The Burger Company Unveils India’s First AI-Powered Human for a Futuristic QSR Experience

The Burger Company Unveils India’s First AI-Powered Human for a Futuristic QSR Experience

By Nishang Narayan

Published on August 10, 2024

In a groundbreaking move, The Burger Company, one of India's fastest-growing modern Quick Service Restaurant (QSR) brands, has introduced a new dimension to dining with the launch of "Isha – The AI-Powered Assistant." As India's first QSR brand to integrate such cutting-edge technology, The Burger Company is setting new standards in convenience and customer service.

A New Era of Dining:

The introduction of Isha marks a revolutionary step in the dining experience. Unlike any other, this AI-driven human avatar is meticulously designed to look, talk, and behave like a real human, offering an interactive and engaging service that goes beyond the norm. Isha is equipped with advanced capabilities that allow her to see, hear, and understand customer needs, providing personalized assistance with a truly human touch.

Pioneering Innovation:

Founded by Neelam Singh, The Burger Company has consistently been at the forefront of product innovation. From launching burgers inspired by local Indian dishes like Makhani Gravy, Tandoori Paneer, and Chicken 65, to using trendy serveware for coolers and milkshakes, the brand has always pushed boundaries. Now, with the incorporation of AI interactive technology, The Burger Company is once again raising the bar to enhance the customer experience.

Key Features of Isha – AI Human at The Burger Company:

  • Interactive Service: Isha engages with customers in real-time, offering recommendations, answering queries, and ensuring a smooth and personalized service experience.

  • Enhanced Convenience: With her ability to understand and respond to customer needs, Isha streamlines the ordering process, reducing wait times and enhancing overall efficiency.

  • Seamless Integration: Isha is seamlessly integrated into the restaurant environment, maintaining a high level of interaction while blending naturally with the dining experience.

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Expanding Across Tiers:

Neelam Singh is thrilled to announce the expansion of this advanced AI technology across Tier 2, Tier 3, and Tier 4 TBC outlets. “Our aim is to stay ahead of the curve and stay relevant to the young generation by bringing the latest technological advancements to a wider audience, ensuring that innovation is accessible to all our customers,” Singh remarked.

Beyond Burgers:

At The Burger Company, customers can enjoy exceptional value starting at just Rs 49, with a diverse menu that extends beyond burgers. The offerings include Pasta, Pizza, Fried Chicken, Rice Bowls, and a range of appetizers, along with made-to-order beverages such as shakes. The showstopper beverage, "The Injector," adds a unique touch, differentiating the brand in the market.

A Unique Dining Experience:

The Burger Company provides a unique mix of dining experiences that combine the convenience of quick service with the ambiance of casual dining. Signature amenities such as PlayStation, Foosball, and other entertainment options further enhance the customer experience.

With this unique blend of high-quality food and engaging customer service, The Burger Company is positioned as a versatile partner in the food service industry, ready to meet the diverse needs of its customers.


Uber Partners with ixigo to Launch Train Ticket Booking on App

Uber Partners with ixigo to Launch Train Ticket Booking on App

By Manu Vardhan Kannan

Published on August 19, 2026

Uber has announced the launch of Train Ticket Booking on the Uber app in partnership with ixigo, India’s leading AI-native travel platform. The new feature allows riders to book train tickets, check PNR status and manage their first and last-mile travel connections through a single app.

The launch marks another step in Uber’s growing focus on expanding its intercity travel offerings in India. By combining ixigo’s train booking technology with Uber’s mobility services, the partnership aims to make long-distance travel planning easier and more connected for passengers.

Train travel continues to be one of India’s most preferred modes of transportation, with Indian Railways carrying 741 crore passengers in FY2025–26. As online train ticket booking continues to grow, Uber and ixigo are bringing together train reservations and local mobility solutions to offer a smoother travel experience from the starting point to the final destination.

Commenting on the partnership, Arnab Kumar, Director, Business Development, Uber India and South Asia, said, "Train journeys are an integral part of how India travels. For millions of people, the journey starts well before they board the train and continues long after they arrive at their destination. With Train Ticket Booking on the Uber app, riders can now book their train tickets, check their PNR status, and seamlessly connect to and from the railway station, all within a single app. We’re pleased to partner with ixigo to bring together their expertise in train ticketing with Uber’s mobility platform, making the overall travel experience more seamless and convenient for riders.”

Sharing their views on the partnership, Aloke Bajpai, Group CEO and Rajnish Kumar, Group Co-CEO, ixigo, said, “As India's largest OTA in the train category, our focus has always been on making rail travel simpler, more reliable and stress-free. Beyond booking tickets, we've continued to invest in a seamless post-booking experience, better customer support and innovative features that give travellers greater peace of mind throughout their journey. By partnering with Uber, we're extending that experience beyond the train itself, enabling travellers to plan their journey seamlessly from their doorstep to their destination.”

Uber already has a strong presence at railway stations across India, offering dedicated pickup and drop-off zones at locations ranging from Ahmedabad in the West, Secunderabad in the South and Howrah in the East, with more railway stations expected to be added soon.

With the introduction of Train Ticket Booking, Uber is extending its railway station connectivity services to support travellers throughout their entire journey. The company’s multimodal mobility platform now includes Moto, Auto, Cars, Metro, Intercity Cars, Intercity Buses and Train Ticket Booking.

Through this expansion, Uber aims to become a single platform for different travel needs, helping riders move more conveniently across cities and across the country.

How to Book Train Tickets on Uber:

● Open the Uber app.
● Select ‘Bus & Train’ from the home screen or Services section, then choose train tickets.
● Enter the origin, destination and travel date.
● Browse available trains and select the preferred option.
● Complete the booking through the app.
● Access ticket details and check PNR status directly within Uber.
● Book an Uber ride to and from the railway station for a seamless travel experience.


Air India Hits One Million Inflight WiFi Users Across Connected Fleet

Air India Hits One Million Inflight WiFi Users Across Connected Fleet

By Manu Vardhan Kannan

Published on July 19, 2026

Air India has recorded more than one million inflight WiFi users over the past 12 months, reflecting the growing demand for onboard internet services among travellers.

According to the airline, over one million passengers connected to its inflight WiFi service between June 2025 and June 2026 across its WiFi-enabled fleet. The service is currently available on more than 55 daily flights operated by 28 connected aircraft.

The airline said passenger adoption has increased significantly during the year, with WiFi usage rising from 30 per cent in June 2025 to 55 per cent in June 2026.

Usage data shows that inflight connectivity is being driven largely by entertainment and social media. Around 89 per cent of connected passengers used the service to stream content or access social media platforms, while the remaining 11 per cent used it for web browsing, emails and messaging applications.

Over the 12-month period, passengers consumed nearly 500 terabytes of data through the airline's onboard network. Streaming services accounted for 86 per cent of total data usage, while web browsing made up the remaining 14 per cent.

Air India's inflight WiFi service is currently available on international routes served by its connected fleet, including flights to London, New York, Newark, Frankfurt, Melbourne, Hong Kong, Singapore, Bali, Manila and Mauritius.

The airline said it plans to gradually expand onboard connectivity as more aircraft are equipped with WiFi, extending the service to additional routes in the future.

Introduced as part of Air India's broader efforts to enhance passenger experience and digital services, the inflight WiFi platform has witnessed steady growth over the past year. The airline noted that demand has been particularly strong on long-haul international flights, where passengers increasingly expect uninterrupted internet access throughout their journey.

While Air India did not disclose the number of individual devices connected or the average data consumed per passenger, it said the service has maintained consistent growth since its rollout.


TCS Named Strategic Technology Partner for New Terminal One at JFK Airport

TCS Named Strategic Technology Partner for New Terminal One at JFK Airport

By Hariharan U

Published on July 16, 2026

Tata Consultancy Services (TCS) has been appointed as the strategic technology and innovation partner for The New Terminal One at John F. Kennedy International Airport (JFK), supporting the development of a next-generation digital ecosystem designed to transform the airport experience for passengers, airlines, and operations teams.

As part of the partnership, TCS will build the digital foundation for the terminal by deploying advanced technologies across passenger processing, artificial intelligence-driven IT operations, infrastructure management, and cybersecurity. The collaboration aims to create a seamless, connected, and efficient airport environment powered by real-time data and intelligent automation.

The New Terminal One at JFK is part of The Port Authority of New York and New Jersey’s $19 billion transformation programme for JFK Airport, one of the largest airport redevelopment initiatives in the United States. The project is envisioned as a world-class aviation hub focused on enhancing passenger experience through modern infrastructure and innovative technology.

Through the partnership, TCS will leverage its digital solutions, including Cognix and ignio platforms, to enable end-to-end visibility across critical airport operations such as passenger processing, baggage management, terminal security, and IT infrastructure.

The deployment of AI-powered systems will help improve operational efficiency, enhance predictive capabilities, and support faster decision-making across multiple airport functions. The technology foundation is expected to enable a more reliable and personalised travel experience for passengers while helping airport teams manage complex operations more effectively.

Commenting on the partnership, Jennifer Daniel Aument, CEO, The New Terminal One at JFK, said that TCS will play an important role in helping the terminal achieve its vision of becoming one of the world’s leading airport experiences, delivering enhanced services for partner airlines and travellers.

Amit Bajaj, President, North America, TCS, highlighted the role of artificial intelligence in shaping the future of aviation experiences. He noted that AI will support a seamless and dependable passenger journey while helping transform The New Terminal One into a technology-led experiential destination.

With airports worldwide increasingly adopting digital transformation strategies, the partnership reflects the growing role of technology in improving passenger journeys, operational resilience, and security. From automated processes and predictive analytics to intelligent infrastructure management, digital platforms are becoming central to the future of global aviation.

The collaboration between TCS and The New Terminal One at JFK represents a significant step towards creating a smart airport ecosystem where technology, innovation, and hospitality converge to deliver a more efficient and engaging travel experience

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