Ascott Unveils Oakwood Erode Resort: A Milestone in Indian Hospitality Expansion

Ascott Unveils Oakwood Erode Resort: A Milestone in Indian Hospitality Expansion

By Author

Published on December 28, 2023

CapitaLand Investment Limited's lodging unit, The Ascott Limited, is set to make a mark in India with the signing of a management agreement for Oakwood Erode Resort in Tamil Nadu. The collaboration with Sensation Hospitality Avenues LLP, the hospitality arm of Sensation Infracon, signifies a strategic move in Ascott's expansion across India.

Located in the vibrant city of Erode, Oakwood Erode Resort aims to redefine luxury and comfort. The signing ceremony, graced by Hoshang Garivala, Country General Manager, Ascott International Management India Pvt. Ltd, along with representatives from Sensation Infracon, marks a significant step in bringing unparalleled hospitality to esteemed guests.

Erode, strategically positioned on the banks of the Kaveri River and surrounded by the Western Ghats, has emerged as a key investment destination for the hospitality sector. Its connectivity through the Bangalore-Coimbatore-Kerala route and ongoing infrastructural development have enhanced its appeal as a travel and business hub.

Scheduled to be operational by December 2026, Oakwood Erode will be situated in Periyasemure, Sathy Road, offering a modern façade, 90 rooms, diverse dining options, and versatile meeting spaces. The hotel is poised to cater to the varied needs of both leisure and business travelers.

Hoshang Garivala expressed excitement about the collaboration, stating, "We are thrilled to unveil our latest addition in the vibrant city of Erode in collaboration with Sensation Infracon. The new property epitomizes elegance, offering guests an oasis of tranquility and sophistication. This property embodies our unwavering commitment to redefining luxury and delivering exceptional hospitality."

Khushbu Kumari, Partner at Sensation Hospitality Avenues LLP, shared the enthusiasm, saying, "We are excited to bring the Oakwood Resort brand to Erode, a city known for its cultural heritage and economic significance. Our aim is to elevate the hotel to high international standards and offer guests an exceptional stay experience while exploring the scenic beauty of the state."

As Ascott continues to strengthen its presence in India, Oakwood Erode Resort emerges as a testament to its commitment to delivering world-class hospitality experiences. The hotel's strategic location and focus on blending regional charm with contemporary amenities align with the rich cultural legacy of Erode, promising an extraordinary stay for every guest. Cheers to the new era of luxury in the heart of Tamil Nadu!


Jurny Introduces Next Generation of AI Multi-Agents: Transforming Property Management with Unprecedented Efficiency and Accuracy

Jurny Introduces Next Generation of AI Multi-Agents: Transforming Property Management with Unprecedented Efficiency and Accuracy

By Nishang Narayan

Published on June 17, 2024

Jurny, the leading vertical AI platform for automating hotel and short-term rental operations, has announced plans to unveil its next generation of AI capabilities and multi-agent technology. Building on the success of its advanced AI, Nia, and its multi-agent system, the new release promises to automate up to 90% of back-office operations.

“Our AI and multi-agent system is changing the game for the hospitality industry, enabling a level of automation never before possible,” said Luca Zambello, founder and CEO of Jurny. “Our AI agents are already ten times faster and more accurate than humans in handling guest communications and other tasks. With version 2.0, we'll dramatically expand their capabilities and redefine what's possible in property management.”

Since its introduction just six months ago, Jurny's AI has seen rapid and widespread adoption, with nearly one-third of customers opting for Nia's fully autonomous mode. This figure has grown 300% since the beginning of the year. In this mode, Nia independently manages the entire guest journey, from check-in to check-out, including scheduling, cleaning, handling communications, escalating issues when needed, and prioritizing tasks based on guest sentiment.

Customers who have embraced Nia’s fully autonomous mode are reaping the rewards. They report a significant 25% decrease in operational costs and a marked improvement in guest experience, thanks to faster response times and greater efficiency. This aligns perfectly with a McKinsey & Co. report stating, "AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.”

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“Without Jurny, we'd be at a major disadvantage,” said Blendi Muriqi, founder and CEO of Delegate.co, a Jurny customer. “With Jurny and Nia, one person can now manage 100 units, whereas we needed two or three people before. This added efficiency has allowed us to scale our operations while maintaining exceptional service."

Jurny's multi-agent system is possible due to its unique vertically integrated platform design, which allows AI agents to work seamlessly across all software components. This approach mirrors the direction taken by tech giants like Apple, who are embedding AI deeply into their ecosystem with the upcoming Apple Intelligence on iOS 18, highlighting the potential for widespread AI adoption.

The next version of Jurny's multi-agent system, slated for release later this year, promises to be even more powerful, accurate, and cognitively advanced. This enhanced AI will be fully customizable for each property, allowing for unprecedented automation of up to 90% of back-office tasks while significantly improving the guest experience. This advancement will result in more revenue per unit, lower costs, and considerably higher profits for Jurny's customers.

"This update could increase the number of properties a single manager can handle from 50 to 200. Our existing AI already enables one manager to oversee 50 units, which is significantly higher than the industry standard. With the new release, this capability will quadruple," added Zambello. "The potential impact on the entire hospitality industry is immense."

As we've seen in the past, every time efficiency drastically increases, the market landscape changes. This technology holds massive potential for disruption because it allows one person to manage 200 units with the same resources that previously managed only 10 to 20. This dramatic improvement in efficiency means that individuals who couldn't afford to be property managers or didn't have the time will now have the opportunity. This technology will not only benefit the existing market but also drive significant growth, potentially boosting platforms like Airbnb itself.


Booking.com Joins Forces with Stonewall National Monument Visitor Center, Amplifying LGBTQ+ Representation in Travel and History

Booking.com Joins Forces with Stonewall National Monument Visitor Center, Amplifying LGBTQ+ Representation in Travel and History

By Nishang Narayan

Published on June 17, 2024

Booking.com is enhancing its mission to make travel accessible for everyone by announcing a new partnership with the Stonewall National Monument Visitor Center. This collaboration aims to preserve and promote LGBTQ+ history and culture, reinforcing Booking.com's commitment to diversity and inclusion in the travel industry.

Arjan Dijk, CMO and Senior Vice President of Booking.com, expressed pride in being a Founding Partner of the Visitor Center, stating, "Booking.com is incredibly proud to be a Founding Partner of the Stonewall National Monument Visitor Center, making it easier for visitors to learn more about a significant piece of history for the LGBTQ+ civil rights movement, in one of the most popular travel destinations in the world."

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This partnership announcement coincides with Booking.com's release of new research emphasizing the importance of inclusivity in travel. Key insights include:

  • Over half (59%) of American LGBTQ+ travelers have faced discrimination while traveling.

  • 50% of American LGBTQ+ travelers feel more insecure and self-conscious due to their LGBTQ+ identity.

  • More than half (58%) of American LGBTQ+ travelers prefer destinations with established LGBTQ+ tourism, while 46% seek destinations where they can promote social awareness and acceptance.

  • 72% of American LGBTQ+ travelers acknowledge that increased inclusivity in the travel industry has made them feel more comfortable.

For more detailed insights, the research methodology, and global statistics, please visit the Booking.com global media room.

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About Booking.com

Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com's mission is to make it easier for everyone to experience the world. By leveraging technology to reduce travel friction, Booking.com connects millions of travelers with memorable experiences daily. Follow @bookingcom on social media or visit globalnews.booking.com for more information.


Regent Hong Kong The Signature Suite Collection Revealed

By Nishang Narayan

Published on June 17, 2024

As part of its stunning transformation, the reimagined Regent Hong Kong continues to enhance its allure with the unveiling of the Signature Suites. This trio of luxurious residential retreats, each featuring a private outdoor terrace and whirlpool, offers unrivaled views of Victoria Harbour and the dazzling Hong Kong skyline, along with bespoke service tailored to individual preferences.

A Trio of Unique Luxury Retreats

The Presidential Suite, Terrace Suite, and CEO Suite showcase the sublime aesthetic of visionary Hong Kong-born architect and designer Chi Wing Lo. These one-of-a-kind personal havens elevate the Regent Hong Kong experience to new heights. Celebrating the Beauty of Contrasts, Lo has created timeless spaces with serene design sensibilities that stunningly juxtapose the hotel's spectacular vistas from multiple angles, providing guests with bespoke experiences that inspire special moments. From wedding ceremonies and intimate soirées to exclusive private events and romantic getaways, Regent Hong Kong's signature suites set the stage for exceptional experiences.

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Michel Chertouh, Managing Director of Regent Hong Kong, comments, "Each of our Signature Suites is designed to offer a highly personalized experience and the height of sophistication and discreet luxury. Guests will feel as if they are living in a luxurious contemporary residence with spaces that become their own, rather than a hotel suite." Lo has reenvisioned each suite with warm cream tones, custom furnishings in natural oak with leather detailing, and artisan craftsmanship, creating a tranquil ambiance with understated sophistication, elevated above the bustle of the city, while overlooking it all.

Exceptional Luxury and Discreet Service

The Signature Suites are the crème de la crème of the 129 stunning suites at Regent Hong Kong, among a total of 497 guestrooms. Each Regent suite is a residential-style luxury retreat with a spacious living area and Oasis bathroom. Guests can bask in discreet luxury and elevated amenities while enjoying magnificent vistas in Harbourview and Seaview Suites with intimate private havens designed for indulgent moments. Bespoke service 'on your terms' includes access to the exclusive Regent Club, offering elevated experiences over breakfast, afternoon tea, and evening cocktails.

For those seeking the pinnacle of luxury in Hong Kong, the Signature Suites at Regent Hong Kong promise an unparalleled experience, combining world-class design, breathtaking views, and personalized service to create unforgettable stays.

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