The Ritz-Carlton Leadership Center has launched a new course, Leading Employee Excellence, which redefines how leaders inspire excellence within their teams. Amanda Joiner, Global Vice President of the consulting firm, announced that the course focuses on behaviors that set the example for leadership, driving a culture of excellence. This initiative is part of the Center’s broader mission to leverage The Ritz-Carlton’s Gold Standards to help companies enhance both customer and employee experiences, thereby gaining a competitive edge.

The Leading Employee Excellence course is an immersive experience led by Ritz-Carlton facilitators. It incorporates firsthand experiences, dynamic videos, and discussions among attendees from various industries. The course highlights ten key behaviors that help leaders model brand guardianship, demonstrate accountability, and empower employees to make decisions confidently.

“This learning experience goes beyond theory, providing actionable takeaways, including a six-month roadmap tailored to participants’ individual goals,” said Joiner. She emphasized that the course content is especially valuable for leaders responsible for shaping strategies and overseeing career development across different sectors.

The course will be presented for the first time on October 22-23, 2024, at The Ritz-Carlton Dallas, Las Colinas. It is a full-day, onsite event, with participants having the option to attend on either day. The agenda includes meals, breaks, and a networking reception. Attendance is limited to maintain an intimate learning environment, and the course fee is $2,495 per person. Details on registration and accommodations can be found on the Leading Employee Excellence website.

The Ritz-Carlton Leadership Center is known for its global consulting services, helping organizations transform their business by creating outstanding employee and customer experiences. As an extension of The Ritz-Carlton brand, the Center uses proven methodologies to drive sustainable business success through a culture of excellence.