed to supporting its restaurant partners by providing them with vital resources and expertise. These newly launched initiatives address key challenges, be it improving sales through high-quality images, optimizing operations with better kitchen setups, or driving high food hygiene standards.”
Swiggy’s latest offerings are part of a larger framework of partner-focused programs, including Recruitment Support, Licensing Assistance, and Loan Services. Together, these initiatives reinforce Swiggy’s role as a true partner to restaurants, equipping them with the tools needed to succeed in an ever-evolving market.
In an industry where innovation and adaptability are key, Swiggy’s initiatives signal a brighter future for restaurant partners. With solutions that enhance efficiency, boost customer engagement, and ensure hygiene excellence, Swiggy is paving the way for restaurant partners to thrive, one kitchen, one meal, and one photograph at a time.
For restaurant partners across India, the message is clear: with Swiggy, growth isn’t just an option — it’s a promise.
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