IndiGo Celebrates 18th Anniversary with New Growth Initiatives

IndiGo Celebrates 18th Anniversary with New Growth Initiatives

By Author

Published on August 11, 2024

IndiGo, India's largest airline and one of the biggest globally, recently marked its 18th anniversary with a series of announcements signaling the next phase of its growth. The celebration, held at the Bharat Mandapam in New Delhi, was attended by key figures from the travel industry, partners, investors, and the airline’s leadership.

Over the past 18 years, IndiGo has transformed air travel in India by connecting 88 domestic destinations with over 400 routes, making air travel accessible to millions, including first-time flyers. Internationally, the airline has expanded its reach to 33 cities across more than 100 routes.

As part of its growth strategy, IndiGo has placed a record order for 500 new aircraft, including the Airbus A321-XLRs expected to enter service in 2025 and the widebody A350-900s scheduled for delivery in 2027. This expansion plan aims to double the airline's scale by the end of the decade.

To enhance customer experience, IndiGo introduced several new initiatives. The airline launched 'IndiGoStretch,' a new business class service available on 12 metro-to-metro routes, starting with the Delhi-Mumbai sector. This service features premium seating and other amenities aimed at attracting business travelers.

IndiGo also unveiled its much-anticipated loyalty program, 'IndiGo BluChip.' This program is designed to reward frequent flyers with benefits based on their spending, including real-time tier upgrades and lifetime validity for active members. The full program is set to launch in September 2024, with early registration opening immediately.

Pieter Elbers, CEO of IndiGo, reflected on the airline’s journey, stating, "On our 18th anniversary, it’s time to reflect on the wonderful and incredible IndiGo journey of giving wings to the nation. I would like to deeply thank the 600 million customers since inception that choose to fly IndiGo and all my colleagues who work so relentlessly and professionally serving our customers. Together we are building the IndiGo growth story realizing India by IndiGo.

As India’s leading carrier, we are constantly looking at ways of improving our service offering for our millions of our customers. With India’s soaring economy and the evolving aspirations of the Indian society, it’s time for us to redefine air travel once again and provide our evolving customers more benefits as they travel the world on us.

I am pleased to announce a new era of our IndiGo journey with the launch of IndiGoStretch – a tailor- made business product; and IndiGo BluChip – our much-awaited loyalty program. In addition, we have also launched a completely refreshed website and app with several features to make our customers experience more hassle-free. We are excited with this new era of IndiGo’s journey as we will continue to deliver on our core promises of being on-time, offering affordable fares, and delivering a courteous and hassle-free travel experiences across our unparalleled network."

In addition to these offerings, IndiGo has revamped its website and mobile app to provide a more user-friendly experience, further enhancing its service for customers.

Image Credit: IndiGo Press Note


Industry Leaders Call for Structural Reforms Ahead of Union Budget 2026

Industry Leaders Call for Structural Reforms Ahead of Union Budget 2026

By Author

Published on February 1, 2026

With expectations rising ahead of Union Budget 2026, industry leaders across hospitality, travel and food services are collectively calling for policy measures that move beyond short-term relief and address structural challenges limiting sustainable growth. From destination development and connectivity to taxation reforms and easier access to capital, the sector believes the upcoming Budget can play a defining role in shaping India’s tourism trajectory.

Shruti Shibulal of Tamara Leisure Experiences highlighted the need for a more diversified tourism map, with greater emphasis on developing new destinations and strengthening regional connectivity through schemes such as UDAN. She stressed the importance of sustainable tourism frameworks, simplified visa processes for wellness-led travel, and deeper rural participation to ensure tourism growth translates into local employment and long-term economic value.

From the food services segment, Pranav Rungta of Nksha Restaurant drew attention to persistent financial pressures faced by operators. He underscored the need for GST relief, revival of SEIS benefits, improved access to SME financing and formal industry recognition for food services, which could collectively ease cash flow constraints and support organised growth in the sector.

Amrita Gupta of Manglam Group pointed to the steady rise in experiential, wedding and wellness travel, particularly in heritage-rich destinations such as Jaipur. She advocated for quality-led investments, green financing options and focused policy support for heritage cities, allowing tourism growth to align with sustainability and cultural preservation.

Dinesh Yadav of Fine Acers echoed long-standing demands from the hospitality industry, calling for infrastructure status, GST reforms, innovative financing models and single-window clearances. According to him, these measures are critical to reducing project costs, improving viability and sustaining expansion across both established and emerging destinations.

Highlighting the strength of domestic travel, Govind Gaur of WanderOn and Dr Vikas Katoch of Adotrip emphasised the importance of continued investment in infrastructure, GST rationalisation and easier access to credit. They also reiterated the need for sustained focus on sustainable and heritage tourism, which they see as key drivers of inclusive, long-term growth.

As Budget 2026 draws closer, the unified message from the industry is clear: targeted reforms, policy clarity and long-term vision will be essential to unlock the next phase of growth for India’s hospitality, travel and food services ecosystem


Pre-Budget 2026: Travel & Hospitality Seek Policy Push to Sustain Demand

Pre-Budget 2026: Travel & Hospitality Seek Policy Push to Sustain Demand

By Hariharan U

Published on January 30, 2026

As the Union Budget 2026 approaches, India’s travel and hospitality sector is looking to policy support to consolidate the strong demand witnessed across domestic and international travel segments. While occupancies and travel intent remain healthy, industry leaders believe structural reforms are essential to ensure long-term, quality-led growth and global competitiveness.

The hospitality sector continues to benefit from experiential travel, destination weddings and wellness-led stays. However, industry stakeholders point out that high capital costs and limited access to long-term financing continue to put pressure on returns. Granting infrastructure status, offering tax incentives on capital expenditure and improving access to institutional credit are widely seen as critical steps to enable sustainable expansion across destinations.

Digital travel platforms and alternative accommodation providers are also playing an increasingly important role in shaping India’s tourism ecosystem. With demand rising for hotels, homestays and BnBs across Tier-II and Tier-III cities, the industry has reiterated the need for GST rationalisation, especially in the mid-scale segment, to keep travel affordable and ensure price consistency. Support for integrated digital booking platforms and skill development across tourism services is expected to improve transparency and enhance the overall traveller experience.

Outbound travel remains a key focus area ahead of the Budget, particularly as luxury and experiential travel from India gains momentum. Louis D’Souza, Managing Partner, Tamarind Global, says, “As luxury and experiential travel from India continues to gain momentum, the Union Budget can play a pivotal role in shaping both outbound and inbound travel sentiment. On the outbound side, high-spending Indian travellers are increasingly investing in curated, design-led experiences, but policies around TCS and forex costs continue to influence booking timelines and destination choices. Easing these financial frictions would boost travel confidence and encourage travellers to upgrade experiences rather than compromise on quality.”

He further adds, “Equally important is the opportunity to strengthen India's inbound tourism narrative. With global travellers seeking authentic, immersive journeys, India's rich cultural heritage, wellness offerings, luxury hospitality, and emerging experiential circuits are uniquely positioned to attract high-value inbound travellers. Strategic budgetary support for destination marketing, infrastructure upgrades, simplified visa processes, and enhanced connectivity can significantly elevate India's appeal as a premium travel destination.”

Long-haul leisure and island destinations are particularly sensitive to outbound travel costs. Leena Jhugroo, Managing Director, Travel Lounge Leisure & Tours Ltd., notes, “As India's outbound travel market matures, the Union Budget presents an opportunity to unlock sustained long-haul leisure growth. A key expectation from the industry is rationalisation of TCS on overseas tour packages and forex spends, which continues to impact travel affordability and decision-making for Indian consumers.”

She adds, “For island destinations like Mauritius, which are positioned around romance, luxury, wellness, and MICE, easing outbound travel costs would significantly boost bookings. Improved forex policies and incentives for international travel-linked services would further encourage longer stays and higher spends.”

Neighbouring destinations are also closely watching India’s policy direction. Highlighting Sri Lanka’s strong reliance on Indian travellers, Charith DeAlwis, CEO, Unique Lanka Travels, says, “India continues to be one of the most important and consistent source markets for Sri Lanka, driven by strong cultural ties, short travel time, and a growing appetite for nearby international destinations.”

He further states, “As the travel ecosystem evolves, policies that enhance ease of travel, cost transparency, and regional connectivity can play a meaningful role in encouraging more frequent visits and longer stays.”

Within the premium segment, luxury travel operators stress the importance of addressing cost inefficiencies to sustain aspirational demand. Mir Musa Baghirzade, Sales Director, Turalux, says, “The Union Budget is closely watched by the luxury travel sector, as policy decisions directly influence discretionary spending and travel intent. Indian travellers today are aspirational, well-informed, and willing to invest in unique global experiences, but cost inefficiencies, such as high TCS on outbound travel can act as friction points.”

He adds, “Additionally, continued emphasis on digital payments, ease of global banking, and improved forex accessibility would enhance the overall booking experience. Luxury travel is no longer limited to leisure alone; it now extends to wellness retreats, destination celebrations, and immersive experiential escapes.”

Across segments, industry leaders have also called for stronger focus on manpower development, improved aviation connectivity and expansion of air networks to unlock new travel corridors. As the sector enters 2026 with cautious optimism, stakeholders agree that a forward-looking Budget balancing domestic, outbound and inbound tourism priorities could play a defining role in shaping India’s travel growth story


Pre-Budget 2026: Travel-Tech and Hospitality Leaders Call for GST Relief, Infrastructure Status

Pre-Budget 2026: Travel-Tech and Hospitality Leaders Call for GST Relief, Infrastructure Status

By Hariharan U

Published on January 29, 2026

As India moves closer to the Union Budget 2026, stakeholders across the hospitality and travel-tech ecosystem are calling for structural reforms to sustain domestic travel growth and strengthen tourism-led development. With improving hotel occupancies and rising demand for alternative accommodations such as homestays and BnBs, the sector believes consistent policy support can help maintain momentum across emerging destinations.

Highlighting the growing role of digital booking platforms, Vinesh Gupta noted that online hotel and alternative accommodation platforms are becoming key enablers of destination-led tourism, particularly in Tier II and Tier III cities. He emphasised the need for further GST rationalisation on hotel rooms, especially in the mid-scale segment, to ensure affordability for travellers and price consistency across hotels and alternative accommodation providers.

As we look ahead to the Union Budget 2026, the online hotel and alternative accommodation booking ecosystem is playing an important role in supporting India's domestic and destination-led travel growth. With hotel occupancies improving and demand for homestays and BnBs rising across Tier-II and Tier-III cities, continued policy support can help sustain this momentum,” Gupta said.

He added that GST reforms would not only benefit consumers but also encourage better quality stays across destinations. As a travel-tech platform preparing to expand into flight bookings, Gupta said government support for digital travel platforms, integrated booking experiences, and skill development across tourism services would improve transparency, customer choice, and overall travel accessibility for Indian travellers.

Echoing similar concerns from the broader hospitality investment perspective, Vinesh Gupta pointed out that despite strong operating performance driven by robust travel demand, returns on investment continue to face pressure due to the sector’s capital-intensive nature and high acquisition costs.

Introducing tax incentives on capital expenditure and granting the long-awaited infrastructure status would provide a significant boost. This would unlock access to long-term institutional credit at competitive repo-linked or international benchmark rates, thereby easing the cost of capital and fuelling sustainable growth,” he said.

He further highlighted the need for stronger government-led manpower development and training initiatives to address the widening skills gap within hospitality. In addition, strengthening aviation connectivity and expanding the domestic airline network were cited as critical factors in opening new travel corridors and reinforcing India’s position as a leading global tourism destination.

With domestic tourism continuing to grow and digital platforms reshaping how Indians travel, industry leaders believe Budget 2026 presents a timely opportunity to align policy reforms with the sector’s long-term growth potential.

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