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By Author
Published on July 25, 2024
This Exclusive Article is Contributed by Mr Vinesh Gupta, General Manager of The Den
Hoteliers worldwide are witnessing a paradigm shift propelled by the seamless fusion of automation and innovation. While there may be concerns about job displacement, the reality is that robotics offer unparalleled efficiency, optimizing operations while curbing costs. This competitive edge not only streamlines tasks but also empowers human capital to achieve more with less labor, creating new job opportunities in the process. The burgeoning landscape of artificial intelligence, coupled with the advent of robotic devices and smart room technology, underscores the undeniable advantages of automation within the hospitality sphere.
The adoption of robotics in the hospitality sector is driven by several factors, including the need for enhanced operational efficiency, the desire to provide unique guest experiences, and the increasing demand for contactless services, especially in the wake of the COVID-19 pandemic.
Enhancing Guest Experiences
A significant area where robotics is evident in hospitality is guest services. Robots are being used as virtual concierges, front desk clerks, and even porters, which gives a new outlook on managing guests. Furthermore, robots can provide services that are unique to the guest’s requirements. These robots use artificial intelligence (AI) and machine learning to remember guests’ preferences, suggest activities, and even recommend the best options to guests, which makes guests’ stays more enjoyable. This adaptability to guests’ evolving needs is a testament to the industry's commitment to providing exceptional experiences.
Streamlining Housekeeping Operations
Another area where robotics is making a huge difference is housekeeping. Housekeeping is one of the most tedious and time-consuming services that can be improved and made more efficient using technology. For instance, robotic vacuum cleaners are now in use to ensure floors are clean at all times. Such robots can move around the furniture, avoid any barriers, and clean the entire space without any human interference. Besides vacuuming, robots are also being employed for other specific cleaning activities. For instance, UV-C light robots are used for the disinfection of rooms and other areas that the public is likely to access in an effort to increase the level of hygiene and safety for the guests. This not only enhances the effectiveness of housekeeping activities but also ensures that guests’ new sensitivity to cleanliness and hygiene is met.
Revolutionising Food and Beverage Services
Robotics is also revolutionizing the food and beverage sub-sector of the hospitality industry. From using robotic utensils in the kitchen to using robotic servers in restaurants, the application of robots is increasing order and accuracy in food preparation and delivery. Fast food joints are now employing robotic chefs who are capable of preparing most meals with efficiency and accuracy. These robots guarantee the standardization of meals, minimize wastage, and let the humans work on more creative and intricate assignments. Also, robot servers are no longer a rarity in many restaurants and cafes as they are now a trend. Such robots can accept orders, bring food and even interact with the clients, which makes the restaurant experience rather special. This trend is attributed to the desire to improve efficiency, cut the costs of employees and increase the demand for services that do not require physical touch.
Improving Back-End Operations
Apart from services that are directly offered to the guests, robotics has also found its way into the back end of the hospitality industry. For example, inventory management is in the process of being transformed by automated systems that are capable of managing and tracking inventory levels accurately. RFID technology in robots can help in performing inventory check ups frequently, and this will help in avoiding situations whereby there is either excess or inadequate stock in the stores. Furthermore, supply chain management is also benefiting from the use of robots to enhance the efficiency and accuracy of the system. Self-driving cars or AGVs and drones are being used in warehouses for conveying goods, stock taking, and order picking. This not only helps to increase the speed of operations but also helps to decrease the need for a workforce, thus reducing costs and increasing efficiency.
Therefore, it can be stated that the application of robotics in hospitality is gradually developing and may expand further in the future due to the constant progress in technology. While there may be concerns about job displacement, it's important to note that these technologies are not meant to replace human workers but to enhance their capabilities and create new job opportunities. AI and machine learning will also be incorporated into robots to improve their performance and make them smarter and more responsive. Also, the use of collaborative robots or cobots that will share working space with human employees will enhance productivity and work harmony.
The above article is a guest contribution and has neither been written nor edited by the team at hospitalitynews.in. The opinions expressed are solely those of the author and do not represent the views of hospitalitynews.in. We are not liable for the accuracy or reliability of any information or opinions presented.
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Published on September 5, 2025
As India’s hospitality sector braces for a busy festive season in October, November, and December, hotels are scrambling to hire approximately 250,000 temporary roles across various departments. However, with a demand-supply gap of roughly 60%, the challenge isn’t just hiring. It’s onboarding fast, training faster, and delivering consistently excellent guest experiences.
The festive rush is real. And so is the staffing shortage
In India, the October to December quarter is expected to see a 15%–20% spike in temporary hiring compared to last year. Hotels are adding more rooms, expanding their portfolio to accommodate weddings, corporate events, and a growing number of leisure travellers. Yet, the talent pipeline from hospitality schools remains thin, and training raw recruits on outdated and complex legacy systems is neither fast, nor scalable, nor viable.
So, what is the solution?
Here it is - a modern cloud-based Hotel Property Management System (Hotel PMS) like Hotelogix.
Built for simplicity, designed for speed
Hotelogix ensures a quick setup. This means, hotels to go live in days, not weeks, with zero operational downtime. Plus, the system is extremely easy-to-use. Such agility is crucial when properties are onboarding temporary staff who need to hit the ground running during heavy demand seasons. The solution’s intuitive interface allows first-time users, including front desk executives or housekeeping staff, to navigate the system with minimal training.
What makes Hotelogix unique is its 24/7 support and comprehensive training system. It reduces the staff learning curve and allows them to perform tasks more efficiently—from check-ins, room allocations, billing, to reporting—without the need for constant supervision.
Scale up for the season, scale down after
Hotelogix’s flexible infrastructure allows hotels to create additional logins for their festive season workforce and roll them back post-peak. This elasticity means hotels don’t need to overinvest in permanent tech licenses or hardware. Temporary staff can be onboarded quickly, trained efficiently, and made productive within hours—thanks to the system’s user-friendly design. Such ease of use and intuitiveness reduce operational errors and increase accuracy, which is especially crucial during high-demand periods when hotels see a sudden surge in guest numbers. As a result, they can operate at optimum capacity without compromising the quality of service.
Empowering future hoteliers
Hotelogix has partnered with several leading hotel management institutes in India to train aspiring hoteliers on various features and functionalities of its solution. The objective is to make them industry-ready upon graduation. Such industry-academia collaboration not only enhances their employability but also supports the broader hotel industry in addressing the pressing challenge of hiring a skilled workforce.
In a market where a skilled workforce is scarce, demand is surging, and competition is intense, hotels must reassess their long-term digitalization strategy to stay ahead in the game. As the festive season approaches, upgrading to a modern and scalable cloud Hotel PMS like Hotelogix is not just a tech upgrade, but a strategic enabler.
Preparing for the busy season ahead? Let Hotelogix manage your operations while you focus on guest service.
By Manu Vardhan Kannan
My Menu, the global restaurant technology platform serving more than 4,500 restaurants and 600 hotels across 70 countries, has announced the launch of its commission-free reservations and table management system, offered free of cost to 5,000 restaurants worldwide.
This initiative challenges the dominance of high-fee reservation giants, where independent and mid-sized restaurants often struggle with commission charges and expensive subscription models. With My Menu’s new system, selected restaurants will now be able to manage bookings, optimize seating turnover, minimize no-shows, and enhance guest loyalty, all without any fees.
“During the COVID-19 pandemic, we offered free contactless menus to keep restaurants and their staff safe,” said Abhishek Bose, CEO & Founder of My Menu. “That goodwill took us from 300 to more than 4,500 restaurant clients worldwide. Today, as restaurants face rising costs, labor shortages, and pressure to bring in more guests, we’re stepping in again to help, this time with reservations.”
The free offering includes:
Commission-Free Reservations – Seamless integration with Google, Zomato, Swiggy, and EazyDiner.
Advanced Table Management – Smart tools to optimize seating and potentially double covers per meal period.
Guest CRM & Marketing – Build loyalty with personalized experiences and data-driven insights.
Full Support – Free setup, installation, and remote training for smooth implementation.
Sustainability Tie-In – For every restaurant that joins, My Menu will plant a tree in the My Menu Forest, linking dining experiences with climate action.
Eligibility is focused on casual dining and full-service restaurants that run at least two meal periods, such as lunch and dinner. Quick-service restaurants, which rarely rely on reservations, generally do not qualify.
“This is about more than technology,” added Bose. “We owe our success to the restaurant community, and it’s only fitting that we help them thrive in return. The more restaurants succeed, the more the entire dining ecosystem wins.”
Industry experts believe My Menu’s move could shift power away from traditional platforms that charge per-cover or high subscription fees, paving the way for a more sustainable and cost-effective future for restaurant operators.
Restaurants interested in joining can apply via the official website: www.mydigimenu.com.
By Mandar Patil, MD, Patil Associates
Published on September 3, 2025
In the fast-paced world of hospitality and corporate infrastructure, where technology is the backbone of exceptional guest experiences, Patil Associates has built a name synonymous with trust, expertise, and innovation. Based in Mumbai, the company has become a leading consulting and technology solutions provider, specializing in IT, AV, and security systems for some of India’s most prestigious hotels and corporate offices.
Patil Associates stands out for its ability to transform business challenges into opportunities by delivering value-driven, cutting-edge technology solutions. With decades of combined expertise, the firm collaborates closely with clients to design, implement, and optimize IT infrastructure that is robust, secure, and future-ready. Their services span everything from IT architecture and network design to project-based contracting, security solutions, facility management, and audio-visual system installations. By tailoring solutions to each client’s needs, Patil Associates has established itself as a trusted partner for brands seeking efficiency, reliability, and seamless operations.
The company’s impressive portfolio speaks volumes about its capability and reach. From luxury hotels like The Lalit Mumbai, Grand Hyatt Goa, and Hilton Mumbai to Radisson resorts across Lonavala, Nashik, and Surat, Patil Associates has left its mark on some of the country’s most celebrated properties. Their expertise extends far beyond hospitality, with successful collaborations on high-profile corporate offices such as GHV (India) Pvt. Ltd. and large-scale mixed-use projects. With over 20 ongoing projects across India, including the Hilton Garden Inn in Mumbai, Hyatt Centric in Goa, and Radisson properties in Rajkot, Haridwar, and Pawana, the firm continues to shape the technology backbone of the nation’s most ambitious developments.
At the heart of Patil Associates is a philosophy of synergy and innovation. Their team of skilled consultants and engineers takes a holistic approach, ensuring that every solution is designed to deliver measurable business value. The firm’s structured process for optimization, improvement, and operations ensures that clients benefit from cost savings, scalability, and improved user experiences while future-proofing their investments.
What truly sets Patil Associates apart is their dedication to excellence and integrity. With a leadership team that believes in building relationships as much as delivering solutions, the company has built a reputation for dependability and precision. Their footprint spans key hospitality and business hubs across India, with successful implementations in Mumbai, Goa, Lonavala, Nashik, Udaipur, Surat, Lucknow, and beyond.
For Patil Associates, every project is an opportunity to blend technology with design, creating infrastructure that not only meets global standards but enhances the overall guest and user experience. Their vision is clear: to remain a trusted technology partner for businesses and brands that demand the best. With their expanding portfolio and commitment to innovation, Patil Associates continues to play a pivotal role in shaping the future of hospitality and corporate IT landscapes across India.
https://www.patilassociates.com/ info@patilassociates.com
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