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By Author
Published on July 25, 2024
This Exclusive Article is Contributed by Mr Vinesh Gupta, General Manager of The Den
Hoteliers worldwide are witnessing a paradigm shift propelled by the seamless fusion of automation and innovation. While there may be concerns about job displacement, the reality is that robotics offer unparalleled efficiency, optimizing operations while curbing costs. This competitive edge not only streamlines tasks but also empowers human capital to achieve more with less labor, creating new job opportunities in the process. The burgeoning landscape of artificial intelligence, coupled with the advent of robotic devices and smart room technology, underscores the undeniable advantages of automation within the hospitality sphere.
The adoption of robotics in the hospitality sector is driven by several factors, including the need for enhanced operational efficiency, the desire to provide unique guest experiences, and the increasing demand for contactless services, especially in the wake of the COVID-19 pandemic.
Enhancing Guest Experiences
A significant area where robotics is evident in hospitality is guest services. Robots are being used as virtual concierges, front desk clerks, and even porters, which gives a new outlook on managing guests. Furthermore, robots can provide services that are unique to the guest’s requirements. These robots use artificial intelligence (AI) and machine learning to remember guests’ preferences, suggest activities, and even recommend the best options to guests, which makes guests’ stays more enjoyable. This adaptability to guests’ evolving needs is a testament to the industry's commitment to providing exceptional experiences.
Streamlining Housekeeping Operations
Another area where robotics is making a huge difference is housekeeping. Housekeeping is one of the most tedious and time-consuming services that can be improved and made more efficient using technology. For instance, robotic vacuum cleaners are now in use to ensure floors are clean at all times. Such robots can move around the furniture, avoid any barriers, and clean the entire space without any human interference. Besides vacuuming, robots are also being employed for other specific cleaning activities. For instance, UV-C light robots are used for the disinfection of rooms and other areas that the public is likely to access in an effort to increase the level of hygiene and safety for the guests. This not only enhances the effectiveness of housekeeping activities but also ensures that guests’ new sensitivity to cleanliness and hygiene is met.
Revolutionising Food and Beverage Services
Robotics is also revolutionizing the food and beverage sub-sector of the hospitality industry. From using robotic utensils in the kitchen to using robotic servers in restaurants, the application of robots is increasing order and accuracy in food preparation and delivery. Fast food joints are now employing robotic chefs who are capable of preparing most meals with efficiency and accuracy. These robots guarantee the standardization of meals, minimize wastage, and let the humans work on more creative and intricate assignments. Also, robot servers are no longer a rarity in many restaurants and cafes as they are now a trend. Such robots can accept orders, bring food and even interact with the clients, which makes the restaurant experience rather special. This trend is attributed to the desire to improve efficiency, cut the costs of employees and increase the demand for services that do not require physical touch.
Improving Back-End Operations
Apart from services that are directly offered to the guests, robotics has also found its way into the back end of the hospitality industry. For example, inventory management is in the process of being transformed by automated systems that are capable of managing and tracking inventory levels accurately. RFID technology in robots can help in performing inventory check ups frequently, and this will help in avoiding situations whereby there is either excess or inadequate stock in the stores. Furthermore, supply chain management is also benefiting from the use of robots to enhance the efficiency and accuracy of the system. Self-driving cars or AGVs and drones are being used in warehouses for conveying goods, stock taking, and order picking. This not only helps to increase the speed of operations but also helps to decrease the need for a workforce, thus reducing costs and increasing efficiency.
Therefore, it can be stated that the application of robotics in hospitality is gradually developing and may expand further in the future due to the constant progress in technology. While there may be concerns about job displacement, it's important to note that these technologies are not meant to replace human workers but to enhance their capabilities and create new job opportunities. AI and machine learning will also be incorporated into robots to improve their performance and make them smarter and more responsive. Also, the use of collaborative robots or cobots that will share working space with human employees will enhance productivity and work harmony.
The above article is a guest contribution and has neither been written nor edited by the team at hospitalitynews.in. The opinions expressed are solely those of the author and do not represent the views of hospitalitynews.in. We are not liable for the accuracy or reliability of any information or opinions presented.
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By Manu Vardhan Kannan
Published on May 30, 2025
Leading Turkish menswear brand Kiğılı has partnered with Centric Software to transform its retail planning and support its growth ambitions through digital innovation. Kiğılı has chosen Centric Planning, an AI-powered platform that offers end-to-end merchandise planning capabilities tailored for the fashion retail industry.
Founded in 1938, Kiğılı has built a solid presence in the menswear space with over 180 stores in Türkiye and more than 50 points of sale across 15 countries. With customers shopping across a mix of physical stores, e-commerce platforms, marketplaces, and wholesale channels, Kiğılı sought a digital solution to optimize its planning operations.
Until now, Kiğılı relied on Excel sheets and internal tools to handle store segmentation and SKU planning. However, managing these tasks manually limited the brand’s ability to scale efficiently. With Centric Planning, Kiğılı will now move toward a centralized, intelligent system that enhances allocation, store planning, and supply chain decisions.
“Planning is the cornerstone of our business operations, and with Centric Planning, we are setting a solid foundation for future growth,” said Hüseyin Deveci, Supply Chain Director at Kiğılı. “This project is at the center of our digital transformation strategy.”
The brand’s aim is to bridge pre-season planning with in-season execution, ensuring accurate purchasing, better product positioning, and timely replenishment. “This integration will allow us to respond more strategically and dynamically to market shifts,” Deveci added.
Following a rigorous evaluation of over 15 solutions, Kiğılı selected Centric Planning for its ability to unify planning workflows into one adaptable structure. “What impressed us was how Centric connects all planning phases seamlessly. It frees our teams to focus on strategic initiatives rather than manual tasks,” Deveci noted.
“Kiğılı will benefit from a unified, intelligent platform that simplifies planning from start to finish,” said Fabrice Canonge, President of Centric Software. “We are proud to support Kiğılı in their transformation journey.”
The partnership marks a significant milestone for Kiğılı as it accelerates into a new era of digital retail excellence.
By Nishang Narayan
Published on May 26, 2025
The hospitality world just said NamAIste to a revolutionary innovation from India. NamAIste – IIHM Hospitality GPT was officially launched in Kolkata, proudly claiming the title of the world's first generative AI-powered knowledge engine tailored exclusively for the hospitality industry.
The launch marks a milestone moment—not just for India but for the entire global hospitality ecosystem. Built under the visionary leadership of Dr. Suborno Bose, Chairman of IIHM and a prominent AI evangelist, NamAIste is a game-changer in the way hospitality professionals, students, and educators will learn, research, and make decisions in the future.
“This is not just a tech marvel—it’s the dawn of a new mindset,” said Dr. Bose during his address at the global launch event at the IIHM Global Campus. Broadcast live across countries and time zones, the unveiling resonated deeply with hospitality leaders, educators, and students. “If the US can have Google and China can have DeepSeek, India can — and now does — have NamAIste,” he added.
Proudly Made in India, this first-of-its-kind Hospitality GPT was developed in partnership with Entiovi Technologies, using a Large Language Model (LLM) built specifically for hospitality. It offers real-time insights, global best practices, service innovations, and curated content from over 60 countries—all in a customized, AI-powered interface. The system even demonstrated a query in Bengali returning answers from Japanese culinary documents—earning a thunderous applause from attendees.
Sanjoy Chatterjee, Chairman, NASSCOM Regional Council (East) and Co-founder of Entiovi, emphasized that NamAIste’s uniqueness isn’t just in its technology, but in the depth of its domain-specific knowledge. “The real achievement is building a platform where a student from Bengal can ask about Japanese hospitality and get an accurate, translated, deeply-researched response instantly,” he said.
The platform is designed to empower students, educators, faculty members, and industry stakeholders alike. With features like access to SOPs, training materials, and trend forecasts, NamAIste is set to revolutionize hospitality education and workforce readiness.
Key benefits of NamAIste include:
Revolutionizing hospitality education and training
Enabling smart, data-driven decision-making for professionals
Providing instant access to global best practices and innovations
Beyond the data and tech, Dr. Bose reminded everyone that hospitality will always be a people-first industry. “AI can assist, but it cannot replace the human smile,” he said, striking a perfect balance between technology and tradition.
This launch wasn’t just a product release—it was a proud “Greeted in India” moment. With IIHM campuses erupting in celebration, the initiative has been hailed as a shining example of Viksit Bharat and Make in India, reaffirming India’s growing influence in global innovation.
IIHM has long been known for redefining hospitality education. With NamAIste, it goes beyond preparing students for the industry—it’s equipping them to lead it.
As Dr. Bose aptly summed it up, “This is India’s gift to the world of hospitality.”
Published on May 12, 2025
Carnival Cruise Line has announced a new partnership with Cantaloupe, Inc., a global provider of self-service commerce technology, to enhance guest experiences at Celebration Key, Carnival’s exclusive upcoming destination on Grand Bahama, opening July 19, 2025. The collaboration brings self-service kiosks powered by Cantaloupe to the island, enabling cashless, quick, and seamless ordering at all food and beverage outlets.
Using Cantaloupe’s advanced point-of-sale (POS) solutions, guests can simply scan their Sail & Sign cards, extending Carnival’s onboard cashless payment system to this new off-ship location for the very first time. This move is aimed at creating a frictionless and familiar environment for travelers, allowing them to enjoy the destination without the hassle of cash or physical credit cards.
“Cantaloupe is excited to power this experience by providing a frictionless, technology-driven solution that will simplify guests’ dining and service experiences,” said Tom Lapham, Senior Vice President of Cheq at Cantaloupe, Inc. He noted that the technology is designed to handle high volumes of transactions with real-time updates, ensuring reliable and efficient service even during peak demand.
Celebration Key, designed as a premier cruise destination, will feature multiple dining and beverage venues where Cantaloupe’s kiosks will be installed, giving guests complete control over their food and beverage purchases.
Richard Morse, Senior Vice President of Food and Beverage at Carnival Cruise Line, shared, “Our collaboration with Cantaloupe is critical to making Celebration Key a destination that is full of fun and takes the worry out of carrying cash for our guests. Through this partnership, we’re able to offer an experience that extends the ease and familiarity of onboard dining to our exclusive destination.”
Cantaloupe’s POS solutions are already known for their high performance in high-traffic venues. With this partnership, the company is marking a significant step in its expansion into the travel and hospitality sectors, reaffirming its commitment to delivering world-class digital and self-service solutions tailored for large-scale operations.
As guests explore the vibrant offerings at Celebration Key, they can now do so with greater freedom and ease, thanks to this strategic technology-driven alliance.
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