Sajeev Nambiar Kulangarath: A Visionary GM, Leading with Passion and Purpose in Hospitality

Admin

Published on August 4, 2023

Sajeev Nambiar Kulangarath has an impressive portfolio of experiences in the hospitality industry, particularly excelling in front-office management and general management roles. His journey in hospitality continued with notable roles as Assistant Manager in Front Office/Duty Manager at Holiday Inn Bloomsbury in London, UK, and later as Assistant Manager of Front Office at Holiday Inn Resort in Goa, India. He then joined Marriott Hotels in Chennai, India, as a Front Office Manager. He assumed the role of General Manager at Speke Hotel in Kampala, East Africa. Returning to India, Sajeev held the position of General Manager at Spree Hospitality in Bangalore, Karnataka, and now, he is the General Manager at Clarion Hotel President.

How long have you been a GM?

I have been working as a General Manager (GM) for the past 8 years. My journey as a GM started in Africa, where I had the responsibility of managing a sprawling five-acre resort. I am proud to say that I ran the resort successfully during my time there. However, due to the challenges posed by the COVID pandemic, I had to return to India.

What do you enjoy the most about being a GM?

I have a true passion for the hospitality industry. As General Manager, I handle multiple aspects, including revenue management, guest relations, and ensuring smooth customer interactions. Interacting with both guests and employees fills me with happiness and satisfaction. I aspire to be a leader who can inspire and be a role model for my team. I firmly believe in the power of teamwork, where everyone collaborates to achieve shared objectives. Being the General Manager, I see myself as the captain of the ship, leading with dedication and enthusiasm. This passion continues to drive me, and I always set clear goals for the next five years, and I consistently achieve them.

What are the key responsibilities and challenges you face as a GM daily?

In the hospitality industry, handling complaints is one of the challenges we constantly face. However, complaint handling is an integral part of our industry, so we always strive to ensure our guests' happiness. Our ultimate goal is to make sure no guest leaves the hotel with any complaints in mind. Instead, we want them to leave with wonderful memories of their stay.

Another challenge we currently face is staff attrition. After the impact of COVID, the hospitality industry was significantly affected, leading to hesitation among youngsters to enter this field. As a result, we are facing difficulties in finding properly qualified staff at the moment. Staff attrition has risen above 10% as well.

Despite these challenges, the essence of the hospitality industry lies in serving our guests and meeting their needs. Whether they visit for leisure, comfort, or business, we take every guest's satisfaction seriously. If any issues arise, we promptly address them, going above and beyond to ensure our guests have a delightful experience and leave our hotel with smiles on their faces.

How do you manage a diverse team under your belt?

In each department, we encounter employees with different personalities and skill levels. Some may be well-trained, while others might still be in the process of learning. If they have any knowledge gaps after recruitment, we make sure to fill them through training. We also provide them with thorough knowledge of the hotel's Standard Operating Procedures (SOPs). We recognize and leverage the individual strength and skills of each team member. And we foster an inclusive environment where all team members feel valued, respected and empowered to contribute their unique perspectives. And we celebrate milestones of our team, reinforcing the importance of our teamwork. It is hardly a task to manage a team that understands and respects different backgrounds.

What strategies or techniques do you personally use to de-stress and maintain a positive mindset?

Being self-confident and maintaining a positive mindset without dwelling on negativity are key qualities that can make you a successful leader. I always focus on the positive aspects, which helps me steer clear of stressful situations. Additionally, practising activities like meditation and regular exercise aids in reducing stress.

Furthermore, it is crucial never to speak ill of others. Instead, always think positively about them. If any staff member lacks certain skills or requires guidance, we believe in offering support rather than dismissing them. By providing the necessary assistance, we help them grow both as employees and individuals, fostering a supportive and nurturing environment here.

What is your vision for this hotel?

Currently, we have a total of 130 rooms, and our occupancy rates have been consistently around 80% until now. However, I have set a goal to increase our occupancy rate to a remarkable 95% and above. I aim to raise our Average Room Rate (ARR) by a minimum of 20% to enhance our revenue.

To ensure our guests' comfort, we have plans for renovations to improve our facilities. Looking ahead, in the next five years, I envision achieving substantial revenue growth of 60-70%. I am confident that with the dedicated support of our staff and our commitment to providing exceptional service standards, we will be able to accomplish these targets.

Tell me about your biggest accomplishment as a GM.

When I was managing my previous property, even during first-wave COVID times, my occupancy rate was above 80%. Guests continue to stay in my hotel. I was able to deliver the best services to my guests despite those trying times. It is something I always remember. Whenever you give the best services to any client, they never go out of your property. They always stay by the hotel and support you. I also received positive reviews from TripAdvisor. I always make sure to have proper staff engagement activities. If you have proper staff engagement activities and provide good remuneration as per the market standards, the staff will be less likely to leave your establishment. Currently, Clarion Hotel President’s staff attrition rate is below 6%, and I intend to keep it that way.

What is one piece of advice you would give to youngsters aspiring to join the hospitality industry?

For any young person considering a career in the hospitality industry, passion is the key. It's essential to view it as a fulfilling career choice, rather than just a job. When you're genuinely passionate about your work, the hospitality industry offers incredible opportunities for growth and success.

I, too, entered this industry driven by passion. It became my true calling, and I embraced it wholeheartedly. My strength in people management played a significant role in my journey, allowing me to achieve great heights and become a General Manager.

During my early days, I eagerly stayed back in the hotel to learn and improve my skills. I firmly believe in setting goals and striving to achieve them. The hospitality industry opens doors to wonderful opportunities, and when you approach it with passion, it becomes a truly rewarding path, not just a profession.

Balancing Excellence and Experience: An Interview with Ruban Das

Nishang Narayan

Published on December 3, 2024

Ruban Das, the General Manager of Hyatt Regency Chennai, has spent over two decades navigating the dynamic world of hospitality. In a special feature for Hospitality News, Ruban opens up about his inspiring career, from his beginnings as a corporate management trainee to leading one of Chennai's most prestigious hotels. His journey, filled with pivotal moments, award-winning leadership, and innovative strategies, is one that resonates with aspiring professionals and industry stalwarts alike.

In this exclusive interview, Ruban shares his experiences, highlighting the rewarding moments of his tenure at Hyatt Regency Chennai. From fostering a motivated team to receiving heartfelt guest feedback, he reflects on the true essence of hospitality. When asked about balancing operational excellence with creating memorable guest experiences, Ruban explains the importance of empowering his team, integrating technology, and personalizing guest interactions.

Ruban also reveals some innovative practices implemented at Hyatt Regency Chennai, such as a “Surprise & Delight” program and sustainable initiatives like an in-house water bottling plant and waste reduction efforts. These measures not only enhance guest satisfaction but also underscore the hotel’s commitment to sustainability and community engagement.

The conversation takes an exciting turn as Ruban discusses how Hyatt Regency Chennai embraces local culture and cuisine, from authentic dining experiences at Spice Haat to collaborating with local artisans and celebrating traditional Indian festivals. This focus on cultural immersion offers guests a deeper connection to Chennai’s heritage.

Looking to the future, Ruban outlines ambitious goals for the hotel, including leveraging emerging technologies, enhancing personalized guest experiences, and strengthening ties with the local community. His vision for Hyatt Regency Chennai as a hub that harmonizes local culture with global luxury is both inspiring and forward-thinking.

In conclusion, Ruban’s insights reveal a leader deeply committed to creating meaningful experiences for both guests and employees. It was a privilege to delve into his thoughts and strategies in this engaging conversation.

For the full interview and exclusive insights, grab a copy of the Hospitality News December Magazine or visit our website today!

Shoby T. Paul Discusses How Halo Airways Is Leading in Luxury Air Travel

Nishang Narayan

Published on December 3, 2024

In an exclusive interview with Hospitality News, Shoby T. Paul, CEO of Halo Airways, opens up about his journey, his vision for private aviation in India, and how his company is setting new benchmarks in luxury travel. Based in Kochi, Halo Airways has flourished under his leadership, becoming a prominent player in the private aviation sector. With an elite clientele that includes corporate leaders, Bollywood celebrities, and political figures, the company is synonymous with safety, luxury, and excellence.

As Cochin International Airport prepares to unveil its new business jet terminal, Shoby views this as a pivotal moment for Kerala’s aviation landscape. He delves into how the terminal will revolutionize private travel, complementing the seamless, personalized experiences that Halo Airways is celebrated for.

When asked about the pandemic’s impact, Shoby reflected on the challenges and opportunities it brought. Halo Airways adapted quickly, shifting focus to private jets to meet the soaring demand for safe and exclusive travel. This adaptability, he says, has become a cornerstone of their success.

A hallmark of Halo Airways is its ability to create tailored travel experiences. Whether it’s ensuring client confidentiality, offering custom inflight meals, or expediting security clearance, every detail is designed to reflect the individuality of their high-profile clientele. Shoby emphasizes that delivering an exceptional experience goes beyond luxury—it’s about anticipating needs and making each journey truly memorable.

Shoby also discusses the exciting future of private aviation, from the potential of electric aircraft to digital innovations that enhance booking and personalization. He shares his passion for connecting people and his commitment to fostering creativity and collaboration within his team.

Concluding with anecdotes about handling challenges with foresight and precision, Shoby highlights the meticulous planning that ensures every flight is flawless.

It was a fascinating conversation that offered a rare glimpse into the visionary mind behind Halo Airways. To read the complete interview and explore more about Shoby T. Paul’s inspiring journey, check out the Hospitality News December Magazine on our website or DM us to get the physical copies.

Deep Preet Bindra Unveils Insights on The Westin Hyderabad Mindspace's Vision and Future Plans

Nishang Narayan

Published on December 3, 2024

In an exclusive interview with HospitalityNews, Deep Preet Bindra, General Manager of The Westin Hyderabad Mindspace, opens up about his journey, the evolving landscape of business and leisure travel, and his strategic vision for the property.

Bindra’s rich career spans over two decades, with significant experience at some of the most prestigious properties in India. His leadership has made a mark at renowned establishments such as The Oberoi, JW Marriott, and Courtyard by Marriott, and now, as the General Manager of The Westin Hyderabad Mindspace, he continues to influence the direction of the hospitality sector in Hyderabad.

In our conversation, Bindra offers a detailed look into his vision for the hotel, positioning it as the go-to destination for both business and leisure travelers. By blending Westin’s global standards with the vibrancy of Hyderabad’s cultural heritage, he aims to create an unparalleled guest experience. From personalized in-room amenities to curated culinary experiences that highlight Hyderabad’s flavors, every detail is thoughtfully crafted to elevate the stay of every guest.

As the city experiences rapid transformations in travel trends, Bindra observes the growing shift towards bleisure travel, where business travelers seamlessly combine work and leisure. To cater to this demand, The Westin Hyderabad Mindspace has developed tailored packages that incorporate city tours, wellness retreats, and local culinary experiences.

Culinary innovations are another key area of focus. The hotel’s award-winning restaurants, including the internationally-inspired Seasonal Tastes, authentic Prego, and the Mediterranean delights at Casbah, continue to redefine dining in Hyderabad. Bindra discusses the team’s commitment to creating memorable culinary experiences by merging local and global flavors with sustainable practices.

Sustainability is at the heart of the hotel’s operations, with initiatives ranging from composting organic waste to offering electric vehicle transportation options. These green efforts are part of a broader commitment to environmental stewardship, ensuring that luxury doesn’t come at the cost of the planet.

Looking ahead, Bindra hints at several exciting developments, including advanced automation for guest services and personalized offerings that will redefine luxury hospitality at The Westin Hyderabad Mindspace.

This insightful conversation with Deep Preet Bindra sheds light on the forward-thinking strategies that are set to shape the future of hospitality at The Westin Hyderabad Mindspace. Be sure to check out the full interview and discover more exciting plans in the December edition of HospitalityNews, available both digitally on our website and in print.