Robotics in Hospitality: Automation Solutions for Efficiency

Robotics in Hospitality: Automation Solutions for Improved Efficiency

By Author

Published on July 25, 2024

This Exclusive Article is Contributed by Mr Vinesh Gupta, General Manager of The Den

Hoteliers worldwide are witnessing a paradigm shift propelled by the seamless fusion of automation and innovation. While there may be concerns about job displacement, the reality is that robotics offer unparalleled efficiency, optimizing operations while curbing costs. This competitive edge not only streamlines tasks but also empowers human capital to achieve more with less labor, creating new job opportunities in the process. The burgeoning landscape of artificial intelligence, coupled with the advent of robotic devices and smart room technology, underscores the undeniable advantages of automation within the hospitality sphere.

The adoption of robotics in the hospitality sector is driven by several factors, including the need for enhanced operational efficiency, the desire to provide unique guest experiences, and the increasing demand for contactless services, especially in the wake of the COVID-19 pandemic.

Enhancing Guest Experiences

A significant area where robotics is evident in hospitality is guest services. Robots are being used as virtual concierges, front desk clerks, and even porters, which gives a new outlook on managing guests. Furthermore, robots can provide services that are unique to the guest’s requirements. These robots use artificial intelligence (AI) and machine learning to remember guests’ preferences, suggest activities, and even recommend the best options to guests, which makes guests’ stays more enjoyable. This adaptability to guests’ evolving needs is a testament to the industry's commitment to providing exceptional experiences.

Streamlining Housekeeping Operations

Another area where robotics is making a huge difference is housekeeping. Housekeeping is one of the most tedious and time-consuming services that can be improved and made more efficient using technology. For instance, robotic vacuum cleaners are now in use to ensure floors are clean at all times. Such robots can move around the furniture, avoid any barriers, and clean the entire space without any human interference. Besides vacuuming, robots are also being employed for other specific cleaning activities. For instance, UV-C light robots are used for the disinfection of rooms and other areas that the public is likely to access in an effort to increase the level of hygiene and safety for the guests. This not only enhances the effectiveness of housekeeping activities but also ensures that guests’ new sensitivity to cleanliness and hygiene is met.

Revolutionising Food and Beverage Services

Robotics is also revolutionizing the food and beverage sub-sector of the hospitality industry. From using robotic utensils in the kitchen to using robotic servers in restaurants, the application of robots is increasing order and accuracy in food preparation and delivery. Fast food joints are now employing robotic chefs who are capable of preparing most meals with efficiency and accuracy. These robots guarantee the standardization of meals, minimize wastage, and let the humans work on more creative and intricate assignments. Also, robot servers are no longer a rarity in many restaurants and cafes as they are now a trend. Such robots can accept orders, bring food and even interact with the clients, which makes the restaurant experience rather special. This trend is attributed to the desire to improve efficiency, cut the costs of employees and increase the demand for services that do not require physical touch.

Improving Back-End Operations

Apart from services that are directly offered to the guests, robotics has also found its way into the back end of the hospitality industry. For example, inventory management is in the process of being transformed by automated systems that are capable of managing and tracking inventory levels accurately. RFID technology in robots can help in performing inventory check ups frequently, and this will help in avoiding situations whereby there is either excess or inadequate stock in the stores. Furthermore, supply chain management is also benefiting from the use of robots to enhance the efficiency and accuracy of the system. Self-driving cars or AGVs and drones are being used in warehouses for conveying goods, stock taking, and order picking. This not only helps to increase the speed of operations but also helps to decrease the need for a workforce, thus reducing costs and increasing efficiency.

Therefore, it can be stated that the application of robotics in hospitality is gradually developing and may expand further in the future due to the constant progress in technology. While there may be concerns about job displacement, it's important to note that these technologies are not meant to replace human workers but to enhance their capabilities and create new job opportunities. AI and machine learning will also be incorporated into robots to improve their performance and make them smarter and more responsive. Also, the use of collaborative robots or cobots that will share working space with human employees will enhance productivity and work harmony.

The above article is a guest contribution and has neither been written nor edited by the team at hospitalitynews.in. The opinions expressed are solely those of the author and do not represent the views of hospitalitynews.in. We are not liable for the accuracy or reliability of any information or opinions presented.

Empowering Hospitality: The Bingoforge Journey from Vision to Innovation

By Manu Vardhan Kannan

Published on July 26, 2025

At the heart of Bingoforge lies a vision that has remained unwavering since its inception, to equip the hospitality industry with intuitive, intelligent, and fully integrated CRM solutions. This journey began from a deep, firsthand understanding of the hurdles faced by hoteliers, restaurateurs, and sales professionals. Disconnected systems, outdated processes, and fragmented data had long plagued the industry, slowing down growth and innovation. It was this very gap that inspired the creation of Bingoforge.

The company’s story dates back to 2017, when Zubin Bilimoria, a seasoned professional with over 30 years of experience across airlines, travel solutions (GDS), and hospitality technology, founded the brand. Operating initially under the name Zubin Hospitality Solutions, the humble beginnings took root in a neighborhood CCD coffee shop. During his stint as Global Sales Director at RezNext in 2015-16, Zubin noticed the glaring absence of a specialized Sales CRM designed exclusively for the hospitality ecosystem. With insight, experience, and a clear purpose, he set out to build a solution that would transform how sales teams in the industry functioned.

With strong support and feedback from senior leaders in hospitality, the first version of the product, MyHotelCRM was developed in collaboration with a hotel chain, ensuring every feature was born from real-world challenges and use cases. What started as a basic contact and lead management tool soon grew into a robust, scalable platform that caters to the needs of all hospitality stakeholders, from sales executives to ownership and management teams.

Today, MyHotelCRM is available in three distinct versions, LITE, BUSINESS, and ENTERPRISE and serves a wide array of properties including hotels, restaurants, and clubs of all sizes. Its compatibility with both one-way and two-way integrations with leading PMS platforms has made it a preferred solution across the sector. Among its integration partners are IDS Next (IDS Fortune and IDS FX), WinHMS, WinCloud, InnKeys PMS, Protel, and MyCloud Hospitality. The platform is also working toward integrations with global players such as Opera Cloud, among others.

In keeping with its vision of seamless connectivity, Bingoforge has been steadily expanding its interface capabilities. This includes planned integrations with hotel websites, social media platforms, IVR, WhatsApp communication, and Revenue Management Solutions, ensuring users benefit from a truly centralized and intelligent CRM system.

From those early coffee shop days to becoming a leading sales solution provider in the hospitality domain, Bingoforge’s journey has been marked by passion, innovation, and a relentless focus on simplifying workflows. The company’s offerings now extend to corporate ERP solutions as well, designed to match and adapt to customer-specific workflows.

The most recent milestone in Bingoforge’s evolution is its partnership with Trillion Global Innovations, with Mr. Pankaj Kumar Goel, Director and Co-founder, joining as a Consulting Sales Partner. This collaboration is set to amplify Bingoforge’s market presence, taking its trusted solutions to an even wider audience.

For more information, visit www.bingoforge.com or reach out via email at bd@bingoforge.com.

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Keytop Tech Solutions: India’s Trusted IT Infrastructure & Hardware Partner

By Manu Vardhan Kannan

Published on July 26, 2025

In today’s fast-paced digital economy, businesses need more than just devices, they need dependable IT partners who understand infrastructure, performance, and scalability. That’s where Keytop Tech Solutions has carved a unique niche. Founded in 2021 and headquartered in Gurgaon, the company has swiftly grown into one of India’s most trusted IT solutions and services providers, offering robust, enterprise-grade infrastructure across a wide spectrum of technology domains.

At its core, Keytop is driven by the mission to transform technology into business opportunities. With a focus on performance, value, and long-term service, the company provides end-to-end IT infrastructure solutions tailored for organizations of all sizes, from small startups and educational institutions to large enterprises and government bodies. With a pan-India footprint and strong delivery logistics, Keytop ensures timely, reliable, and high-quality solutions that empower businesses to stay ahead in a competitive market.

What sets Keytop Tech Solutions apart is its ability to offer both new and pre-owned IT equipment, all certified, tested, and backed by warranty. From high-performance servers and storage systems to advanced networking devices, the company maintains an extensive multi-brand inventory that meets the varied needs of modern IT environments. Clients can access a wide array of hardware, including servers, storage units, routers, switches, access points, IP phones, firewalls, laptops, desktops, and professional workstations—all ready for dispatch with same-day or next-day delivery through partners like BlueDart, DTDC, and Delhivery.

But Keytop goes far beyond hardware. The company’s comprehensive service portfolio includes cloud solutions such as AWS, Microsoft, Adobe licensing, data backup, and recovery services. It also offers structured cabling, power backup with trusted UPS systems like APC and EATON, and endpoint security solutions from leading providers like Symantec, MacAfee, and Sophos. Recognizing the growing demand for flexibility, Keytop also offers short-term and long-term leasing options for servers, workstations, and storage units, making it a practical choice for companies looking to scale without heavy capital investment.

One of the strongest aspects of Keytop’s operations is its commitment to customer support and lifecycle management. The company offers annual maintenance contracts (AMC), remote troubleshooting, and multi-vendor support that extends across major OEMs, including HP, HPE, Dell, IBM, NetApp, Cisco, Aruba, Juniper, and Ruckus. Whether a client is looking to build a new data center, upgrade legacy systems, enhance cybersecurity, or simply rent equipment for a project, Keytop provides a single-window solution that is efficient, transparent, and result-oriented.

The vision that drives the company is clear: to provide value, performance, and excellence in every solution offered. Keytop believes in enhancing the life of IT infrastructure and serving as a long-term technology partner for its clients. Its client-centric approach has helped it build trusted relationships across industries such as manufacturing, education, healthcare, public sector, and IT services.

With its registered office in Gurgaon and a branch office in Delhi’s Nehru Place, Keytop Tech Solutions is strategically positioned to serve clients across India with speed and precision. Its team of experts works closely with organizations to assess their IT needs, recommend optimal solutions, and ensure timely deployment with minimal disruption.

As businesses across India continue their digital transformation journeys, Keytop Tech Solutions stands ready to support them with world-class technology, reliable support, and a commitment to excellence that defines its every move. From servers to security, cloud to cabling, Keytop delivers more than just technology. It delivers peace of mind.

For more info - Contact

Registered Office:
Plot No. 65, 1st Floor, Sector 44, Gurgaon, Haryana - 122003

Branch Office:
706/89, Hemkunt Chambers, 7th Floor, Nehru Place, New Delhi - 110019

Email: info@keytoptechsolutions.com